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Managing business travel: Developments and dilemmas in corporate travel management

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  • Gustafson, Per

Abstract

Work organizations today often depend on communication and interaction between persons working in geographically dispersed locations. As a consequence, business travel has increased considerably over the past few decades, and large companies and public authorities often employ travel managers to implement efficient travel routines. The present paper investigates the professional practice of travel management. Using interviews, policy documents and existing literature, it examines recent developments in this field and identifies a number of dilemmas and challenges that travel managers experience in their attempts to control travel behaviour and travel costs in their organizations. These dilemmas occur in travel managers’ relations with other stakeholders in the business travel process – travellers, senior managers, suppliers, and travel agents. An additional dilemma concerns the role of ‘virtual meetings’ (via telephone, video or the Web) and their potential to serve as substitutes for or complements to travel and face-to-face meetings.

Suggested Citation

  • Gustafson, Per, 2012. "Managing business travel: Developments and dilemmas in corporate travel management," Tourism Management, Elsevier, vol. 33(2), pages 276-284.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:2:p:276-284
    DOI: 10.1016/j.tourman.2011.03.006
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    References listed on IDEAS

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    Cited by:

    1. Lodefalk, Magnus, 2017. "Servicification of Firms and Trade Policy Implications," World Trade Review, Cambridge University Press, vol. 16(1), pages 59-83, January.
    2. Buckley, R. & Mossaz, A.C., 2016. "Decision making by specialist luxury travel agents," Tourism Management, Elsevier, vol. 55(C), pages 133-138.
    3. Graneli, Anna & Lodefalk, Magnus, 2014. "Temporary Expats for Export: Firm-Level Evidence," Working Papers 2014:4, Örebro University, School of Business.
    4. Holma, Anne-Maria & Bask, Anu & Kauppi, Katri, 2015. "Ensuring corporate travel compliance – Control vs. commitment strategies," Tourism Management, Elsevier, vol. 51(C), pages 60-74.
    5. Gidehag, Anton & Lodefalk, Magnus, 2016. "Recruiting for Small Business Growth: Micro-level Evidence," Working Papers 2016:6, Örebro University, School of Business.
    6. Magnus Lodefalk, 2016. "Temporary expats for exports: micro-level evidence," Review of World Economics (Weltwirtschaftliches Archiv), Springer;Institut für Weltwirtschaft (Kiel Institute for the World Economy), vol. 152(4), pages 733-772, November.
    7. Willis, Cheryl & Ladkin, Adele & Jain, Juliet & Clayton, William, 2017. "Present whilst absent: Home and the business tourist gaze," Annals of Tourism Research, Elsevier, vol. 63(C), pages 48-59.
    8. Alfred Andersson & Lena Winslott Hiselius & Jessica Berg & Sonja Forward & Peter Arnfalk, 2020. "Evaluating a Mobility Service Application for Business Travel: Lessons Learnt from a Demonstration Project," Sustainability, MDPI, vol. 12(3), pages 1-18, January.
    9. Freund-Feinstein, Uzi & Bekhor, Shlomo, 2017. "An airline itinerary choice model that includes the option to delay the decision," Transportation Research Part A: Policy and Practice, Elsevier, vol. 96(C), pages 64-78.
    10. Caicedo-Barreth Alba & Pavón Enrique Santos & Santos Luís Lima, 2020. "Competitiveness of Guayaquil towards bleisure tourism," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 10(2), pages 118-133, December.
    11. Unger, Orit & Uriely, Natan & Fuchs, Galia, 2021. "On-site animosity and national identity: Business travelers on stage," Annals of Tourism Research, Elsevier, vol. 88(C).
    12. Ambrose, Scott C. & Waguespack, Blaise P. & Rutherford, Brian N., 2021. "The negative effects of travel friction among road warrior salespeople," Journal of Air Transport Management, Elsevier, vol. 95(C).
    13. Wai Hong Kan Tsui & Faruk Balli & David Tat Wei Tan & Oscar Lau & Mudassar Hasan, 2018. "New Zealand business tourism," Tourism Economics, , vol. 24(4), pages 386-417, June.
    14. Hrelja, Robert & Isaksson, Karolina & Richardson, Tim, 2013. "Choosing conflict on the road to sustainable mobility: A risky strategy for breaking path dependency in urban policy making," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 195-205.
    15. Étienne Pénaud & Karim Machat & David Ospital, 2018. "La prise en compte du risque dans le voyage d’affaire," Post-Print hal-01894938, HAL.
    16. Aguiléra, Anne & Proulhac, Laurent, 2015. "Socio-occupational and geographical determinants of the frequency of long-distance business travel in France," Journal of Transport Geography, Elsevier, vol. 43(C), pages 28-35.
    17. Federica Rossi & Rico Maggi, 2019. "Business travel decisions and high-speed trains: an ordered logit approach," REGION, European Regional Science Association, vol. 6, pages 1-16.
    18. Akamavi, Raphaël K. & Mohamed, Elsayed & Pellmann, Katharina & Xu, Yue, 2015. "Key determinants of passenger loyalty in the low-cost airline business," Tourism Management, Elsevier, vol. 46(C), pages 528-545.
    19. Unger, Orit & Uriely, Natan & Fuchs, Galia, 2016. "The business travel experience," Annals of Tourism Research, Elsevier, vol. 61(C), pages 142-156.

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