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Dow's journey to a knowledge value management culture

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  • Petrash, Gordon

Abstract

Intellectual Capital/Knowledge Management is not the next silver bullet or fad that we should rally around. We need to ask is knowledge management important for the sake of 'what does it have to produce?' It is the creation of value for customers, share holders and employees. The Dow Chemical Company has spent the last four years developing a vision, functional systems, and tools, for the 'value management' of its Intellectual Assets (IA). During this effort, it has developed some competencies in the area of 'measuring and valuing' IA, and in developing systems that support the leveraging of IA for maximum value. In this article, Dow shares its experiences gained and reveals some of the lessons learned from this highly successful endeavor. The article also gives a glimpse of Dow's future direction in the area of Intellectual Capital Management.

Suggested Citation

  • Petrash, Gordon, 1996. "Dow's journey to a knowledge value management culture," European Management Journal, Elsevier, vol. 14(4), pages 365-373, August.
    • Handle: RePEc:eee:eurman:v:14:y:1996:i:4:p:365-373
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    Cited by:

    1. Salah Ahmed Mohamed Almoslehy & Mohammed Saad Alkahtani, 2021. "Key Approaches, Risks, and Product Performance in Managing the Development Process of Complex Products Sustainably," Sustainability, MDPI, vol. 13(9), pages 1-24, April.
    2. Christoph Voegeli, 2019. "Understanding the Current State and Future Directions of Hotel Sector Knowledge Management: A Literature Review," Business and Economic Research, Macrothink Institute, vol. 9(2), pages 118-145, June.
    3. Nikolaos Theriou & Dimitrios Maditinos & Georgios Theriou, 2011. "Knowledge Management Enabler Factors and Firm Performance: An Empirical Research of the Greek Medium and Large Firms," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 97-134.
    4. Przemysław Dominiak & Jacek Mercik & Agata Szymańska, 2013. "Comparative analysis of methods of measuring a company's intellectual capital," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 23(1), pages 17-28.
    5. Niamh Brennan & Brenda Connell, 2000. "Intellectual capital : current issues and policy implications," Open Access publications 10197/2916, Research Repository, University College Dublin.
    6. repec:bcp:journl:v:6:y:2022:i:10:p:534-542 is not listed on IDEAS
    7. Marie-Annick Montalan & Béatrice Vincent, 2010. "Proposition d'un modèle d'évaluation du capital immatériel pour les organisations transversales à l'hôpital : le cas des Equipes Mobiles de Gériatrie (EMG)," Post-Print hal-00476676, HAL.
    8. Khled Saad Mansur Abubakr & Wagdi Kalifa, 2025. "The Impact of Sustainability Knowledge Sharing on Service Innovation in Libyan Banks: The Mediating Role of Intellectual Capital and Organizational Learning," Sustainability, MDPI, vol. 17(8), pages 1-16, April.
    9. Prusak Rafał, 2014. "Influence of selected strategic variables on the development of the intellectual capital of an enterprise," Management, Sciendo, vol. 18(1), pages 1-14, May.
    10. Alexandra Catalina NEDELCU & Cristian Silviu BANACU & Corina FRASINEANU, 2014. "The Impact Of Intellectual Capital On Automotive Firm’S Performance €“ Case Study," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(1), pages 703-717, November.
    11. Sydler, Renato & Haefliger, Stefan & Pruksa, Robert, 2014. "Measuring intellectual capital with financial figures: Can we predict firm profitability?," European Management Journal, Elsevier, vol. 32(2), pages 244-259.
    12. Troise, Ciro & Matricano, Diego & Sorrentino, Mario & Candelo, Elena, 2022. "Investigating investment decisions in equity crowdfunding: The role of projects' intellectual capital," European Management Journal, Elsevier, vol. 40(3), pages 406-418.
    13. Gong, Cheng & Ribiere, Vincent, 2025. "Organizational agility unleashed: Tapping intellectual capital for digital transformation effectiveness," Technovation, Elsevier, vol. 147(C).
    14. Ulf Johanson & Maria Mårtensson & Matti Skoog, 2001. "Measuring to understand intangible performance drivers," European Accounting Review, Taylor & Francis Journals, vol. 10(3), pages 407-437.
    15. Mickaël Gardoni & Aurélie Dudézert, 2005. "Valuing Knowledge Management impact on engineering design activities," Post-Print halshs-00010005, HAL.
    16. Wen-Bao Lin, 2013. "Research on knowledge sharing and interpersonal relationships: empirical study of family firms and non-family firms," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 151-166, January.
    17. Alexandra Cãƒtãƒlina Nedelcu, 2012. "Using The Hidden Value Of Intellectual Capital As A Management Tool," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 6(1), pages 577-584, November.
    18. Niamh Brennan, 2001. "Reporting intellectual capital in annual reports: evidence from Ireland," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 14(4), pages 423-436, October.

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