IDEAS home Printed from https://ideas.repec.org/a/eee/ecolec/v107y2014icp195-205.html
   My bibliography  Save this article

Determinants of trip choice, satisfaction and loyalty in an eco-tourism destination: a modelling study on the Shiretoko Peninsula, Japan

Author

Listed:
  • Romão, João
  • Neuts, Bart
  • Nijkamp, Peter
  • Shikida, Asami

Abstract

Eco-tourism has recently gained an important position in the choice mechanism of tourists. Sustainable tourism development implies a combination of ecological protection, economic prosperity and social benefits for local communities. This requires an effective marketing policy to identify and attract visitors interested in – and motivated by – the particular local attractions of the place. This study addresses the development of tourism services on the Shiretoko Peninsula, a World Heritage Site since 2005, located in the northeast part of the Japanese island of Hokkaido. The novelty of our study is found in a systemic approach, combining tourists' characteristics and expectations/motivations regarding a certain destination with the resulting dissatisfaction and loyalty behaviour regarding the tourist site concerned. A multinomial logistic regression is applied to the tourists' characteristics and motivations, while next a structural path analysis is applied to the elements determining their satisfaction with the visit concerned. This structural model allows us to depict the relations between trip choice (in this case, the specific kind of boat tour) and the effects of this choice on tourists' satisfaction and loyalty. The implications of this analysis for the marketing and management of the site (e.g. in terms of loyalty behaviour) are also presented.

