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If you care, I care: Perceived social support and public engagement via SNSs during crises

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  • Shah, Zakir
  • Chu, Jianxun
  • Feng, Bo
  • Qaisar, Sara
  • Ghani, Usman
  • Hassan, Zameer

Abstract

Social networking sites (SNSs) have become sources for seeking and sharing crisis information, especially during crisis to promote public engagement. However, SNSs users experience many challenges while participating with the intent to make public engagement during crisis. A quantitative study was conducted with the proposed perceived social support-public engagement (PSS-PE) model incorporating perceived social support, perceived benefits, and perceived risks, as well as intentions of seeking and intentions of sharing behaviors with the support of valid instruments. With the total of 505 respondents in Pakistan, this study concluded that perceived social support is positive significantly associated with perceived benefits but not with perceived risks during crises, while public engagement is predicted by the intentions of individuals for seeking and sharing crisis information on SNSs. The implications highlight the immediate need of the institutional attention toward appreciating public openness and to encourage public engagement during crises.

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  • Shah, Zakir & Chu, Jianxun & Feng, Bo & Qaisar, Sara & Ghani, Usman & Hassan, Zameer, 2019. "If you care, I care: Perceived social support and public engagement via SNSs during crises," Technology in Society, Elsevier, vol. 59(C).
    • Handle: RePEc:eee:teinso:v:59:y:2019:i:c:s0160791x19301630
    DOI: 10.1016/j.techsoc.2019.101195
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    2. Shah, Zakir & Ghani, Usman & Asmi, Fahad & Wei, Lu & Qaisar, Sara, 2021. "Exposure to terrorism-related information on SNSs and life dissatisfaction: The mediating role of depression and moderation effect of social support," Technology in Society, Elsevier, vol. 64(C).
    3. Shui-Lien Chen & Hsiang-Ting Hsu & Richard Chinomona, 2023. "How Tourists’ Perceived Risk Affects Behavioral Intention through Crisis Communication in the Post-COVID-19 Era," Mathematics, MDPI, vol. 11(4), pages 1-18, February.
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    5. Han Lv & Xueyan Cao & Shiqi Chen & Liqun Liu, 2022. "Public and Private Information Sharing under “New Normal” of COVID-19: Understanding the Roles of Habit and Outcome Expectation," IJERPH, MDPI, vol. 19(9), pages 1-26, May.

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