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Relationship beyond the Workplace: Impact of Guanxi GRX Scale on Employee Engagement and Performance

Author

Listed:
  • Moses Agyemang Ameyaw

    (School of Teacher Education, Zhejiang Normal University, Jinhua 321004, China)

  • Binghai Sun

    (School of Teacher Education, Zhejiang Normal University, Jinhua 321004, China)

  • Samuel Antwi

    (School of Management of E-Business, Zhejiang Gongshang University, Hangzhou 310018, China)

  • Geoffrey Bentum-Micah

    (School of Teacher Education, Zhejiang Normal University, Jinhua 321004, China)

  • Jonathan Edmund Ameyaw

    (School of Business Administrations Finance, Ghana Institute of Management and Public Administration (GIMPA), Greenhill, Accra AH 50, Ghana)

Abstract

The primary objective of this research was to find out the impact of GRX scale (ganqing, renqing, and xinren) on a non-Chinese working environment. Thus, to apply and ascertain the effect of the three dimensions of guanxi on employees’ engagement and, eventually, their job performance in an African working environment. This research used social exchange theory to explain the relationship between supervisors and their subordinates. The research data comprises 530 respondents who were randomly chosen from seven organizations. Smart-PLS 3.2.8 was the primary instrument used to analyze the data. The finding indicated that renqing, synonymous with mutual sharing or need for reciprocity, was highly significant with employee engagement and job performance. Hence, a win-win outcome is achieved whenever employers exhibit genuine concern and care for their employees. Additionally, there was a negative relationship between ganqing (emotional attachment) and employee engagement. This revealed that making decisions based on personal relationships will negatively affect employees’ engagement and job performance. This research adds to the literature by revealing that guanxi is applicable in non-Chinese workplaces.

Suggested Citation

  • Moses Agyemang Ameyaw & Binghai Sun & Samuel Antwi & Geoffrey Bentum-Micah & Jonathan Edmund Ameyaw, 2022. "Relationship beyond the Workplace: Impact of Guanxi GRX Scale on Employee Engagement and Performance," Sustainability, MDPI, vol. 14(12), pages 1-14, June.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:12:p:7364-:d:840199
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    References listed on IDEAS

    as
    1. Lee, Liane W.Y. & Tang, Yiming & Yip, Leslie S.C. & Sharma, Piyush, 2018. "Managing customer relationships in the emerging markets – guanxi as a driver of Chinese customer loyalty," Journal of Business Research, Elsevier, vol. 86(C), pages 356-365.
    2. Sanmugam Annamalah & Murali Raman & Govindan Marthandan & Aravindan Kalisri Logeswaran, 2018. "Implementation of Enterprise Risk Management (ERM) Framework in Enhancing Business Performances in Oil and Gas Sector," Economies, MDPI, vol. 6(1), pages 1-12, January.
    3. Lauren Keating & Peter Andrew Heslin, 2015. "The potential role of mindsets in unleashing employee engagement," Post-Print hal-02312163, HAL.
    4. Lauren Keating & Peter Andrew Heslin, 2015. "The Potential Role of Mindsets in Unleashing Employee Engagement," Post-Print hal-02312168, HAL.
    5. Xusen Cheng & Yu Gu & Jian Mou, 2020. "Interpersonal relationship building in social commerce communities: considering both swift guanxi and relationship commitment," Electronic Commerce Research, Springer, vol. 20(1), pages 53-80, March.
    6. Francis Owusu, 2006. "Differences in the Performance of Public Organisations in Ghana: Implications for Public-Sector Reform Policy," Development Policy Review, Overseas Development Institute, vol. 24(6), pages 693-705, November.
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