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Leadership and Knowledge Management in an E-Government Environment

Author

Listed:
  • Sherry D. Ryan

    () (Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA)

  • Xiaoni Zhang

    () (Department of Business Informatics, College of Informatics, Northern Kentucky University, Nunn Dr., Highland Heights, KY 41099, USA)

  • Victor R. Prybutok

    () (Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA)

  • Jason H. Sharp

    () (Department of Computer Information Systems, College of Business, Tarleton State University, Box T-0170, Stephenville, TX 76402, USA)

Abstract

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.

Suggested Citation

  • Sherry D. Ryan & Xiaoni Zhang & Victor R. Prybutok & Jason H. Sharp, 2012. "Leadership and Knowledge Management in an E-Government Environment," Administrative Sciences, MDPI, Open Access Journal, vol. 2(1), pages 1-19, February.
  • Handle: RePEc:gam:jadmsc:v:2:y:2012:i:1:p:63-81:d:15944
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    References listed on IDEAS

    as
    1. Nielsen, Bo Bernhard, 2000. "Strategic Knowledge Management: A Research Agenda," Working Papers 2-2000, Copenhagen Business School, Department of International Economics and Management.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA;

    JEL classification:

    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
    • L - Industrial Organization

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