Suggested Citation

  • Romão, João & Neuts, Bart & Nijkamp, Peter & Shikida, Asami, 2014. "Determinants of trip choice, satisfaction and loyalty in an eco-tourism destination: a modelling study on the Shiretoko Peninsula, Japan," Ecological Economics, Elsevier, vol. 107(C), pages 195-205.
    • Handle: RePEc:eee:ecolec:v:107:y:2014:i:c:p:195-205
    DOI: 10.1016/j.ecolecon.2014.07.019
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0921800914002213
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ecolecon.2014.07.019?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Romao, J. & Neuts, B. & Nijkamp, P. & Leeuwen, E.S. van, 2012. "Urban tourist complexes as Multi-product companies: Market segmentation and product differentiation in Amsterdam," Serie Research Memoranda 0002, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    2. Hasegawa, Hikaru, 2010. "Analyzing tourists' satisfaction: A multivariate ordered probit approach," Tourism Management, Elsevier, vol. 31(1), pages 86-97.
    3. Chen, Ching-Fu & Chen, Fu-Shian, 2010. "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists," Tourism Management, Elsevier, vol. 31(1), pages 29-35.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Joana Gonçalves & Ricardo Mateus & José Dinis Silvestre & Ana Pereira Roders, 2020. "Going beyond Good Intentions for the Sustainable Conservation of Built Heritage: A Systematic Literature Review," Sustainability, MDPI, vol. 12(22), pages 1-28, November.
    2. Gina Ionela Butnaru & Valentin Niţă & Cristiana Melinte & Alexandru Anichiti & Geanina Brînză, 2022. "The Nexus between Sustainable Behaviour of Tourists from Generation Z and the Factors That Influence the Protection of Environmental Quality," Sustainability, MDPI, vol. 14(19), pages 1-17, September.
    3. Han-Shen Chen & Chu-Wei Chen, 2019. "Economic Valuation of Green Island, Taiwan: A Choice Experiment Method," Sustainability, MDPI, vol. 11(2), pages 1-17, January.
    4. Olya, Hossein G.T. & Altinay, Levent, 2016. "Asymmetric modeling of intention to purchase tourism weather insurance and loyalty," Journal of Business Research, Elsevier, vol. 69(8), pages 2791-2800.
    5. Hyunjung Kim & Eun Jung Kim, 2021. "Tourism as a Key for Regional Revitalization?: A Quantitative Evaluation of Tourism Zone Development in Japan," Sustainability, MDPI, vol. 13(13), pages 1-24, July.
    6. Han-Shen Chen, 2019. "Establishment and Application of an Evaluation Model for Orchid Island Sustainable Tourism Development," IJERPH, MDPI, vol. 16(5), pages 1-16, March.
    7. repec:zbw:iamodp:234108 is not listed on IDEAS
    8. Elisa Claire Alemán Carreón & Hugo Alberto Mendoza España & Hirofumi Nonaka & Toru Hiraoka, 2021. "Differences in Chinese and Western tourists faced with Japanese hospitality: a natural language processing approach," Information Technology & Tourism, Springer, vol. 23(3), pages 381-438, September.
    9. Mouillot, Philippe & Pupion, Pierre-Charles, 2017. "Ecosystem-based Artefacts as a Source of Loyalty at the French Valley of the Monkeys," Ecological Economics, Elsevier, vol. 141(C), pages 106-118.
    10. Schott, Johanna & Kalatas, Talin & Nercissians, Emilia & Barkmann, Jan & Shelia, Vakhtang, 2016. "The impact of protected areas on local livelihoods in the South Caucasus," IAMO Discussion Papers 234108, Institute of Agricultural Development in Transition Economies (IAMO).
    11. Vasja Roblek & Danijel Drpić & Maja Meško & Vedran Milojica, 2021. "Evolution of Sustainable Tourism Concepts," Sustainability, MDPI, vol. 13(22), pages 1-21, November.
    12. Md. Sahabuddin & Qingmei Tan & Imran Hossain & Md. Shariful Alam & Md. Nekmahmud, 2021. "Tourist Environmentally Responsible Behavior and Satisfaction; Study on the World’s Longest Natural Sea Beach, Cox’s Bazar, Bangladesh," Sustainability, MDPI, vol. 13(16), pages 1-19, August.
    13. Moore, Susan A. & Rodger, Kate & Taplin, Ross H., 2017. "Developing a better understanding of the complexities of visitor loyalty to Karijini National Park, Western Australia," Tourism Management, Elsevier, vol. 62(C), pages 20-28.
    14. Schott, Johanna & Kalatas, Talin & Nercissians, Emilia & Barkmann, Jan & Shelia, Vakhtang, 2016. "The impact of protected areas on local livelihoods in the South Caucasus [Naturschutzgebiete und ihre Auswirkungen auf die Erwerbsquellen der lokalen Anrainerbevölkerung im Südkaukasus]," IAMO Discussion Papers 152, Leibniz Institute of Agricultural Development in Transition Economies (IAMO).
    15. Jones Thomas E. & Nguyen Minh-Hoang, 2021. "Nature-Based Tourism Motivations and Visit Profiles of Domestic and International Segments to a Japanese National Park," Quaestiones Geographicae, Sciendo, vol. 40(2), pages 77-92, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Heesup Han & Myong Jae Lee & Wansoo Kim, 2018. "Antecedents of Green Loyalty in the Cruise Industry: Sustainable Development and Environmental Management," Business Strategy and the Environment, Wiley Blackwell, vol. 27(3), pages 323-335, March.
    2. Yuhan Ge & Qing Yuan & Yaxi Wang & Keunsoo Park, 2021. "The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China," Sustainability, MDPI, vol. 13(15), pages 1-19, August.
    3. Zhang Juan, 2020. "Diversification of Factors Influencing Qualitative Evaluation of a Historical and Cultural Destination," Polish Journal of Sport and Tourism, Sciendo, vol. 27(1), pages 33-39, March.
    4. Bart Neuts & João Romão & Eveline van Leeuwen & Peter Nijkamp, 2013. "Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market," Tourism Economics, , vol. 19(5), pages 987-1004, October.
    5. Pipatpong Fakfare & Walanchalee Wattanacharoensil, 2023. "Low‐carbon tourism for island destinations: A crucial alternative for sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(1), pages 180-197, February.
    6. Daniel Martínez-Cevallos & Alejandra Proaño-Grijalva & Mario Alguacil & Daniel Duclos-Bastías & David Parra-Camacho, 2020. "Segmentation of Participants in a Sports Event Using Cluster Analysis," Sustainability, MDPI, vol. 12(14), pages 1-15, July.
    7. Söderlund, Magnus & Sagfossen, Sofie, 2017. "The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 39(C), pages 219-229.
    8. Kai Klinker & Manuel Wiesche & Helmut Krcmar, 2020. "Digital Transformation in Health Care: Augmented Reality for Hands-Free Service Innovation," Information Systems Frontiers, Springer, vol. 22(6), pages 1419-1431, December.
    9. Pani, Agnivesh & Mishra, Sabya & Sahu, Prasanta, 2022. "Developing multi-vehicle freight trip generation models quantifying the relationship between logistics outsourcing and insourcing decisions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 159(C).
    10. Torres-Sovero, Claudia & González, José A. & Martín-López, Berta & Kirkby, Christopher A., 2012. "Social–ecological factors influencing tourist satisfaction in three ecotourism lodges in the southeastern Peruvian Amazon," Tourism Management, Elsevier, vol. 33(3), pages 545-552.
    11. Carmen Berne-Manero & Maria Gómez-Campillo & Mercedes Marzo-Navarro & Marta Pedraja-Iglesias, 2018. "Reviewing the Online Tourism Value Chain," Administrative Sciences, MDPI, vol. 8(3), pages 1-18, August.
    12. Chun-Mei Chen & Hsian-Ming Liu, 2017. "Exploring the Impact of Airlines Service Quality on Customer Loyalty: Evidence from Taiwan," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(5), pages 1-36, April.
    13. Kosiba, John Paul & Acheampong, Audrey & Adeola, Ogechi & Hinson, Robert E., 2020. "The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    14. Nahla Ben Yekhlef Boukadida & Salah Boumaiza, 2015. "An exploratory study of Tourist-patient satisfaction and behavioral intentions in medical tourism: Post-hoc segmentation," Post-Print halshs-01253385, HAL.
    15. Lujun Su & Yinghua Huang, 2018. "How does Perceived Destination Social Responsibility Impact Revisit Intentions: The Mediating Roles of Destination Preference and Relationship Quality," Sustainability, MDPI, vol. 11(1), pages 1-22, December.
    16. Jun Hwan Kim & Hyun Cheol Lee, 2019. "Understanding the Repurchase Intention of Premium Economy Passengers Using an Extended Theory of Planned Behavior," Sustainability, MDPI, vol. 11(11), pages 1-19, June.
    17. Jeong, Dayun & Ko, Eunju & Taylor, Charles R., 2023. "Don't touch the Merchandise! Factors associated with consumer preference for contact free shopping," Journal of Business Research, Elsevier, vol. 154(C).
    18. Ying-Chih Chang & Tsu-Ming Yeh & Fan-Yun Pai & Tai-Peng Huang, 2018. "Sport Activity for Health!! The Effects of Karate Participants’ Involvement, Perceived Value, and Leisure Benefits on Recommendation Intention," IJERPH, MDPI, vol. 15(5), pages 1-16, May.
    19. Kateřina RYGLOVÁ & Ida VAJČNEROVÁ, 2014. "Possible complex approaches towards evaluating the quality of a destination in the context of tourism management," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 60(5), pages 199-207.
    20. Tyagi, Akansha & Dhar, Rajib Lochan & Sharma, Jyoti, 2016. "Police culture, tourists and destinations: A study of Uttarakhand, India," Tourism Management, Elsevier, vol. 52(C), pages 563-573.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ecolec:v:107:y:2014:i:c:p:195-205. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ecolecon .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.