IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i3p783-d311431.html
   My bibliography  Save this article

Evaluating a Mobility Service Application for Business Travel: Lessons Learnt from a Demonstration Project

Author

Listed:
  • Alfred Andersson

    (Department of Technology and Society, Lund University, Box 118, 221 00 Lund, Sweden
    K2—The Swedish Knowledge Centre for Public Transport, Bruksgatan 8, 222 36 Lund, Sweden)

  • Lena Winslott Hiselius

    (Department of Technology and Society, Lund University, Box 118, 221 00 Lund, Sweden)

  • Jessica Berg

    (Swedish National Road and Transport Research Institute VTI, 581 95 Linköping, Sweden)

  • Sonja Forward

    (Swedish National Road and Transport Research Institute VTI, 581 95 Linköping, Sweden)

  • Peter Arnfalk

    (The International Institute for Industrial Environmental Economics, Lund University, 221 00 Lund, Sweden)

Abstract

Business travel contributes to significant greenhouse gas emissions, and there is a need for measures that reduce the demand for trips made with energy-intensive means of transport. In this study, a mobility service application (MSA) introduced in 13 Swedish organisations was tested and evaluated to facilitate booking and handling of business trips, in particular public transport. A before and after study consisting of surveys and interviews with employees at the organisations were conducted. The results show that the MSA was mostly used for regional and local public transport trips, and the users stated that the MSA made it easier to travel by public transport, although this particular result should be seen as tentative due to the small sample size. Three factors that influence the success of a new MSA as a means to increase sustainable business trips were identified: management control and proactiveness; perceived improvement of intervention; functions and technical sufficiency. The results also highlight the need to establish organisational conditions that facilitate sustainable business travel, such as coherent travel policy, accessibility to sustainable modes of transport, and a culture that encourages environmentally friendly behaviour. The study suggests improvements that can be made to similar interventions and strategies that can be introduced to promote sustainable business travel.

