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Enabling people with impairments to use Airbnb

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  • Randle, Melanie
  • Dolnicar, Sara

Abstract

Paid peer-to-peer accommodation networks, including Airbnb, have been accused of excluding people with impairments. This study analyses host and guest posts on the Airbnb hosting community to (1) reveal key barriers preventing people with impairments from fully participating in peer-to-peer accommodation trading, and (2) identify solutions to overcoming these barriers, using as theoretical framework the social model of disability. The key conclusion is that we may be witnessing a fundamental shift in the nature of barriers: as the growing peer-to-peer accommodation sector increases the quantity and variability of accommodation options, the primary challenge is no longer a lack of suitable accommodation (physical barrier), but the identification of suitable accommodation (informational barrier). Informational barriers are potentially easier to overcome.

Suggested Citation

  • Randle, Melanie & Dolnicar, Sara, 2019. "Enabling people with impairments to use Airbnb," Annals of Tourism Research, Elsevier, vol. 76(C), pages 278-289.
    • Handle: RePEc:eee:anture:v:76:y:2019:i:c:p:278-289
    DOI: 10.1016/j.annals.2019.04.015
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    References listed on IDEAS

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    1. Tavakoli, Rokhshad & Mura, Paolo, 2018. "Netnography in tourism – Beyond Web 2.0," Annals of Tourism Research, Elsevier, vol. 73(C), pages 190-192.
    2. Domínguez Vila, Trinidad & Darcy, Simon & Alén González, Elisa, 2015. "Competing for the disability tourism market – A comparative exploration of the factors of accessible tourism competitiveness in Spain and Australia," Tourism Management, Elsevier, vol. 47(C), pages 261-272.
    3. Dolnicar, Sara, 2019. "A review of research into paid online peer-to-peer accommodation," Annals of Tourism Research, Elsevier, vol. 75(C), pages 248-264.
    4. Small, Jennie & Darcy, Simon & Packer, Tanya, 2012. "The embodied tourist experiences of people with vision impairment: Management implications beyond the visual gaze," Tourism Management, Elsevier, vol. 33(4), pages 941-950.
    5. Chang, Yu-Chun & Chen, Ching-Fu, 2011. "Identifying mobility service needs for disabled air passengers," Tourism Management, Elsevier, vol. 32(5), pages 1214-1217.
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    Cited by:

    1. Huang, Dan & Coghlan, Alexandra & Jin, Xin, 2020. "Understanding the drivers of Airbnb discontinuance," Annals of Tourism Research, Elsevier, vol. 80(C).
    2. Bellucci, Marco & Biggeri, Mario & Nitti, Carmela & Terenzi, Linda, 2023. "Accounting for disability and work inclusion in tourism," Annals of Tourism Research, Elsevier, vol. 98(C).
    3. Dolnicar, Sara, 2020. "Sharing economy and peer-to-peer accommodation A perspective paper," SocArXiv rqdhw, Center for Open Science.
    4. Song, Seobgyu & Park, Kwangsoo, 2023. "Observing disability inclusion in service provision," Annals of Tourism Research, Elsevier, vol. 100(C).
    5. Lim, Weng Marc & Yap, Sheau-Fen & Makkar, Marian, 2021. "Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading?," Journal of Business Research, Elsevier, vol. 122(C), pages 534-566.
    6. Qiao, Guanghui & Song, Hanqi & Prideaux, Bruce & Huang, Songshan (Sam), 2023. "The “unseen” tourism: Travel experience of people with visual impairment," Annals of Tourism Research, Elsevier, vol. 99(C).

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