IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxivy2011i2p97-134.html

Knowledge Management Enabler Factors and Firm Performance: An Empirical Research of the Greek Medium and Large Firms

Author

Listed:
  • Nikolaos Theriou
  • Dimitrios Maditinos
  • Georgios Theriou

Abstract

Knowledge has become one of the most important driving forces for business success. Knowledge management helps organizations to find, select, organise, distribute, and transfer vital information. Through a successful knowledge management (KM) organizations improve their effectiveness and gain competitive advantage. The development of KM has led to the need of identifying its critical success factors. This study identifies and discusses the critical success factors or enablers that determine the KM effectiveness within organizations, which in turn influence the total performance of the firm. Based on existing frameworks and models, this study outlines the five most important factors that are believed to be critical for an effective KM implementation. This paper also investigates the effect of knowledge management effectiveness on firm performance. The proposed research model is tested via an online survey sent to 280 medium and large sized enterprises, randomly selected, all over Greece; from those only 109 answered the questionnaire correctly. The results of the study will help organizations to understand the impact that different enablers have on the KM successful implementation and how the effectiveness of KM affect firm performance.

Suggested Citation

  • Nikolaos Theriou & Dimitrios Maditinos & Georgios Theriou, 2011. "Knowledge Management Enabler Factors and Firm Performance: An Empirical Research of the Greek Medium and Large Firms," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 97-134.
    • Handle: RePEc:ers:journl:v:xiv:y:2011:i:2:p:97-134
    as

