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Diversity's harvest: Interactions of diversity sources and communication technology on creative group performance

Listed author(s):
  • Giambatista, Robert C.
  • Bhappu, Anita D.
Registered author(s):

    Our research is based on arguments that three different diversity sources in groups - agreeableness, openness, and ethnicity - might simultaneously possess separation properties that result in social categorization and variety properties that provide non-redundant and value-adding information resources. To help understand how these diversity sources interact with the additive and reductive features of communication technology to impact group creativity, we designed two studies involving computer mediation, nominal group technique, and face-to-face (control) communication. Our findings suggest that agreeableness, openness, and ethic diversity possess both negative separation and positive variety properties. Whereas the separation properties of all three diversity sources, as well as the variety properties of openness diversity, are evident in newly-formed groups, the variety properties of agreeableness and ethnic diversity are only manifest in mature groups. Finally, the additive and reductive features of communication technology interact with all three diversity sources to impact creative group performance in different ways.

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    Article provided by Elsevier in its journal Organizational Behavior and Human Decision Processes.

    Volume (Year): 111 (2010)
    Issue (Month): 2 (March)
    Pages: 116-126

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    Handle: RePEc:eee:jobhdp:v:111:y:2010:i:2:p:116-126
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    1. Zellmer-Bruhn, Mary E. & Maloney, Mary M. & Bhappu, Anita D. & Salvador, Rommel (Bombie), 2008. "When and how do differences matter? An exploration of perceived similarity in teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 107(1), pages 41-59, September.
    2. Bhappu, Anita D. & Griffith, Terri L. & Northcraft, Gregory B., 1997. "Media Effects and Communication Bias in Diverse Groups," Organizational Behavior and Human Decision Processes, Elsevier, vol. 70(3), pages 199-205, June.
    3. Anne S. Miner & Pamela R. Haunschild & Andreas Schwab, 2003. "Experience and convergence: curiosities and speculation," Industrial and Corporate Change, Oxford University Press, vol. 12(4), pages 789-813, August.
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