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Forgetting the anxiety: Gamblers' reactions to outcome uncertainty

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  • Cowley, Elizabeth

Abstract

Uncertainty about whether an episode will end positively or negatively elicits anticipatory emotions such as excitement and anxiety. The within-experience existence of anticipatory emotions can impact the evaluations of the event. Given that gamblers choose to play games with uncertain outcomes, it is reasonable to assume that they feel anticipatory emotions that will positively impact their evaluation of the experience. However, the results here paint a different picture. Study 1 reveals that the uncertainty about whether an event will be positive or negative (outcome valence uncertainty) elicits within-experience emotions which significantly impacted the evaluation of the experience amongst gamblers. In Study 2 gamblers did not accurately forecast within-experience anticipatory emotions. Although Study 1 shows that less outcome valence uncertainty was preferable, gamblers in Study 2 predicted that more uncertainty would bring more enjoyment. Study 3 provides evidence that within-experience emotions are not explicitly remembered by gamblers which is offered as an explanation for the inaccuracy in forecasting. The results provide insight into why regular gamblers continue to gamble.

Suggested Citation

  • Cowley, Elizabeth, 2013. "Forgetting the anxiety: Gamblers' reactions to outcome uncertainty," Journal of Business Research, Elsevier, vol. 66(9), pages 1591-1597.
  • Handle: RePEc:eee:jbrese:v:66:y:2013:i:9:p:1591-1597
    DOI: 10.1016/j.jbusres.2012.12.002
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    References listed on IDEAS

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    1. Jolley, Bill & Mizerski, Richard & Olaru, Doina, 2006. "How habit and satisfaction affects player retention for online gambling," Journal of Business Research, Elsevier, vol. 59(6), pages 770-777, June.
    2. Daniel Ellsberg, 1961. "Risk, Ambiguity, and the Savage Axioms," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 75(4), pages 643-669.
    3. George Loewenstein, 2000. "Emotions in Economic Theory and Economic Behavior," American Economic Review, American Economic Association, vol. 90(2), pages 426-432, May.
    4. Natalia Karelaia & Robin Hogarth, 2008. "When "hope springs eternal": The role of chance in risk taking," Economics Working Papers 1131, Department of Economics and Business, Universitat Pompeu Fabra, revised Jun 2009.
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    1. Anuja Hariharan & Marc Thomas Philipp Adam & Timm Teubner & Christof Weinhardt, 2016. "Think, feel, bid: the impact of environmental conditions on the role of bidders’ cognitive and affective processes in auction bidding," Electronic Markets, Springer;IIM University of St. Gallen, vol. 26(4), pages 339-355, November.

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