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Trust me if you can – Do trust propensities in granting working-from-home arrangements change during times of exogenous shocks?

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  • Jentjens, Sabine
  • Cherbib, Jihène

Abstract

The COVID-19 crisis highlighted the effectiveness of working-from-home (WFH) arrangements but also raised questions about their slow implementation before the lockdowns and whether adoption has since accelerated. To examine the dynamics of trust in granting WFH before, during, and after the pandemic, we conducted a multi-case study and 63 in-depth interviews with French managers and their subordinates. Our research shows that the democratization of WFH cannot be attributed to a single factor. We propose that an increase in trust towards WFH depends on the intertwining of multiple factors: (1) pre-pandemic level of trust in WFH, (2) sophistication of organizations’ IT infrastructure, and (3) organizations’ type of resilience. We contribute to WFH research by proposing a conceptual model that provides a holistic understanding of how trust interacts with WFH on different levels and how the interplay of trust propensity, resilience strategies, and the use of digital tools fosters broader WFH implementation.

Suggested Citation

  • Jentjens, Sabine & Cherbib, Jihène, 2023. "Trust me if you can – Do trust propensities in granting working-from-home arrangements change during times of exogenous shocks?," Journal of Business Research, Elsevier, vol. 161(C).
    • Handle: RePEc:eee:jbrese:v:161:y:2023:i:c:s0148296323002023
    DOI: 10.1016/j.jbusres.2023.113844
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