IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v18y2021i6p3207-d520661.html
   My bibliography  Save this article

Impact of Multifaceted Workplace Bullying on the Relationships between Technology Usage, Organisational Climate and Employee Physical and Emotional Health

Author

Listed:
  • Mehwish Iftikhar

    (NUST Business School, National University of Science and Technology, Islamabad 44000, Pakistan)

  • Muhammad Imran Qureshi

    (Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, Melaka 76100, Malaysia)

  • Shazia Qayyum

    (Institute of Applied Psychology, University of the Punjab, Lahore 54782, Pakistan)

  • Iram Fatima

    (Institute of Applied Psychology, University of the Punjab, Lahore 54782, Pakistan)

  • Sriyanto Sriyanto

    (Social Studies Department, Universitas Muhammadiyah Purwokerto, Purwokerto 53182, Indonesia)

  • Yasinta Indrianti

    (Entrepreneurship Department, Podomoro University, Jakarta 11470, Indonesia)

  • Aqeel Khan

    (Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia (UTM), Skudai, Johor Bahru 81310, Malaysia)

  • Leo-Paul Dana

    (Rowe School of Business, Dalhousie University, Halifax, NS B3H 4R2, Canada)

Abstract

This research article investigates the effect of organisational climate and technology usage on employees’ physiological and emotional health damage resulting from face-to-face bullying and cyberbullying at the workplace. Furthermore, we investigated emotional intelligence as a coping strategy to moderate employee physiological and emotional health damage. The research used a quantitative research design. A five-point Likert-scale questionnaire was used to collect data from a multistage sample of 500 officials from Pakistan’s four service sectors. Results revealed that organisational climate and technology usage are negatively related to face-to-face bullying and cyberbullying at the workplace. At the same time, workplace bullying adversely affects an employee’s emotional and physiological health. However, emotional intelligence can reduce an employee’s emotional health damage due to workplace bullying. Thus, we suggest incorporating emotional intelligence training at the workplace to minimise the devastating effects of face-to-face bullying and cyberbullying on employees’ physical and emotional health.