    Download full text from publisher

    File URL: http://www.ersj.eu/repec/ers/papers/11_2_p6.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ikujiro Nonaka & Ryoko Toyama, 2005. "The theory of the knowledge-creating firm: subjectivity, objectivity and synthesis," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 14(3), pages 419-436, June.
    2. Tsai, Ming-Tien & Li, Yong-Hui, 2007. "Knowledge creation process in new venture strategy and performance," Journal of Business Research, Elsevier, vol. 60(4), pages 371-381, April.
    3. George M. Marakas & Joyce J. Elam, 1997. "Creativity Enhancement in Problem Solving: Through Software or Process?," Management Science, INFORMS, vol. 43(8), pages 1136-1146, August.
    4. Petrash, Gordon, 1996. "Dow's journey to a knowledge value management culture," European Management Journal, Elsevier, vol. 14(4), pages 365-373, August.
    5. Elie Ofek & Miklos Sarvary, 2001. "Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management," Management Science, INFORMS, vol. 47(11), pages 1441-1456, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Karel HavlÃ­Ä ek & Eleftherios Thalassinos & Liliana Berezkinova, 2013. "Innovation Management and Controlling in SMEs," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 57-70.
    2. Yolande E. Chan & James S. Denford & Junjun Jane Wang, 2019. "The Co-Evolution of IT, Knowledge, and Agility in Micro and Small Enterprises," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 1-34, September.
    3. Robert Balcerzyk, 2020. "Knowledge Management in Small and Medium-Sized Enterprises," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 529-544.
    4. Farah Hanna Saleem Zawaideh & Mohammad Issa Al-Zoubi & Shadi Habis Abualoush & Raed Kareem Kanaan & Ra’ed Masa’deh, 2018. "The Impact of Knowledge Documentation Process as an Intermediary Variable among Knowledge Acquisition Process, Organizational Culture and Human Capital," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 151-151, November.
    5. repec:ers:journl:v:xvi:y:2013:i:sisme:p:57-70 is not listed on IDEAS
    6. Odia, J.O., 2019. "Strategic Management Accounting Techniques Usage, Strategic Choices, and Performance of Financial Institutions in Nigeria," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 9(2), pages 94-109, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chitsaz, Ehsan & Liang, Dapeng & Khoshsoroor, Somayeh, 2017. "The impact of resource configuration on Iranian technology venture performance," Technological Forecasting and Social Change, Elsevier, vol. 122(C), pages 186-195.
    2. Arslan Ayub & Muhammad Salman Aslam & Hanan Iftekhar & Adeel Razzaq & Sabiha Hafeez, 2013. "Compete or Leapfrog: Creating Blue Ocean through Entrepreneurial Orientation," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 9(5), pages 211-221, October.
    3. Alma Spaho, 2011. "Determinants of Information Sharing in Supply Chain among Manufacturing and Trading companies in Albania: A Discriminant Analysis," EuroEconomica, Danubius University of Galati, issue 29, pages 75-85, August.
    4. repec:isv:jouijm:v:3:y:2014:i:1:p:3-22 is not listed on IDEAS
    5. Niamh Brennan & Brenda Connell, 2000. "Intellectual capital : current issues and policy implications," Open Access publications 10197/2916, Research Repository, University College Dublin.
    6. Barbara S. Lawrence, 2006. "Organizational Reference Groups: A Missing Perspective on Social Context," Organization Science, INFORMS, vol. 17(1), pages 80-100, February.
    7. Umale Okoh & Philip Jehu & Abubakar Abubakar, "undated". "Explicit knowledge and tax revenue performance: The role of externalization process," Review of Socio - Economic Perspectives 202214, Reviewsep.
    8. Sreedhar Madhavaram & Andrew C. Gross & Radha Appan, 2014. "Knowledge needs of firms: the know-x framework for marketing strategy," AMS Review, Springer;Academy of Marketing Science, vol. 4(3), pages 63-77, December.
    9. Xiaofang Wang & Yaoyao Yang & Jun Zhuang, 2023. "Pricing Decisions with Social Interactions: A Game-Theoretic Model," Decision Analysis, INFORMS, vol. 20(1), pages 40-54, March.
    10. Hakmaoui, Abdelati & Oubrich, Mourad & Calof, Jonathan & El Ghazi, Hamid, 2022. "Towards an anticipatory system incorporating corporate foresight and competitive intelligence in creating knowledge: a longitudinal Moroccan bank case study," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    11. Arnett, Dennis B. & Wittmann, C. Michael, 2014. "Improving marketing success: The role of tacit knowledge exchange between sales and marketing," Journal of Business Research, Elsevier, vol. 67(3), pages 324-331.
    12. Ahmed Abdullah Danook & Muthanna Saad Yassin & Omar Falah Hasan al.obaidy & Ferman jarad Almejdhab, 2024. "The Absorptive Capacity of Knowledge as an Approach for Building Strategic Reliability in the Sponge Organizations/Small Organizations in Kirkuk Governorate as a Model," Corporate Reputation Review, Palgrave Macmillan, vol. 27(1), pages 33-51, February.
    13. Yang, Jie, 2010. "The knowledge management strategy and its effect on firm performance: A contingency analysis," International Journal of Production Economics, Elsevier, vol. 125(2), pages 215-223, June.
    14. Nonaka, Ikujiro & Kodama, Mitsuru & Hirose, Ayano & Kohlbacher, Florian, 2014. "Dynamic fractal organizations for promoting knowledge-based transformation – A new paradigm for organizational theory," European Management Journal, Elsevier, vol. 32(1), pages 137-146.
    15. Nancy Ettlinger, 2009. "Surmounting City Silences: Knowledge Creation and the Design of Urban Democracy in the Everyday Economy," International Journal of Urban and Regional Research, Wiley Blackwell, vol. 33(1), pages 217-230, March.
    16. Kaifu Zhang & Miklos Sarvary, 2015. "Differentiation with User-Generated Content," Management Science, INFORMS, vol. 61(4), pages 898-914, April.
    17. Alexandra Durcikova & Kelly J. Fadel & Brian S. Butler & Dennis F. Galletta, 2011. "Research Note ---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access," Information Systems Research, INFORMS, vol. 22(4), pages 855-866, December.
    18. Esthela Galván-Vela & Eduardo Arango Herrera & Deisy Milena Sorzano Rodríguez & Rafael Ravina-Ripoll, 2021. "State-of-the-Art Analysis of Intrapreneurship: A Review of the Theoretical Construct and Its Bibliometrics," JRFM, MDPI, vol. 14(4), pages 1-16, April.
    19. Nayak, Bishwajit & Bhattacharyya, Som Sekhar & Krishnamoorthy, Bala, 2022. "Exploring the black box of competitive advantage – An integrated bibliometric and chronological literature review approach," Journal of Business Research, Elsevier, vol. 139(C), pages 964-982.
    20. Lee, Seung-Hyun & Makhija, Mona & Paik, Yongsun, 2008. "The value of real options investments under abnormal uncertainty: The case of the Korean economic crisis," Journal of World Business, Elsevier, vol. 43(1), pages 16-34, January.
    21. Steven A. Stewart, 2018. "Expert and entrepreneur: the unique research domain of professional service entrepreneurs," International Entrepreneurship and Management Journal, Springer, vol. 14(3), pages 615-626, September.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    JEL classification:

    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xiv:y:2011:i:2:p:97-134. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.