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Evaluating and Managing Brand Repurchase Across Multiple Geographic Retail Markets

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  • Echambadi, Raj
  • Jindal, Rupinder P.
  • Blair, Edward A.

Abstract

Many companies manage their business on a geographic basis and evaluate marketing metrics and managers correspondingly. Here, using a multi-level dataset from the U.S. retail gasoline industry, we demonstrate inherent differences in the levels of brand repurchase across territories. Furthermore, we show that the effects of factors that may improve repurchase—customer satisfaction and customers’ relational investments—are moderated by market share at the territorial level. Relational investments have relatively more effect on repurchase in territories where a brand's market share is higher, while customer satisfaction has relatively more effect in territories where a brand's market share is lower. These findings imply that one size does not fit all for either evaluating or managing brand performance at a territorial level.

Suggested Citation

  • Echambadi, Raj & Jindal, Rupinder P. & Blair, Edward A., 2013. "Evaluating and Managing Brand Repurchase Across Multiple Geographic Retail Markets," Journal of Retailing, Elsevier, vol. 89(4), pages 409-422.
    • Handle: RePEc:eee:jouret:v:89:y:2013:i:4:p:409-422
    DOI: 10.1016/j.jretai.2013.05.005
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    References listed on IDEAS

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    Cited by:

    1. Ganesh Pillai, Rajani & Bindroo, Vishal, 2020. "Supplier cluster characteristics and innovation outcomes," Journal of Business Research, Elsevier, vol. 112(C), pages 576-583.
    2. Vishal Bindroo & Xin He & Raj Echambadi, 2016. "Satisfaction—Repurchase Intentions Relationship: Exploring the Contingent Roles of Consideration Set Size and Price Consciousness," Customer Needs and Solutions, Springer;Institute for Sustainable Innovation and Growth (iSIG), vol. 3(3), pages 115-125, December.

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