Positive climate effects when AR customer support simultaneous trains AI experts for the smart industries of the future

Initially, Artificial Intelligence (AI) focused on diagnostics during the 70s and 80s. Unfortunately, it did not gain trust and few industries embraced it, mostly due to the extensive manual programming effort that AI required for interpreting data and act. In addition, the computer capacity, for handling the amounts of data necessary to train AI, was lacking the disc dimensions we are used to today, which made it go slowly. Not until the 2000 s confidence in AI was established in parallel with the introduction of new tools that was paving the way for PLS, PCA, ANN and soft sensors. Year 2011, IBM Watson (an AI application) was developed and won over the jeopardy champion. Today's machine learning (ML) such as “deep learning” and artificial neural networks (ANN) have created interesting use cases. AI has therefore regained confidence and industries are beginning to embrace where they see appropriate uses. Simultaneously, Internet of Things (IoT) tools have been introduced and made it possible to develop new capabilities such as virtual reality (VR), augmented reality (AR), mixed reality (MR) and extended reality (XR). These technologies are maturing and could be used in several application areas for the industries and form part of their digitalization journey. Furthermore, it is not only the industries that could benefit from introducing these technologies. Studies also show several areas and use cases where augmented reality has a positive impact, such as on students' learning ability. Yet few teachers know or use this technology. This paper evaluates and analyze AR, remote assistance tool for industrial purposes. The potential of the tool is discussed for frequent maintenance cases in the mining industry. Further on, if we look into the future, it is not surprising if we will be able to see that today's concepts of reality tools have evolved to become smarter by being trained by multimedia recognition and from people who have thus created an AI expert. Where the AI expert will support customers and be able to solve simple errors but also those that occur rarely and thus be a natural part of the solution for future completely autonomous processes for the industry. The article demonstrates a framework for creating smarter tools by combining AR, ML and AI and forms part of the basis creating the smarter industry of the future. Natural Language Processing (NLP) toolbox has been utilized to train and test an AI expert to give suitable resolutions to a specific maintenance request. The motivation for AR is the possible energy savings and reduction of CO₂ emissions in the maintenance field for all business trips that can be avoided. At the same time saving money for the industries and expert manhours that are spent on traveling and finally enhancing the productivity for the industries. Tests cases have verified that with AR, the resolution time could be significantly reduced, minimizing production stoppages by more than 50% of the time, which ultimately has a positive effect on a country's GDP. How much energy can be saved is predicted by the fact that 50% of all the world's business flights are replaced by one of the reality concepts and are estimated to amount to at least 50 Mton CO₂ per year. This figure is probably slightly higher as business trips also take place by other means of transport such as trains, buses, and cars. With today's volatile employees changing jobs more frequently, industry experts are becoming fewer and fewer. Since new employee stays for a maximum of 3–5 years per workplace, they will not stay long enough to become experts. Introducing an AI expert trained by today's experts, there is a chance that this knowledge can be maintained.