Suggested Citation

  • Alfred Andersson & Lena Winslott Hiselius & Jessica Berg & Sonja Forward & Peter Arnfalk, 2020. "Evaluating a Mobility Service Application for Business Travel: Lessons Learnt from a Demonstration Project," Sustainability, MDPI, vol. 12(3), pages 1-18, January.
  • Handle: RePEc:gam:jsusta:v:12:y:2020:i:3:p:783-:d:311431
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/3/783/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/12/3/783/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Scheepers, C.E. & Wendel-Vos, G.C.W. & den Broeder, J.M. & van Kempen, E.E.M.M. & van Wesemael, P.J.V. & Schuit, A.J., 2014. "Shifting from car to active transport: A systematic review of the effectiveness of interventions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 70(C), pages 264-280.
    2. Wolf, Angelika & Seebauer, Sebastian, 2014. "Technology adoption of electric bicycles: A survey among early adopters," Transportation Research Part A: Policy and Practice, Elsevier, vol. 69(C), pages 196-211.
    3. Grotenhuis, Jan-Willem & Wiegmans, Bart W. & Rietveld, Piet, 2007. "The desired quality of integrated multimodal travel information in public transport: Customer needs for time and effort savings," Transport Policy, Elsevier, vol. 14(1), pages 27-38, January.
    4. Lo, Siu Hing & van Breukelen, Gerard J.P. & Peters, Gjalt-Jorn Y. & Kok, Gerjo, 2013. "Proenvironmental travel behavior among office workers: A qualitative study of individual and organizational determinants," Transportation Research Part A: Policy and Practice, Elsevier, vol. 56(C), pages 11-22.
    5. Watkins, Kari Edison & Ferris, Brian & Borning, Alan & Rutherford, G. Scott & Layton, David, 2011. "Where Is My Bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(8), pages 839-848, October.
    6. Evangelia Anagnostopoulou & Efthimios Bothos & Babis Magoutas & Johann Schrammel & Gregoris Mentzas, 2018. "Persuasive Technologies for Sustainable Mobility: State of the Art and Emerging Trends," Sustainability, MDPI, vol. 10(7), pages 1-22, June.
    7. Francesca Cellina & Dominik Bucher & Francesca Mangili & José Veiga Simão & Roman Rudel & Martin Raubal, 2019. "A Large Scale, App-Based Behaviour Change Experiment Persuading Sustainable Mobility Patterns: Methods, Results and Lessons Learnt," Sustainability, MDPI, vol. 11(9), pages 1-23, May.
    8. Gustafson, Per, 2012. "Managing business travel: Developments and dilemmas in corporate travel management," Tourism Management, Elsevier, vol. 33(2), pages 276-284.
    9. Tina Ringenson & Peter Arnfalk & Anna Kramers & Liridona Sopjani, 2018. "Indicators for Promising Accessibility and Mobility Services," Sustainability, MDPI, vol. 10(8), pages 1-19, August.
    10. Sonja E. Forward, 2019. "Views on Public Transport and How Personal Experiences Can Contribute to a More Positive Attitude and Behavioural Change," Social Sciences, MDPI, vol. 8(2), pages 1-23, February.
    11. Guo, Zhan, 2011. "Mind the map! The impact of transit maps on path choice in public transit," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(7), pages 625-639, August.
    12. S. Cairns & L. Sloman & C. Newson & J. Anable & A. Kirkbride & P. Goodwin, 2008. "Smarter Choices: Assessing the Potential to Achieve Traffic Reduction Using ‘Soft Measures’," Transport Reviews, Taylor & Francis Journals, vol. 28(5), pages 593-618, January.
    13. Dziekan, Katrin & Kottenhoff, Karl, 2007. "Dynamic at-stop real-time information displays for public transport: effects on customers," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(6), pages 489-501, July.
    14. Guo, Zhan & Wilson, Nigel H.M., 2011. "Assessing the cost of transfer inconvenience in public transport systems: A case study of the London Underground," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(2), pages 91-104, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Andersson, Alfred & Winslott Hiselius, Lena & Adell, Emeli, 2020. "The effect of marketing messages on the motivation to reduce private car use in different segments," Transport Policy, Elsevier, vol. 90(C), pages 22-30.
    2. Matsuo, Miwa & Gaydarska, Hristina, 2023. "Do ICT development and internet use decrease intra-regional work-related travel?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 176(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
    2. Thierry Blayac & Maïté Stéphan, 2022. "Travel information provision and commuter behavior changes: Evidence from a french metropolis," Post-Print hal-03649092, HAL.
    3. Wen Hua & Ghim Ping Ong, 2018. "Effect of information contagion during train service disruption for an integrated rail-bus transit system," Public Transport, Springer, vol. 10(3), pages 571-594, December.
    4. Zhou, Chang & Tian, Qiong & Wang, David Z.W., 2022. "A novel control strategy in mitigating bus bunching: Utilizing real-time information," Transport Policy, Elsevier, vol. 123(C), pages 1-13.
    5. Chowdhury, Subeh & Ceder, Avishai (Avi), 2016. "Users’ willingness to ride an integrated public-transport service: A literature review," Transport Policy, Elsevier, vol. 48(C), pages 183-195.
    6. Waara, Nina & Brundell-Freij, Karin & Risser, Ralf & Ståhl, Agneta, 2015. "Feasible provision of targeted traveler information in public transportation: Segmentation based on functional limitations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 74(C), pages 164-173.
    7. Van Acker, Veronique & Ho, Loan & Mulley, Corinne, 2021. "“Satisfaction lies in the effort”. Is Gandhi’s quote also true for satisfaction with commuting?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 151(C), pages 214-227.
    8. Marina Lagune-Reutler & Andrew Guthrie & Yingling Fan & David Levinson, 2015. "Transit Riders' Perception of Waiting Time and Stops' Surrounding Environments," Working Papers 000142, University of Minnesota: Nexus Research Group.
    9. Allard, Ryan F. & Moura, Filipe, 2018. "Effect of transport transfer quality on intercity passenger mode choice," Transportation Research Part A: Policy and Practice, Elsevier, vol. 109(C), pages 89-107.
    10. Matsumoto, Takayuki & Hidaka, Kazuyoshi, 2015. "Evaluation the effect of mobile information services for public transportation through the empirical research on commuter trains," Technology in Society, Elsevier, vol. 43(C), pages 144-158.
    11. Cats, Oded & Loutos, Gerasimos, 2013. "Real-time bus arrival information system: an empirical evaluation," Working papers in Transport Economics 2013:25, CTS - Centre for Transport Studies Stockholm (KTH and VTI).
    12. Kari Watkins & Alan Borning & G. Rutherford & Brian Ferris & Brian Gill, 2013. "Attitudes of bus operators towards real-time transit information tools," Transportation, Springer, vol. 40(5), pages 961-980, September.
    13. Ceder, Avishai & Chowdhury, Subeh & Taghipouran, Nima & Olsen, Jared, 2013. "Modelling public-transport users’ behaviour at connection point," Transport Policy, Elsevier, vol. 27(C), pages 112-122.
    14. Francesca Cellina & Dominik Bucher & Francesca Mangili & José Veiga Simão & Roman Rudel & Martin Raubal, 2019. "A Large Scale, App-Based Behaviour Change Experiment Persuading Sustainable Mobility Patterns: Methods, Results and Lessons Learnt," Sustainability, MDPI, vol. 11(9), pages 1-23, May.
    15. Anne Brown & Whitney LaValle, 2021. "Hailing a change: comparing taxi and ridehail service quality in Los Angeles," Transportation, Springer, vol. 48(2), pages 1007-1031, April.
    16. Giacomo Lozzi & Valerio Gatta & Edoardo Marcucci, 2018. "European urban freight transport policies and research funding: are priorities and H2020 calls aligned?," REGION, European Regional Science Association, vol. 5, pages 53-71.
    17. Mahmood Mahmoodi Nesheli & Avishai (Avi) Ceder & Robin Brissaud, 2017. "Public transport service-quality elements based on real-time operational tactics," Transportation, Springer, vol. 44(5), pages 957-975, September.
    18. Frei, Charlotte & Mahmassani, Hani S. & Frei, Andreas, 2015. "Making time count: Traveler activity engagement on urban transit," Transportation Research Part A: Policy and Practice, Elsevier, vol. 76(C), pages 58-70.
    19. Yingling Fan & Andrew Guthrie & David Levinson, 2015. "Perception of Waiting Time at Transit Stops and Stations," Working Papers 000127, University of Minnesota: Nexus Research Group.
    20. Kuo, Pei-Fen & Lord, Dominique, 2013. "Accounting for site-selection bias in before–after studies for continuous distributions: Characteristics and application using speed data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 256-269.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:3:p:783-:d:311431. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.