IDEAS home Printed from https://ideas.repec.org/a/gam/jadmsc/v15y2025i4p147-d1636483.html
   My bibliography  Save this article

From Presence to Performance: Mapping the Digital Maturity of Romanian Municipalities

Author

Listed:
  • Catalin Vrabie

    (Faculty of Public Administration, National University of Political Studies and Public Administration, 012244 Bucharest, Romania)

Abstract

In recent years, technological advancements have significantly transformed the public sector, with many institutions embracing digital solutions to enhance service delivery. Romanian city halls are actively incorporating digitalization into their sustainable development strategies, aiming to improve service efficiency and accessibility. This study examines the adaptability of Romanian city halls in the face of technological changes. By evaluating the official web portals of all 103 municipalities in Romania using 23 indicators, the research provides a comprehensive analysis of the current state (mid 2024) of e-services delivered via the web portals of the respective municipality. Even though the study findings are indicating a certain degree of maturity in digitalization, with most municipalities offering online services such as property tax payments, public transportation information, and civil status documents, it also reveals significant disparities in the quality and availability of these services across the country, underscoring the need for more standardized digitalization efforts. This research contributes valuable insights for policymakers and public institutions aiming to enhance service delivery through digital means and highlights the crucial role of technology in public sector transformation. The conclusions emphasize the importance of the adaptability of public institutions to ensure continuity and efficiency in service delivery.

Suggested Citation

  • Catalin Vrabie, 2025. "From Presence to Performance: Mapping the Digital Maturity of Romanian Municipalities," Administrative Sciences, MDPI, vol. 15(4), pages 1-23, April.
    • Handle: RePEc:gam:jadmsc:v:15:y:2025:i:4:p:147-:d:1636483
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-3387/15/4/147/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-3387/15/4/147/
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jadmsc:v:15:y:2025:i:4:p:147-:d:1636483. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.