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The role of travel patterns in airport duty-free shopping satisfaction: A case study from an Australian regional airport

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  • Martín, Juan Carlos
  • Martín-Domingo, Luis
  • Lohmann, Gui
  • Spasojevic, Bojana

Abstract

Shopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly relevant for airport operators and remains largely unexplored in the academic literature. This paper contributes to the strand of the literature analysing the satisfaction of duty-free shoppers through a six-item construct that was modelled using a hybrid fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method. A questionnaire was administered at the international terminal of a regional airport in Australia. The results show that the differences in terms of place of residence and passengers' destination route are factors influencing the level of shoppers' satisfaction. Residents in Australia and passengers travelling short-haul are more satisfied than non-residents of Australia and those travelling long-haul. With respect to each attribute, the satisfaction elasticities show that shoppers are more elastic in terms of the variety of items available in the shops and the choice of international brands; and satisfaction is less elastic with respect to the ease with which specific items can be found, as well as the ‘look and feel’ of the shops.

Suggested Citation

  • Martín, Juan Carlos & Martín-Domingo, Luis & Lohmann, Gui & Spasojevic, Bojana, 2019. "The role of travel patterns in airport duty-free shopping satisfaction: A case study from an Australian regional airport," Journal of Air Transport Management, Elsevier, vol. 80(C), pages 1-1.
  • Handle: RePEc:eee:jaitra:v:80:y:2019:i:c:5
    DOI: 10.1016/j.jairtraman.2019.101691
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    References listed on IDEAS

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    Cited by:

    1. Wu, Cheng-Lung & Ma, Ngai Ki, 2022. "The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    2. Lee, Jung Ick & Ren, Tianbao & Park, Jungkun, 2021. "Investigating travelers’ multi-impulse buying behavior in airport duty-free shopping for Chinese traveler: Intrinsic and extrinsic motivations," Journal of Air Transport Management, Elsevier, vol. 92(C).
    3. Martin, Juan Carlos & Román, Concepción & Moreira, Pedro & Moreno, Roberto & Oyarce, Fernando, 2021. "Does the access transport mode affect visitors' satisfaction in a World Heritage City? The case of Valparaiso, Chile," Journal of Transport Geography, Elsevier, vol. 91(C).
    4. Miroslav D. Vujičić & James Kennell & Alastair Morrison & Viachaslau Filimonau & Ivana Štajner Papuga & Uglješa Stankov & Djordjije A. Vasiljević, 2020. "Fuzzy Modelling of Tourist Motivation: An Age-Related Model for Sustainable, Multi-Attraction, Urban Destinations," Sustainability, MDPI, vol. 12(20), pages 1-19, October.

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