IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i23p13121-d688752.html
   My bibliography  Save this article

Business Environment, CRM, and Sustainable Performance of Construction Industry in New Zealand: A Linear Regression Model

Author

Listed:
  • Hamzah E. Alqudah

    (Built Environment Engineering, Auckland University of Technology, Auckland 1010, New Zealand)

  • Mani Poshdar

    (Built Environment Engineering, Auckland University of Technology, Auckland 1010, New Zealand)

  • Luqman Oyewobi

    (Department of Quantity Surveying, Federal University of Technology, Minna 340110, Nigeria)

  • James Olabode Bamidele Rotimi

    (School of Built Environment, Massey University, Palmerston North 4442, New Zealand)

  • John Tookey

    (Built Environment Engineering, Auckland University of Technology, Auckland 1010, New Zealand)

Abstract

Increasing fragmentation of the construction industry makes it riskier and more competitive. Construction management researchers have become intrigued by the factors influencing performance differentials due to such fierce competition. This study examines the relationships between the business environment and customer relationship management and their effect on construction organisations sustainable performance. It develops a model to explain performance differential between construction organisations in New Zealand by using the linear regression technique. A questionnaire was administered to professionals within construction organisations. A total of 101 usable responses were analyzed for descriptive statistics and correlations. Following the balanced scorecard performance metric, the organisations’ sustainable performance was measured using customers, financials, internal processes, and growth and learning metrics. Results indicated that environmental dynamism had a significant regression with internal business processes and perspectives on learning and growth, with 0.259 and 0.607, respectively. CRM was significantly associated with financial (0.327), customer (0.373), and internal business process (0.451) perspectives. This study provides an integrative framework to construction enterprises, and determinants of organisational sustainable performance, which are substantial developments in the current literature on CRM practices. Given the significance of the construction sector to the global economy, ecology, and social well-being, its sustainable performance can lead to a sustainable future for communities

