IDEAS home Printed from https://ideas.repec.org/a/gam/jadmsc/v2y2012i1p63-81d15944.html
   My bibliography  Save this article

Leadership and Knowledge Management in an E-Government Environment

Author

Listed:
  • Sherry D. Ryan

    (Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA)

  • Xiaoni Zhang

    (Department of Business Informatics, College of Informatics, Northern Kentucky University, Nunn Dr., Highland Heights, KY 41099, USA)

  • Victor R. Prybutok

    (Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA)

  • Jason H. Sharp

    (Department of Computer Information Systems, College of Business, Tarleton State University, Box T-0170, Stephenville, TX 76402, USA)

Abstract

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.

Suggested Citation

  • Sherry D. Ryan & Xiaoni Zhang & Victor R. Prybutok & Jason H. Sharp, 2012. "Leadership and Knowledge Management in an E-Government Environment," Administrative Sciences, MDPI, vol. 2(1), pages 1-19, February.
    • Handle: RePEc:gam:jadmsc:v:2:y:2012:i:1:p:63-81:d:15944
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-3387/2/1/63/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-3387/2/1/63/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Salomann, Harald & Dous, Malte & Kolbe, Lutz & Brenner, Walter, 2005. "Rejuvenating Customer Management:: How to Make Knowledge For, From and About Customers Work," European Management Journal, Elsevier, vol. 23(4), pages 392-403, August.
    2. Atreyi Kankanhalli & Bernard C.Y. Tan & Kwok‐Kee Wei, 2005. "Understanding seeking from electronic knowledge repositories: An empirical study," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 56(11), pages 1156-1166, September.
    3. Nielsen, Bo Bernhard, 2000. "Strategic Knowledge Management: A Research Agenda," Working Papers 2-2000, Copenhagen Business School, Department of International Economics and Management.
    4. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    5. Prybutok, Victor & Zhang, Xiaoni & Peak, Daniel, 2011. "Assessing the effectiveness of the Malcolm Baldrige National Quality Award model with municipal government," Socio-Economic Planning Sciences, Elsevier, vol. 45(3), pages 118-129, September.
    6. Ailsa Kolsaker, 2007. "Understanding e-government (G2C) in the knowledge society," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 6(2/3/4), pages 138-147.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Dr. Ali M. Al-Khouri, 2013. "e-Government in Arab Countries: A 6-Staged Roadmap to Develop the Public Sector," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 4(1), pages 80-107, February.
    2. Marta Pérez-Pérez & María Concepción López-Férnandez & María Obeso, 2019. "Knowledge, Renewal and Flexibility: Exploratory Research in Family Firms," Administrative Sciences, MDPI, vol. 9(4), pages 1-18, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hyeon Gyu Jeon & Kun Chang Lee, 2020. "Emotional Factors Affecting Knowledge Sharing Intentions in the Context of Competitive Knowledge Network," Sustainability, MDPI, vol. 12(4), pages 1-23, February.
    2. Pepple, Dennis & Makama, Christine & Okeke, John-Paul, 2022. "Knowledge management practices: A public sector perspective," Journal of Business Research, Elsevier, vol. 153(C), pages 509-516.
    3. Behzad Lak & Jalal Rezaeenour, 2017. "Effective Factors of Social Customer Knowledge Management (SCKM) in Organisations: Study of Electronic Service Providers in Iran," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-24, June.
    4. Cao, Xiongfei & Ali, Ahsan, 2018. "Enhancing team creative performance through social media and transactive memory system," International Journal of Information Management, Elsevier, vol. 39(C), pages 69-79.
    5. Lu, Jinfeng & Dimov, Dimo, 2023. "A system dynamics modelling of entrepreneurship and growth within firms," Journal of Business Venturing, Elsevier, vol. 38(3).
    6. Olunifesi Adekunle Suraj, 2016. "Managing Telecommunications for Development: An Analysis of Intellectual Capital in Nigerian Telecommunication Industry," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(01), pages 1-30, March.
    7. Soufiane Mezzourh & Walid A Nakara, 2009. "Governance and innovation : A Knowledge-based approach [La gouvernance de l'innovation : une approche par la connaissance]," Post-Print halshs-01955966, HAL.
    8. M. Max Evans & Ilja Frissen & Anthony K. P. Wensley, 2018. "Organisational Information and Knowledge Sharing: Uncovering Mediating Effects of Perceived Trustworthiness Using the PROCESS Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-29, March.
    9. Chris Kimble & José Braga Vasconcelos & Álvaro Rocha, 2016. "Competence management in knowledge intensive organizations using consensual knowledge and ontologies," Information Systems Frontiers, Springer, vol. 18(6), pages 1119-1130, December.
    10. Maurizio Zollo, 1998. "Strategies or Routines ? Knowledge Codification, Path-Dependence and the Evolution of Post-Acquisition Integration Practices in the U.S. Banking Industry," Center for Financial Institutions Working Papers 97-10, Wharton School Center for Financial Institutions, University of Pennsylvania.
    11. Duniesky Feitó Madrigal & Alejandro Mungaray Lagarda & Michelle Texis Flores, 2016. "Factors associated with learning management in Mexican micro-entrepreneurs," Estudios Gerenciales, Universidad Icesi, vol. 32(141), pages 381-386, December.
    12. David Vallat, 2015. "Une alternative au dualisme État-Marché : l’économie collaborative, questions pratiques et épistémologiques," Working Papers halshs-01249308, HAL.
    13. Gaviria-Marin, Magaly & Merigó, José M. & Baier-Fuentes, Hugo, 2019. "Knowledge management: A global examination based on bibliometric analysis," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 194-220.
    14. Christoph P. Kiefer & Pablo Del Río González & Javier Carrillo‐Hermosilla, 2019. "Drivers and barriers of eco‐innovation types for sustainable transitions: A quantitative perspective," Business Strategy and the Environment, Wiley Blackwell, vol. 28(1), pages 155-172, January.
    15. Ahammad, Mohammad Faisal & Tarba, Shlomo Yedidia & Liu, Yipeng & Glaister, Keith W., 2016. "Knowledge transfer and cross-border acquisition performance: The impact of cultural distance and employee retention," International Business Review, Elsevier, vol. 25(1), pages 66-75.
    16. Arkadiusz Kijek & Tomasz Kijek, 2019. "Knowledge Spillovers: An Evidence from The European Regions," JOItmC, MDPI, vol. 5(3), pages 1-15, September.
    17. Liuan Wang & Lu (Lucy) Yan & Tongxin Zhou & Xitong Guo & Gregory R. Heim, 2020. "Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study," Information Systems Research, INFORMS, vol. 31(2), pages 537-555, June.
    18. Anders Melander & Tomas Mullern & David Anderssson & Fredrik Elgh & Malin Löfving, 2022. "Bridging the Knowledge Gap in Collaborative Research—in Dialogues We Trust," Systemic Practice and Action Research, Springer, vol. 35(5), pages 655-677, October.
    19. Schilling, Melissa A. & Green, Elad, 2011. "Recombinant search and breakthrough idea generation: An analysis of high impact papers in the social sciences," Research Policy, Elsevier, vol. 40(10), pages 1321-1331.
    20. Carmelina Bevilacqua & Yapeng Ou & Pasquale Pizzimenti & Guglielmo Minervino, 2019. "New Public Institutional Forms and Social Innovation in Urban Governance: Insights from the “Mayor’s Office of New Urban Mechanics” (MONUM) in Boston," Sustainability, MDPI, vol. 12(1), pages 1-24, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jadmsc:v:2:y:2012:i:1:p:63-81:d:15944. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.