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Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications

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  • Luis Fonseca

    (School of Engineering of Porto (ISEP), Polytechnic of Porto, 4249-015 Porto, Portugal
    Institute of Science and Innovation in Mechanical and Industrial Engineering (INEGI), 4200-465 Porto, Portugal)

  • António Amaral

    (School of Engineering of Porto (ISEP), Polytechnic of Porto, 4249-015 Porto, Portugal
    Center for Innovation and Research in Business Sciences and Information Systems (CIICESI), Polytechnic of Porto, 4610-156 Felgueiras, Portugal)

  • José Oliveira

    (Bosch Car Multimedia, 4705-820 Braga, Portugal)

Abstract

The European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business model that encompasses sustainability and shares features with Industry 4.0, emphasizing transformation and improved organizational performance, yet with different theoretical and practical foundations. This research highlights the EFQM 2020 model’s novelties and its relationships/implications with the Industry 4.0 paradigm, contributing to the Quality 4.0 body of knowledge. Several linkages between the EFQM 2020 model and Industry 4.0 have been identified, namely, at the criteria level and guidance points, which can support successful digital transformation by combining quality and excellence with Industry 4.0. However, given the model’s generic and non-prescriptive nature, there is no specific reference to the nine Industry 4.0 pillars. Additionally, the links between direction and organizational culture and leadership criteria and driving performance and transformation are not evident, which might be a concern for business and technology transformation strategies. Managing knowledge, skills, and capabilities is critical for the successful adoption of Industry 4.0. The EFQM model adds a strategic and technologically unbiased perspective to Industry 4.0, providing an integrated business excellence framework for Quality 4.0. With empirical support of the model application, future research is recommended to develop this subject further.

Suggested Citation

  • Luis Fonseca & António Amaral & José Oliveira, 2021. "Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications," Sustainability, MDPI, vol. 13(6), pages 1-20, March.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:6:p:3107-:d:515485
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    References listed on IDEAS

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    Cited by:

    1. Effrosyni Taraza & Sofia Anastasiadou & Andreas Masouras & Christos Papademetriou, 2023. "Sustainable Development and Implementation of Quality Management Excellence Models in Public Organizations: A Systematic Literature Review," Sustainability, MDPI, vol. 15(10), pages 1-27, May.
    2. Teixeira, Josélia Elvira & Tavares-Lehmann, Ana Teresa C.P., 2022. "Industry 4.0 in the European union: Policies and national strategies," Technological Forecasting and Social Change, Elsevier, vol. 180(C).

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