Beyond metrics? Utilizing ‘soft intelligence’ for healthcare quality and safety
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References listed on IDEAS
- Haridimos Tsoukas, 2001. "What is Organizational Knowledge?," Journal of Management Studies, Wiley Blackwell, vol. 38(7), pages 973-993, November.
- Ulrike Schultze & Charles Stabell, 2004. "Knowing What You Don't Know? Discourses and Contradictions in Knowledge Management Research," Journal of Management Studies, Wiley Blackwell, vol. 41(4), pages 549-573, June.
- Waring, Justin J., 2009. "Constructing and re-constructing narratives of patient safety," Social Science & Medicine, Elsevier, vol. 69(12), pages 1722-1731, December.
- Mats Alvesson & André Spicer, 2012. "A Stupidity-Based Theory of Organizations," Journal of Management Studies, Wiley Blackwell, vol. 49(7), pages 1194-1220, November.
- Goddard, Maria & Mannion, Russell & Smith, Peter C., 1999. "Assessing the performance of NHS Hospital Trusts: the role of `hard' and `soft' information," Health Policy, Elsevier, vol. 48(2), pages 119-134, August.
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- Sheard, Laura & Marsh, Claire & O'Hara, Jane & Armitage, Gerry & Wright, John & Lawton, Rebecca, 2017. "The Patient Feedback Response Framework – Understanding why UK hospital staff find it difficult to make improvements based on patient feedback: A qualitative study," Social Science & Medicine, Elsevier, vol. 178(C), pages 19-27.
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KeywordsPatient safety; Healthcare quality metrics; Knowledge management; England;
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