IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i2p523-d307207.html
   My bibliography  Save this article

Construction Contract Administration Performance Assessment Tool by Using a Fuzzy Structural Equation Model

Author

Listed:
  • Murat Gunduz

    (Department Civil Engineering, Qatar University, Doha P.O. Box 2713, Qatar)

  • Hesham Ahmed Elsherbeny

    (Engineering Management Program, College of Engineering, Qatar University, Doha P.O. Box 2713, Qatar)

Abstract

The contract administration process is inevitably complex, and improper performance of the associated tasks and procedures may lead to disputes between the contracting parties whilst further driving against the sustainability bottom lines. Therefore, this paper proposes an assessment tool to improve the implementation of construction contract administration (CCA) through a multi-dimensional construction contract administration performance model (CAPM), construction contract administration performance index (CCAPI), and a mobile software to assess the CCA performance at the project level by integrating the crisp value of the fuzzy set theory within a second-order confirmatory factor analysis of the structural equation modeling technique. A hybrid mobile application (CAPM) is developed using the Ionic framework which can run either in full model mode or short model mode with 93 and 33 key construction administration factors, respectively. Assessment of sustainability practices in the area of contract administration is a part of the holistic model and CAPM defines 13 major key indicators relevant to social and environmental sustainability while economic sustainability is scattered over the rest of the CAPM indicators. The CAPM is practically implemented in 13 international construction projects and the results reveal that the proposed tool is reasonably captured in the different performance levels of CCA, and we conclude a low level of implementing in risk management. As part of the holistic model, assessment of sustainability practices in the area of contract administration is separately discussed and the study reveals the need to improve the environmental and social sustainability practices in contract administration.

