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On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects

Author

Listed:
  • Pierina Moreno Chacón

    (Faculty of Economics and Management, Universitat Internacional de Catalunya, Carrer Inmaculada 22, 08017 Barcelona, Spain)

  • Rejina M. Selvam

    (Faculty of Economics and Management, Universitat Internacional de Catalunya, Carrer Inmaculada 22, 08017 Barcelona, Spain)

  • Frederic Marimon

    (Faculty of Economics and Management, Universitat Internacional de Catalunya, Carrer Inmaculada 22, 08017 Barcelona, Spain
    Research Group Quality & Innovation for Service Excellence (QISE), Ministry of Science and Technology, Paseo de la Castellana, 162, 28046 Madrid, Spain)

Abstract

This article has two aims: the first is to propose a definition for social collaborative companies that encompasses their main characteristics, and once the companies to which we refer is settled, the second aim is to propose a quality model for social collaborative companies. These companies are of a particular type based on a collaborative business model and with a social focus as part of their mission. They employ a democratic style of governance, whether or not they are cooperatives, and operate through a platform in the collaborative environment. The quality model has three main categories: management, operations, and continuous improvement in a cyclical manner to ensure continuous improvement. The findings may be interesting for academics due to the fact that it is the first attempt to provide a quality model for these social collaborative companies and provide a conceptual framework for these organizations. Additionally, some managerial implications can be evident, such as when (i) the framework functions as a management guide for excellence, (ii) a tool for benchmarking, and (iii) a tool for internal and external communication.

Suggested Citation

  • Pierina Moreno Chacón & Rejina M. Selvam & Frederic Marimon, 2021. "On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects," Sustainability, MDPI, vol. 13(4), pages 1-20, February.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:4:p:1907-:d:497020
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    References listed on IDEAS

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