IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v199y2025ics0965856425002101.html
   My bibliography  Save this article

Customers in action: Involving crowdshippers in e-grocery deliveries

Author

Listed:
  • de Oliveira Leite Nascimento, Carla
  • Pira, Michela Le
  • Fazio, Martina
  • Marcucci, Edoardo
  • Gatta, Valerio
  • Pluchino, Alessandro

Abstract

Improving last-mile deliveries in cities is fundamental to reconciling economic growth with sustainability, especially considering e-groceries’ role. This paper explores grocery system configurations, accounting for service efficiency and crowdshippers’ accessibility, by jointly considering customers’ channel choices, customers’ willingness to act as crowdshippers, alternative delivery options, and comparing a no-detour case and a with-detour alternative. The paper proposes an integrated and coordinated modelling approach to explore alternative e-grocery scenarios, including crowdshipping as a possible alternative delivery option. The key Performance Indicators the paper uses are kilometres driven, shopping time, channel choices, and the number of crowdshippers/receivers. Results indicate that crowdshipping can significantly reduce delivery vehicle Kms driven while improving delivery efficiency and accessibility, and this is greatest when customers take detours. The practical implementation of the solution suggests encouraging participation, ensuring reliability, promoting sustainable practices, and supporting policy integration.

Suggested Citation

  • de Oliveira Leite Nascimento, Carla & Pira, Michela Le & Fazio, Martina & Marcucci, Edoardo & Gatta, Valerio & Pluchino, Alessandro, 2025. "Customers in action: Involving crowdshippers in e-grocery deliveries," Transportation Research Part A: Policy and Practice, Elsevier, vol. 199(C).
    • Handle: RePEc:eee:transa:v:199:y:2025:i:c:s0965856425002101
    DOI: 10.1016/j.tra.2025.104582
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856425002101
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2025.104582?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:199:y:2025:i:c:s0965856425002101. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.