Suggested Citation

  • Murat Gunduz & Hesham Ahmed Elsherbeny, 2020. "Construction Contract Administration Performance Assessment Tool by Using a Fuzzy Structural Equation Model," Sustainability, MDPI, vol. 12(2), pages 1-21, January.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:2:p:523-:d:307207
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/2/523/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/12/2/523/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ihab Hijazi & Umit Isikdag & Mohammed Abunemeh & Xin Li & Mariam Hashash & Rani El Meouche & Sergen Cansiz, 2018. "Mapping the Processes of Donor-Funded Construction Projects," Sustainability, MDPI, vol. 10(7), pages 1-25, July.
    2. Dubey, Vivek Kumar & Chavas, Jean-Paul & Veeramani, Dharmaraj, 2018. "Analytical framework for sustainable supply-chain contract management," International Journal of Production Economics, Elsevier, vol. 200(C), pages 240-261.
    3. Mark Hostetler, 2010. "Beyond Design: The Importance of Construction and Post-Construction Phases in Green Developments," Sustainability, MDPI, vol. 2(4), pages 1-10, April.
    4. Yoo, Boonghee & Donthu, Naveen, 2001. "Developing and validating a multidimensional consumer-based brand equity scale," Journal of Business Research, Elsevier, vol. 52(1), pages 1-14, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Miguel Reyna-Castillo & Alejandro Santiago & Ana Xóchitl Barrios-del-Ángel & Francisco Manuel García-Reyes & Fausto Balderas & José Ignacio Anchondo-Pérez, 2025. "Effect of Social Sustainability on Supply Chain Resilience Before, During, and After the COVID-19 Pandemic in Mexico: A Partial Least Squares Structural Equation Modeling and Evolutionary Fuzzy Knowle," Logistics, MDPI, vol. 9(2), pages 1-32, April.
    2. Chenxi Li & Jingyao Wu & Zenglei Xi & Weiqiang Zhang, 2021. "Farmers’ Satisfaction with Land Expropriation System Reform: A Case Study in China," Land, MDPI, vol. 10(12), pages 1-16, December.
    3. Olabode Segun Oluwaseun & Daniel Deborah Damilola, 2025. "Effects of Political and Cultural Interference on Procurement Process among Selected Lagos State Ministries and Vendors," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(4), pages 5269-5290, April.
    4. Hui-Ping Tserng & I-Cheng Cho & Chun-Hung Chen & Yu-Fan Liu, 2021. "Developing a Risk Management Process for Infrastructure Projects Using IDEF0," Sustainability, MDPI, vol. 13(12), pages 1-22, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kim, Yeonshin & Hur, Won-Moo & Lee, Luri, 2023. "Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    2. Chan Choi, S., 2017. "Defensive strategy against a private label: Building brand premium for retailer cooperation," Journal of Retailing and Consumer Services, Elsevier, vol. 34(C), pages 335-339.
    3. Affifa Sardar & Amir Manzoor & Khurram Adeel Shaikh & Liaqat Ali, 2021. "An Empirical Examination of the Impact of eWom Information on Young Consumers’ Online Purchase Intention: Mediating Role of eWom Information Adoption," SAGE Open, , vol. 11(4), pages 21582440211, October.
    4. Sandra Maria Correia Loureiro & Rui Lopes & Hans Ruediger Kaufmann, 2014. "How brand personality, brand identification and service quality influence service brand equity," Cogent Business & Management, Taylor & Francis Journals, vol. 1(1), pages 1-1, October.
    5. Munazza Saeed & Arhum Ahmed & Erhan Boğan & Osman Abul & Ahmad Qammar, 2025. "‘Buying green’: the role of green customer-based brand equity in shaping customers’ green buying behavior," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 27(3), pages 5981-5997, March.
    6. Wang, Luming & Finn, Adam, 2014. "A psychometric theory that measures up to marketing reality: An adapted Many Faceted IRT model," Australasian marketing journal, Elsevier, vol. 22(2), pages 93-102.
    7. Willems, Kim, 2022. "Brand personality appeal in retailing: Comparing fashion- and grocery retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    8. Lang, Le Dang & Lim, Weng Marc & Guzmán, Francisco, 2022. "How does promotion mix affect brand equity? Insights from a mixed-methods study of low involvement products," Journal of Business Research, Elsevier, vol. 141(C), pages 175-190.
    9. Anne Schmitz & Nieves Villaseñor-Román, 2018. "Do Brands Matter in Unlisted Firms? An Empirical Study of the Association between Brand Equity and Financial Performance," Administrative Sciences, MDPI, vol. 8(4), pages 1-12, October.
    10. Das, Gopal, 2014. "Factors affecting Indian shoppers׳ attitude and purchase intention: An empirical check," Journal of Retailing and Consumer Services, Elsevier, vol. 21(4), pages 561-569.
    11. Shafiqul Islam & Mohammad Fakhrul Islam & Noor-E- Zannat, 2023. "Behavioral Intention to Use Online for Shopping in Bangladesh: A Technology Acceptance Model Analysis," SAGE Open, , vol. 13(3), pages 21582440231, September.
    12. Daniel Belanche & Luis V. Casaló & Carlos Flavián & Alfredo Pérez-Rueda, 2021. "The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 45-75, March.
    13. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris, 2023. "Masstige marketing: An empirical study of consumer perception and product attributes with moderating role of status, emotion, and pride," Journal of Business Research, Elsevier, vol. 155(PA).
    14. Barnes, Stuart J. & Mattsson, Jan & Sørensen, Flemming, 2014. "Destination brand experience and visitor behavior: Testing a scale in the tourism context," Annals of Tourism Research, Elsevier, vol. 48(C), pages 121-139.
    15. Shyh-Ming Huang & Shyh-Rong Fang & Shih-Chieh Fang & Chao-Chin Huang, 2016. "The influences of brand benefits on brand loyalty: Intermediate mechanisms," Australian Journal of Management, Australian School of Business, vol. 41(1), pages 141-160, February.
    16. Coderre, François & Sirieix, Lucie & Valette-Florence, Pierre, 2022. "The facets of consumer-based food label equity: Measurement, structure and managerial relevance," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    17. Hsiu-Hua Chang, 2017. "Consumer Socially Sustainable Consumption: The Perspective toward Corporate Social Responsibility, Perceived Value, and Brand Loyalty," Journal of Economics and Management, College of Business, Feng Chia University, Taiwan, vol. 13(2), pages 167-191, August.
    18. Fengchun Tang, 2020. "The more interactivity the better? Investigating interactivity, task complexity, and product knowledge in online purchase decisions," Information Technology and Management, Springer, vol. 21(3), pages 179-189, September.
    19. Hayford Amegbe & Charles Hanu & Rexford Atunwey, 2016. "Customer based Brand Equity and the Competitive Performance of Private Universities in Ghana," Ekonomika a Management, Prague University of Economics and Business, vol. 2016(3).
    20. Huang, Zhuowei (Joy) & Cai, Liping A., 2015. "Modeling consumer-based brand equity for multinational hotel brands – When hosts become guests," Tourism Management, Elsevier, vol. 46(C), pages 431-443.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:2:p:523-:d:307207. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.