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Patients’ Intention to Adopt Fintech Services: A Study on Bangladesh Healthcare Sector

Author

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  • Md. Sharif Hassan

    (Department of Business, Faculty of Business and Communication, Universiti Malaysia Perlis, Kangar 01000, Malaysia
    Department of Business Administration, University of Asia Pacific, Dhaka 1205, Bangladesh)

  • Md. Aminul Islam

    (Department of Business, Faculty of Business and Communication, Universiti Malaysia Perlis, Kangar 01000, Malaysia
    Center of Excellence for Social Innovation and Sustainability, Universiti Malaysia Perlis, Kangar 01000, Malaysia)

  • Farid Ahammad Sobhani

    (School of Business and Economics, United International University, Dhaka 1212, Bangladesh)

  • Md. Maruf Hassan

    (Department of Software Engineering, Daffodil International University, Dhaka 1341, Bangladesh)

  • Md. Arif Hassan

    (Department of Business Administration, Faculty of Business and Entrepreneurship, Daffodil International University, Dhaka 1341, Bangladesh)

Abstract

Advancement in technology has facilitated the shift toward new financial services. Numerous industries have undergone a digital transformation because of the expansion of cashless payment systems and other cutting-edge technologies. This study aimed to identify the factors that stimulate the patient’s intention to adopt fintech services in the Bangladesh healthcare sector. To facilitate the study, data were collected through survey questionnaires from different hospitals and diagnostic centers patients. A total of 279 patients responded to the survey. The study employed structural equation modelling to analyze the data using SMART PLS 3.2.9. The results revealed that a significant relationship exists between perceived ease of use, social influence, facilitating conditions, personal innovativeness, and perceived trust in fintech services, and the adoption intention of the patients. The results of the study are beneficial to the healthcare sector and fintech companies who wish to make necessary arrangements to advance the growth of cashless fintech-based transactions.

Suggested Citation

  • Md. Sharif Hassan & Md. Aminul Islam & Farid Ahammad Sobhani & Md. Maruf Hassan & Md. Arif Hassan, 2022. "Patients’ Intention to Adopt Fintech Services: A Study on Bangladesh Healthcare Sector," IJERPH, MDPI, vol. 19(22), pages 1-15, November.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:22:p:15302-:d:977841
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    References listed on IDEAS

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    Cited by:

    1. Imroz Mahmud & Shamsad Ahmed & Farid Ahammad Sobhani & Md Aminul Islam & Samira Sahel, 2023. "The Influence of Mall Management Dimensions on Perceived Experience and Patronage Intentions in an Emerging Economy," Sustainability, MDPI, vol. 15(4), pages 1-16, February.
    2. Mohd Shafie Rosli & Nor Shela Saleh & Azlah Md. Ali & Suaibah Abu Bakar, 2023. "Factors Determining the Acceptance of E-Wallet among Gen Z from the Lens of the Extended Technology Acceptance Model," Sustainability, MDPI, vol. 15(7), pages 1-23, March.
    3. Wan Mashumi Wan Mustafa & Md. Aminul Islam & Muhammad Asyraf & Md. Sharif Hassan & Pradip Royhan & Shafiqur Rahman, 2023. "The Effects of Financial Attitudes, Financial Literacy and Health Literacy on Sustainable Financial Retirement Planning: The Moderating Role of the Financial Advisor," Sustainability, MDPI, vol. 15(3), pages 1-17, February.
    4. Md. Sharif Hassan & Md. Aminul Islam & Mohd Faizal bin Yusof & Hussen Nasir & Nasrin Huda, 2023. "Investigating the Determinants of Islamic Mobile FinTech Service Acceptance: A Modified UTAUT2 Approach," Risks, MDPI, vol. 11(2), pages 1-15, February.

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