Suggested Citation

  • Mehwish Iftikhar & Muhammad Imran Qureshi & Shazia Qayyum & Iram Fatima & Sriyanto Sriyanto & Yasinta Indrianti & Aqeel Khan & Leo-Paul Dana, 2021. "Impact of Multifaceted Workplace Bullying on the Relationships between Technology Usage, Organisational Climate and Employee Physical and Emotional Health," IJERPH, MDPI, vol. 18(6), pages 1-19, March.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:6:p:3207-:d:520661
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/18/6/3207/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/18/6/3207/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ana Teresa Verdasca, 2011. "Workplace Bullying, Power and Organizational Politics: A study of the Portuguese Banking sector," Working Papers wp062011, Socius, Socio-Economics Research Centre at the School of Economics and Management (ISEG) of the Technical University of Lisbon.
    2. Mitja Gorenak & Anja Popovic, 2014. "Quality of Work-Life Balance and Workplace Violence," Human Capital without Borders: Knowledge and Learning for Quality of Life; Proceedings of the Management, Knowledge and Learning International Conference 2014,, ToKnowPress.
    3. Muhammad Qureshi & Mehwish Iftikhar & Saquib Janjua & Khalid Zaman & Uzma Raja & Yasir Javed, 2015. "Empirical investigation of mobbing, stress and employees’ behavior at work place: quantitatively refining a qualitative model," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(1), pages 93-113, January.
    4. Mahesh Yadav & Suchit Jhunjhunwala & Qui T. Phung & Patrick Lupardus & Joshua Tanguay & Stephanie Bumbaca & Christian Franci & Tommy K. Cheung & Jens Fritsche & Toni Weinschenk & Zora Modrusan & Ira M, 2014. "Predicting immunogenic tumour mutations by combining mass spectrometry and exome sequencing," Nature, Nature, vol. 515(7528), pages 572-576, November.
    5. Inmaculada Méndez & Ana Belén Jorquera & Cecilia Ruiz-Esteban & Juan Pedro Martínez-Ramón & Aitana Fernández-Sogorb, 2019. "Emotional Intelligence, Bullying, and Cyberbullying in Adolescents," IJERPH, MDPI, vol. 16(23), pages 1-9, December.
    6. Roberta Fida & Marinella Paciello & Carlo Tramontano & Reid Fontaine & Claudio Barbaranelli & Maria Farnese, 2015. "An Integrative Approach to Understanding Counterproductive Work Behavior: The Roles of Stressors, Negative Emotions, and Moral Disengagement," Journal of Business Ethics, Springer, vol. 130(1), pages 131-144, August.
    7. Bettina West & Mary Foster & Avner Levin & Jocelyn Edmison & Daniela Robibero, 2014. "Cyberbullying at Work: In Search of Effective Guidance," Laws, MDPI, vol. 3(3), pages 1-20, August.
    8. Fernando R. Feijó & Débora D. Gräf & Neil Pearce & Anaclaudia G. Fassa, 2019. "Risk Factors for Workplace Bullying: A Systematic Review," IJERPH, MDPI, vol. 16(11), pages 1-25, May.
    9. Wynne W. Chin & Barbara L. Marcolin & Peter R. Newsted, 2003. "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study," Information Systems Research, INFORMS, vol. 14(2), pages 189-217, June.
    10. Ravneet Kaur, 2019. "Relationship Of Emotional Intelligence With Mental Health Among Employees," Working papers 2019-32-01, Voice of Research.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Omer Farooq Malik & Shaun Pichler, 2023. "Linking Perceived Organizational Politics to Workplace Cyberbullying Perpetration: The Role of Anger and Fear," Journal of Business Ethics, Springer, vol. 186(2), pages 445-463, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Liu, Qian & Shao, Zhen & Fan, Weiguo, 2018. "The impact of users’ sense of belonging on social media habit formation: Empirical evidence from social networking and microblogging websites in China," International Journal of Information Management, Elsevier, vol. 43(C), pages 209-223.
    2. Gülüm Özer & İdil Işık & Jordi Escartín, 2024. "Is There Somebody Looking out for Me? A Qualitative Analysis of Bullying Experiences of Individuals Diagnosed with Bipolar Disorder," IJERPH, MDPI, vol. 21(2), pages 1-22, January.
    3. Hazem Ali & Ting Chen & Yunhong Hao, 2021. "Sustainable Manufacturing Practices, Competitive Capabilities, and Sustainable Performance: Moderating Role of Environmental Regulations," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    4. Claudio Vitari & Elisabetta Raguseo, 2016. "Big data value and financial performance: an empirical investigation [Digital data, dynamic capability and financial performance: an empirical investigation in the era of Big Data]," Post-Print halshs-01923271, HAL.
    5. Mario Silic & Andrea Back, 2016. "The Influence of Risk Factors in Decision-Making Process for Open Source Software Adoption," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(01), pages 151-185, January.
    6. Gupta, Prashant & Seetharaman, A. & Raj, John Rudolph, 2013. "The usage and adoption of cloud computing by small and medium businesses," International Journal of Information Management, Elsevier, vol. 33(5), pages 861-874.
    7. Asif Khan & Chih-Cheng Chen & Kwanrat Suanpong & Athapol Ruangkanjanases & Santhaya Kittikowit & Shih-Chih Chen, 2021. "The Impact of CSR on Sustainable Innovation Ambidexterity: The Mediating Role of Sustainable Supply Chain Management and Second-Order Social Capital," Sustainability, MDPI, vol. 13(21), pages 1-25, November.
    8. Teller, Christoph & Kotzab, Herbert & Grant, David B., 2012. "The relevance of shopper logistics for consumers of store-based retail formats," Journal of Retailing and Consumer Services, Elsevier, vol. 19(1), pages 59-66.
    9. Bulent Akkaya & Anna Bagieńska, 2022. "The Role of Agile Women Leadership in Achieving Team Effectiveness through Interpersonal Trust for Business Agility," Sustainability, MDPI, vol. 14(7), pages 1-16, March.
    10. Kawai, Norifumi & Chung, Chul, 2019. "Expatriate utilization, subsidiary knowledge creation and performance: The moderating role of subsidiary strategic context," Journal of World Business, Elsevier, vol. 54(1), pages 24-36.
    11. M Ashraf Al Haq & Norazlina Abd Wahab & Md. Mahmudul Alam, 2021. "Understanding The Impact Of Institutional Factors On Asnaf Sustainability: A Pls-Sem Approach," Journal of Islamic Monetary Economics and Finance, Bank Indonesia, vol. 7(4), pages 759-790, November.
    12. Zhen Lu & Jinyun Chen & Pengfei Yu & Matthew J. Atherton & Jun Gui & Vivek S. Tomar & Justin D. Middleton & Neil T. Sullivan & Sunil Singhal & Subin S. George & Ashley G. Woolfork & Aalim M. Weljie & , 2022. "Tumor factors stimulate lysosomal degradation of tumor antigens and undermine their cross-presentation in lung cancer," Nature Communications, Nature, vol. 13(1), pages 1-17, December.
    13. Riffat Ara Zannat Tama & Md Mahmudul Hoque & Ying Liu & Mohammad Jahangir Alam & Mark Yu, 2023. "An Application of Partial Least Squares Structural Equation Modeling (PLS-SEM) to Examining Farmers’ Behavioral Attitude and Intention towards Conservation Agriculture in Bangladesh," Agriculture, MDPI, vol. 13(2), pages 1-22, February.
    14. Osama Sohaib & Kyeong Kang & Mohammad Nurunnabi, 2018. "Gender-Based iTrust in E-Commerce: The Moderating Role of Cognitive Innovativeness," Sustainability, MDPI, vol. 11(1), pages 1-16, December.
    15. Zhang, Chu-Bing & Zhang, Zhuo-Ping & Chang, Ying & Li, Tian-Ge & Hou, Ru-Jing, 2022. "Effect of WeChat interaction on brand evaluation: A moderated mediation model of para-social interaction and affiliative tendency," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    16. Li, JiaYu & Du, Qian & Gao, Xuemei, 2020. "Adolescent aggression and violent video games: The role of moral disengagement and parental rearing patterns," Children and Youth Services Review, Elsevier, vol. 118(C).
    17. Der-Chiang Li & Ching-Yeh Tsai, 2020. "Antecedents of Employees’ Goal Orientation and the Effects of Goal Orientation on E-Learning Outcomes: The Roles of Intra-Organizational Environment," Sustainability, MDPI, vol. 12(11), pages 1-27, June.
    18. Mosteller, Jill & Donthu, Naveen & Eroglu, Sevgin, 2014. "The fluent online shopping experience," Journal of Business Research, Elsevier, vol. 67(11), pages 2486-2493.
    19. Paul, Michael & Hennig-Thurau, Thorsten & Groth, Markus, 2015. "Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers," Journal of Business Research, Elsevier, vol. 68(5), pages 1062-1073.
    20. Anis Ur Rehman & Mazhar Abbas & Faraz Ahmad Abbasi & Shoaib Khan, 2023. "How Tourist Experience Quality, Perceived Price Reasonableness and Regenerative Tourism Involvement Influence Tourist Satisfaction: A Study of Ha’il Region, Saudi Arabia," Sustainability, MDPI, vol. 15(2), pages 1-27, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:6:p:3207-:d:520661. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.