IDEAS home Printed from
   My bibliography  Save this article

Knowledge Management Enabler Factors and Firm Performance: An Empirical Research of the Greek Medium and Large Firms


  • Nikolaos Theriou
  • Dimitrios Maditinos
  • Georgios Theriou


Knowledge has become one of the most important driving forces for business success. Knowledge management helps organizations to find, select, organise, distribute, and transfer vital information. Through a successful knowledge management (KM) organizations improve their effectiveness and gain competitive advantage. The development of KM has led to the need of identifying its critical success factors. This study identifies and discusses the critical success factors or enablers that determine the KM effectiveness within organizations, which in turn influence the total performance of the firm. Based on existing frameworks and models, this study outlines the five most important factors that are believed to be critical for an effective KM implementation. This paper also investigates the effect of knowledge management effectiveness on firm performance. The proposed research model is tested via an online survey sent to 280 medium and large sized enterprises, randomly selected, all over Greece; from those only 109 answered the questionnaire correctly. The results of the study will help organizations to understand the impact that different enablers have on the KM successful implementation and how the effectiveness of KM affect firm performance.

Suggested Citation

  • Nikolaos Theriou & Dimitrios Maditinos & Georgios Theriou, 2011. "Knowledge Management Enabler Factors and Firm Performance: An Empirical Research of the Greek Medium and Large Firms," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 97-134.
  • Handle: RePEc:ers:journl:v:xiv:y:2011:i:2:p:97-134

    Download full text from publisher

    File URL:
    Download Restriction: no

    References listed on IDEAS

    1. Tsai, Ming-Tien & Li, Yong-Hui, 2007. "Knowledge creation process in new venture strategy and performance," Journal of Business Research, Elsevier, vol. 60(4), pages 371-381, April.
    2. George M. Marakas & Joyce J. Elam, 1997. "Creativity Enhancement in Problem Solving: Through Software or Process?," Management Science, INFORMS, vol. 43(8), pages 1136-1146, August.
    3. Elie Ofek & Miklos Sarvary, 2001. "Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management," Management Science, INFORMS, vol. 47(11), pages 1441-1456, November.
    4. Petrash, Gordon, 1996. "Dow's journey to a knowledge value management culture," European Management Journal, Elsevier, vol. 14(4), pages 365-373, August.
    5. Ikujiro Nonaka & Ryoko Toyama, 2005. "The theory of the knowledge-creating firm: subjectivity, objectivity and synthesis," Industrial and Corporate Change, Oxford University Press, vol. 14(3), pages 419-436, June.
    Full references (including those not matched with items on IDEAS)


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. repec:ers:journl:v:xvi:y:2013:i:sisme:p:57-70 is not listed on IDEAS
    2. Karel Havlíček & Eleftherios Thalassinos & Liliana Berezkinova, 2013. "Innovation Management and Controlling in SMEs," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 57-70.

    More about this item


    Knowledge Management Enabler Factors; Knowledge Management Effectiveness; Firm Performance; Competitive Advantage;

    JEL classification:

    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xiv:y:2011:i:2:p:97-134. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Marios Agiomavritis). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.