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Assessing the performance of NHS Hospital Trusts: the role of `hard' and `soft' information

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  • Goddard, Maria
  • Mannion, Russell
  • Smith, Peter C.

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  • Goddard, Maria & Mannion, Russell & Smith, Peter C., 1999. "Assessing the performance of NHS Hospital Trusts: the role of `hard' and `soft' information," Health Policy, Elsevier, vol. 48(2), pages 119-134, August.
    • Handle: RePEc:eee:hepoli:v:48:y:1999:i:2:p:119-134
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    References listed on IDEAS

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    1. Swedberg, R, 1992. "Schumpeter's Early Work," Journal of Evolutionary Economics, Springer, vol. 2(1), pages 65-82, March.
    2. Graeme S. Pauley & Richard J. Ormerod, 1998. "The Evolution of a Performance Measurement Project at RTZ," Interfaces, INFORMS, vol. 28(4), pages 94-118, August.
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    Cited by:

    1. Claudiu CICEA, 2011. "Consideration Regarding Cost’S Evaluation In Healthcare Area," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 1(1), pages 37-48, December.
    2. Magdalena Kludacz-Alessandri, 2016. "Non-financial dimensions of measurement and assessment in the performance model for hospitals," Managerial Economics, AGH University of Science and Technology, Faculty of Management, vol. 17(1), pages 93-121.
    3. Martin, Graham P. & McKee, Lorna & Dixon-Woods, Mary, 2015. "Beyond metrics? Utilizing ‘soft intelligence’ for healthcare quality and safety," Social Science & Medicine, Elsevier, vol. 142(C), pages 19-26.
    4. Devaney, John & Spratt, Trevor, 2009. "Child abuse as a complex and wicked problem: Reflecting on policy developments in the United Kingdom in working with children and families with multiple problems," Children and Youth Services Review, Elsevier, vol. 31(6), pages 635-641, June.
    5. Gale, Nicola & Dowswell, George & Greenfield, Sheila & Marshall, Tom, 2017. "Street-level diplomacy? Communicative and adaptive work at the front line of implementing public health policies in primary care," Social Science & Medicine, Elsevier, vol. 177(C), pages 9-18.
    6. Allen, Pauline & Croxson, Bronwyn & Roberts, Jennifer A. & Archibald, Kate & Crawshaw, Shirley & Taylor, Lynda, 2002. "The use of contracts in the management of infectious disease related risk in the NHS internal market," Health Policy, Elsevier, vol. 59(3), pages 257-281, March.
    7. Exworthy, Mark & Frosini, Francesca, 2008. "Room for manoeuvre?: Explaining local autonomy in the English National Health Service," Health Policy, Elsevier, vol. 86(2-3), pages 204-212, May.
    8. Antonio Nicita, 2004. "Il pendolo delle riforme nei sistemi sanitari europei," Working Papers CERM 05-2004, Competitività, Regole, Mercati (CERM).

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