Suggested Citation

  • Hamzah E. Alqudah & Mani Poshdar & Luqman Oyewobi & James Olabode Bamidele Rotimi & John Tookey, 2021. "Business Environment, CRM, and Sustainable Performance of Construction Industry in New Zealand: A Linear Regression Model," Sustainability, MDPI, vol. 13(23), pages 1-17, November.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:23:p:13121-:d:688752
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/23/13121/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/23/13121/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Rhys Andrews & Morgen Johansen, 2012. "Organizational Environments and Performance: A Linear or Nonlinear Relationship?," Public Organization Review, Springer, vol. 12(2), pages 175-189, June.
    2. John A. Parnell & Nicholas O'Regan & Abby Ghobadian, 2006. "Measuring performance in competitive strategy research," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 7(4), pages 408-417.
    3. N. Venkatraman & Vasudevan Ramanujam, 1987. "Planning System Success: A Conceptualization and an Operational Model," Management Science, INFORMS, vol. 33(6), pages 687-705, June.
    4. Ting Chi & Peter P.D. Kilduff & Vidyaranya B. Gargeya, 2009. "Alignment between business environment characteristics, competitive priorities, supply chain structures, and firm business performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 58(7), pages 645-669, September.
    5. Jane E. Dutton & Liam Fahey & V. K. Narayanan, 1983. "Toward understanding strategic issue diagnosis," Strategic Management Journal, Wiley Blackwell, vol. 4(4), pages 307-323, October.
    6. Michail Kagioglou & Rachel Cooper & Ghassan Aouad, 2001. "Performance management in construction: a conceptual framework," Construction Management and Economics, Taylor & Francis Journals, vol. 19(1), pages 85-95, January.
    7. Margaret Peteraf & Giada Di Stefano & Gianmario Verona, 2013. "The elephant in the room of dynamic capabilities: Bringing two diverging conversations together," Post-Print hal-00982438, HAL.
    8. Ayirebi Dansoh, 2005. "Strategic planning practice of construction firms in Ghana," Construction Management and Economics, Taylor & Francis Journals, vol. 23(2), pages 163-168.
    9. R. T. Lenz & Jack L. Engledow, 1986. "Environmental analysis: The applicability of current theory," Strategic Management Journal, Wiley Blackwell, vol. 7(4), pages 329-346, July.
    10. Auh, Seigyoung & Menguc, Bulent, 2005. "Balancing exploration and exploitation: The moderating role of competitive intensity," Journal of Business Research, Elsevier, vol. 58(12), pages 1652-1661, December.
    11. McArthur, Angeline W. & Nystrom, Paul C., 1991. "Environmental dynamism, complexity, and munificence as moderators of strategy-performance relationships," Journal of Business Research, Elsevier, vol. 23(4), pages 349-361, December.
    12. Rudd, John M. & Greenley, Gordon E. & Beatson, Amanda T. & Lings, Ian N., 2008. "Strategic planning and performance: Extending the debate," Journal of Business Research, Elsevier, vol. 61(2), pages 99-108, February.
    13. Adelaide Wilcox King & Carl P. Zeithaml, 2001. "Competencies and firm performance: examining the causal ambiguity paradox," Strategic Management Journal, Wiley Blackwell, vol. 22(1), pages 75-99, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sergi, Bruno S. & Ključnikov, Aleksandr & Popkova, Elena G. & Bogoviz, Aleksei V. & Lobova, Svetlana V., 2022. "Creative abilities and digital competencies to transitioning to Business 4.0," Journal of Business Research, Elsevier, vol. 153(C), pages 401-411.
    2. Yan Han & Cheng Pan & Fengjun Jin, 2023. "Does the Improvement of the Business Environment Improve the Innovation Efficiency of Enterprises? Evidence from the Listed Companies in China," Sustainability, MDPI, vol. 15(14), pages 1-25, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hamzah E. Alqudah & Mani Poshdar & Luqman Oyekunle Oyewobi & James Olabode Bamidele Rotimi & John Tookey, 2023. "Sustaining Construction Organisations in NZ: A Linear Regression Model Approach to Analysing Determinants of Their Performance," Sustainability, MDPI, vol. 15(5), pages 1-18, February.
    2. John A. Parnell, 2017. "Cronyism from the Perspective of the Firm: A Cross-National Assessment of Nonmarket Strategy," Journal of Private Enterprise, The Association of Private Enterprise Education, vol. 32(Fall 2017), pages 47-74.
    3. Weerawardena, Jay & Salunke, Sandeep & Haigh, Nardia & Sullivan Mort, Gillian, 2021. "Business model innovation in social purpose organizations: Conceptualizing dual social-economic value creation," Journal of Business Research, Elsevier, vol. 125(C), pages 762-771.
    4. Ferreira, Jorge & Coelho, Arnaldo & Moutinho, Luiz, 2020. "Dynamic capabilities, creativity and innovation capability and their impact on competitive advantage and firm performance: The moderating role of entrepreneurial orientation," Technovation, Elsevier, vol. 92.
    5. Margarida Rodrigues & Mário Franco & Rui Silva & Cidália Oliveira, 2021. "Success Factors of SMEs: Empirical Study Guided by Dynamic Capabilities and Resources-Based View," Sustainability, MDPI, vol. 13(21), pages 1-17, November.
    6. Thomas Schaefer & Thomas Guenther, 2016. "Exploring strategic planning outcomes: the influential role of top versus middle management participation," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 27(2), pages 205-249, May.
    7. Bruneel, Johan & Clarysse, Bart & Bobelyn, Annelies & Wright, Mike, 2020. "Liquidity events and VC-backed academic spin-offs: The role of search alliances," Research Policy, Elsevier, vol. 49(10).
    8. Natalie Slawinski & Jonatan Pinkse & Timo Busch & Subhabrata Bobby Banerjeed, 2014. "The role of short-termism and uncertainty in organizational inaction on climate change: multilevel framework," Working Papers hal-00961226, HAL.
    9. FeCheng Ma & Farhan Khan & Kashif Ullah Khan & Si XiangYun, 2021. "Investigating the Impact of Information Technology, Absorptive Capacity, and Dynamic Capabilities on Firm Performance: An Empirical Study," SAGE Open, , vol. 11(4), pages 21582440211, November.
    10. Carolina Rojas-Córdova & Amanda J. Williamson & Julio A. Pertuze & Gustavo Calvo, 2023. "Why one strategy does not fit all: a systematic review on exploration–exploitation in different organizational archetypes," Review of Managerial Science, Springer, vol. 17(7), pages 2251-2295, October.
    11. Claudio Vitari & Elisabetta Raguseo, 2016. "Big data value and financial performance: an empirical investigation [Digital data, dynamic capability and financial performance: an empirical investigation in the era of Big Data]," Post-Print halshs-01923271, HAL.
    12. Sirén, Charlotta & Kohtamäki, Marko, 2016. "Stretching strategic learning to the limit: The interaction between strategic planning and learning," Journal of Business Research, Elsevier, vol. 69(2), pages 653-663.
    13. Debarliev, Stojan & Trpkova, Marija, 2011. "Strategic planning practice in transition economies: Empirical evidence from the Macedonian context," Business and Economic Horizons (BEH), Prague Development Center (PRADEC), vol. 4(1), pages 1-13, January.
    14. van Uden, Annelies & Knoben, Joris & Vermeulen, P.A.M., 2015. "Making Sense of Industry Characteristics as Drivers of Dynamic Capabilites," Other publications TiSEM fbb2a35d-c957-489b-b170-d, Tilburg University, School of Economics and Management.
    15. Luminita Stefania BODEA & Cristian DUTU, 2016. "The Consequences Of Strategic Orientation Of The Firm On Business Performance," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(2), pages 188-200, November.
    16. Jantunen, Ari & Tarkiainen, Anssi & Chari, Simos & Oghazi, Pejvak, 2018. "Dynamic capabilities, operational changes, and performance outcomes in the media industry," Journal of Business Research, Elsevier, vol. 89(C), pages 251-257.
    17. Nicodemus M. Mutinda & James M. Kilika, 2019. "TMT Cognitive Capability and Organizational Outcomes: A Theoretical Review," International Business Research, Canadian Center of Science and Education, vol. 12(8), pages 31-52, August.
    18. Lee, Gilsoo & Cho, Sam Yul & Arthurs, Jonathan & Lee, Eun Kyung, 2020. "Celebrity CEO, identity threat, and impression management: Impact of celebrity status on corporate social responsibility," Journal of Business Research, Elsevier, vol. 111(C), pages 69-84.
    19. Sabyasachi Sinha, 2015. "The Exploration–Exploitation Dilemma: A Review in the Context of Managing Growth of New Ventures," Vikalpa: The Journal for Decision Makers, , vol. 40(3), pages 313-323, September.
    20. Yi Liu & Wenqian Li & Yuan Li, 2020. "Ambidexterity between low cost strategy and CSR strategy: contingencies of competition and regulation," Asia Pacific Journal of Management, Springer, vol. 37(3), pages 633-660, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:23:p:13121-:d:688752. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.