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What Makes People Abroad Satisfied? The Role of Cultural Intelligence, Cultural Identity, and Culture Shock

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  • Miroslav Jurásek

    (Department of Economics and Management, Faculty of Economic Studies, University of Finance and Administration, 101 00 Prague, Czech Republic)

  • Petr Wawrosz

    (Department of Economics and Management, Faculty of Economic Studies, University of Finance and Administration, 101 00 Prague, Czech Republic)

Abstract

If an individual who lives abroad feels satisfied, they are able to develop their ability to function in the new culture. The satisfaction with life abroad depends on cultural intelligence (CQ): people with higher CQ easily adapt to a new culture. Our article seeks to understand the relationship between CQ and satisfaction with life abroad using two new variables—culture shock and cultural identity. The direct and indirect relationships between all variables have been investigated using a sample of 194 predominantly international students studying at Czech universities and the PLS SEM statistical technique. The results have shown that CQ is a positive predictor of dependent variable satisfaction with life abroad. When two mediators—cultural identity and culture shock—were added, we found out that the CQ is a positive predictor of the former and a negative predictor of the latter. The analysis of multiple mediations has further confirmed the indirect influence of culture shock (but not cultural identity) on the direct relationship between cultural intelligence and satisfaction with life.

Suggested Citation

  • Miroslav Jurásek & Petr Wawrosz, 2023. "What Makes People Abroad Satisfied? The Role of Cultural Intelligence, Cultural Identity, and Culture Shock," Social Sciences, MDPI, vol. 12(3), pages 1-19, February.
    • Handle: RePEc:gam:jscscx:v:12:y:2023:i:3:p:126-:d:1080442
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    References listed on IDEAS

    as
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    2. Annelies Costers & Yves Van Vaerenbergh & Anja Van den Broeck, 2019. "How to boost frontline employee service recovery performance: the role of cultural intelligence," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 581-602, September.
    3. Soon Ang & Linn Van Dyne & Christine Koh & K. Yee Ng & Klaus J. Templer & Cheryl Tay & N. Anand Chandrasekar, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, The International Association for Chinese Management Research, vol. 3(3), pages 335-371, November.
    4. Elenkov, Detelin S. & Manev, Ivan M., 2009. "Senior expatriate leadership's effects on innovation and the role of cultural intelligence," Journal of World Business, Elsevier, vol. 44(4), pages 357-369, October.
    5. Zhou Jiang & Xiaowen Hu, 2016. "Knowledge Sharing and Life Satisfaction: The Roles of Colleague Relationships and Gender," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 126(1), pages 379-394, March.
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