Voices from Northern Canada: Integrating stakeholder expectations in telecommunications policy for rural, remote and Northern regions

In Canada, residents of rural, remote and Northern communities generally pay more for slower, less reliable, and more expensive telecommunications services compared to southern and urban residents. This situation is particularly concentrated in small-population, rural Indigenous communities located in the Northern territories. Over the last several decades, many public policy initiatives have attempted to develop telecommunications services, including high-speed broadband, in these underserved areas. However, Northern input into these initiatives and their outcomes has been limited — despite increasing evidence of the benefits of place-based planning, monitoring and evaluation processes. In this context we examine a recent public consultation about telecommunication services in these regions, focusing on expectations submitted by individual Northerners and by intermediary organizations representing their interests. Our analysis reveals distinct but complementary functions expressed by these different kinds of intervenors, which we suggest policymakers could take into consideration when planning consultations involving rural and remote regions.