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Perception of Corporate Reputation in the Era of Digitization: Case Study of Online Shopping Behavior on Young Consumers

Author

Listed:
  • Veronika Škerháková

    (Faculty of Management and Business, University of Prešov, Konštantínová 16, 08001 Prešov, Slovakia)

  • Viktória Ali Taha

    (Faculty of Management and Business, University of Prešov, Konštantínová 16, 08001 Prešov, Slovakia)

  • Denis Tirpák

    (Faculty of Management and Business, University of Prešov, Konštantínová 16, 08001 Prešov, Slovakia)

  • Štefan Kráľ

    (Faculty of Management and Business, University of Prešov, Konštantínová 16, 08001 Prešov, Slovakia)

Abstract

The COVID-19 pandemic rapidly accelerated digitization in all fields of trading, especially in the B2C sector. The pandemic restrictions deepened the era of social distancing between young consumers and drew them further into the online environment, which allowed e-merchants to impress them even more, and with more ease, with the use of suitable online marketing communication. The overabundance of e-shops on the market may be very confusing for the consumer at this time, meaning that the corporate online reputation and its sustainability has never been as important as it is now. The investigation of online shopping consumer behavior and the factors that determine it is at the center of interest in both academic and practical spheres. In our study, we focused in more detail on investigating the relationship between the online shopping consumer behavior of young consumers and the perceived reputation of an e-shop in the era of digitization. The research sample consisted of 633 young consumer respondents. The method of exploratory factor analysis (EFA) was used in order to investigate the factors of online shopping consumer behavior, and the method of Ordinary Least Squared (OLS) model regression analysis was used to evaluate the relationships between individual factors and the perceived reputation of an e-shop. According to the results of EFA, four factors were identified: digital security, e-shop services, e-trust, and social responsibility and promotion. Subsequent testing confirmed the significant relationship between factors of online shopping consumer behavior and the perceived reputation of an e-shop in five cases.

Suggested Citation

  • Veronika Škerháková & Viktória Ali Taha & Denis Tirpák & Štefan Kráľ, 2022. "Perception of Corporate Reputation in the Era of Digitization: Case Study of Online Shopping Behavior on Young Consumers," Sustainability, MDPI, vol. 14(21), pages 1-14, November.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:21:p:14302-:d:960559
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    References listed on IDEAS

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    1. Sanneke Kuipers & Michael Schonheit, 2022. "Data Breaches and Effective Crisis Communication: A Comparative Analysis of Corporate Reputational Crises," Corporate Reputation Review, Palgrave Macmillan, vol. 25(3), pages 176-197, August.
    2. Umair Akram & Melinda Timea Fülöp & Adriana Tiron-Tudor & Dan Ioan Topor & Sorinel Căpușneanu, 2021. "Impact of Digitalization on Customers’ Well-Being in the Pandemic Period: Challenges and Opportunities for the Retail Industry," IJERPH, MDPI, vol. 18(14), pages 1-21, July.
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    5. Sheth, Jagdish, 2020. "Impact of Covid-19 on consumer behavior: Will the old habits return or die?," Journal of Business Research, Elsevier, vol. 117(C), pages 280-283.
    6. Robert Stefko & Radovan Bacik & Igor Fedorko & Richard Fedorko, 2015. "An Analysis Of Perceived Topicality Of Website Content Influence In Terms Of Reputation Management," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 12(1), pages 177-185, DEcember.
    7. Oriol Iglesias & Stefan Markovic & Mehdi Bagherzadeh & Jatinder Jit Singh, 2020. "Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty," Journal of Business Ethics, Springer, vol. 163(1), pages 151-166, April.
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    1. Albérico Travassos Rosário & Joana Carmo Dias, 2025. "The Role of Digital Marketing in Shaping Sustainable Consumption: Insights from a Systematic Literature Review," Sustainability, MDPI, vol. 17(17), pages 1-29, August.
    2. Shafiqul Islam & Mohammad Fakhrul Islam & Noor-E- Zannat, 2023. "Behavioral Intention to Use Online for Shopping in Bangladesh: A Technology Acceptance Model Analysis," SAGE Open, , vol. 13(3), pages 21582440231, September.
    3. Ryan W. Tang & Lili Mi & Xi Wen Carys Chan & Hongmin Yan & S. Tamer Cavusgil, 2025. "Corporate Social Responsibility and Technological Advancement of International Service Enterprises: Links and Gaps in the Literature," Management International Review, Springer, vol. 65(3), pages 415-458, June.

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