IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i15p6213-d393454.html
   My bibliography  Save this article

Enhancing the Smart Tourism Experience for People with Visual Impairments by Gamified Application Approach through Needs Analysis in Hong Kong

Author

Listed:
  • Lusha Huang

    (Guangzhou Academy of Fine Arts, Guangzhou 510006, China
    School of Design, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China)

  • Newman Lau

    (School of Design, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China)

Abstract

Sustainability studies in tourism are increasingly emphasizing social matters, for instance, “Accessible Tourism for All.” Research on people with visual impairments with smart tourism has so far been sparse. In order to resonate with the global call for sustainable tourism development, this paper aims to contribute to understanding the aspirations of people with visual impairments in terms of tourism and to explore how smart tourism destinations could potentially enhance the tourism experience they offer. We utilized multisensory participant observations and interviews to empathize with the target users and gain insights into their needs. The results showed that they were generally positive about travel, particularly autonomy, achievement needs, and socializing with other individuals. The findings also shed light on their desire to play games on their phones. Consequently, based on the findings and the theoretical groundings of PERMA model and MDA framework from positive psychology and game design, the study proposed a gamified approach to future tourism app design for people with visual impairments, which could enhance engagement, motivation, and enjoyment in the tourism experience.

Suggested Citation

  • Lusha Huang & Newman Lau, 2020. "Enhancing the Smart Tourism Experience for People with Visual Impairments by Gamified Application Approach through Needs Analysis in Hong Kong," Sustainability, MDPI, vol. 12(15), pages 1-27, August.
  • Handle: RePEc:gam:jsusta:v:12:y:2020:i:15:p:6213-:d:393454
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/15/6213/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/12/15/6213/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Gregor Wolbring & Rachel Mackay & Theresa Rybchinski & Jacqueline Noga, 2013. "Disabled People and the Post-2015 Development Goal Agenda through a Disability Studies Lens," Sustainability, MDPI, vol. 5(10), pages 1-31, September.
    2. Gregor Wolbring & Theresa Rybchinski, 2013. "Social Sustainability and Its Indicators through a Disability Studies and an Ability Studies Lens," Sustainability, MDPI, vol. 5(11), pages 1-19, November.
    3. Small, Jennie & Darcy, Simon & Packer, Tanya, 2012. "The embodied tourist experiences of people with vision impairment: Management implications beyond the visual gaze," Tourism Management, Elsevier, vol. 33(4), pages 941-950.
    4. Jaewoon Lee & Dongho Kim & Han-Young Ryoo & Byeong-Seok Shin, 2016. "Sustainable Wearables: Wearable Technology for Enhancing the Quality of Human Life," Sustainability, MDPI, vol. 8(5), pages 1-16, May.
    5. Nataša Rebernik & Marek Szajczyk & Alfonso Bahillo & Barbara Goličnik Marušić, 2020. "Measuring Disability Inclusion Performance in Cities Using Disability Inclusion Evaluation Tool (DIETool)," Sustainability, MDPI, vol. 12(4), pages 1-25, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Vitor Rodrigues & Celeste Eusébio & Zélia Breda, 2023. "Enhancing sustainable development through tourism digitalisation: a systematic literature review," Information Technology & Tourism, Springer, vol. 25(1), pages 13-45, March.
    2. Qiao, Guanghui & Song, Hanqi & Prideaux, Bruce & Huang, Songshan (Sam), 2023. "The “unseen” tourism: Travel experience of people with visual impairment," Annals of Tourism Research, Elsevier, vol. 99(C).
    3. Amanda Fernandes Ferreira & Yuka Akasaka & Mirian Greiner de Oliveira Pinheiro & S. K. Jason Chang, 2020. "Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility," Sustainability, MDPI, vol. 12(23), pages 1-28, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Radosław Wolniak & Bożena Skotnicka-Zasadzień, 2021. "Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland," Sustainability, MDPI, vol. 13(2), pages 1-26, January.
    2. Marco Antonio Cruz-Morato & Josefa García-Mestanza & Carmen Dueñas-Zambrana, 2021. "Special Employment Centres, Time Factor and Sustainable Human Resources Management in Spanish Hotel Industry: Can Corporate Social Marketing Improve the Labour Situation of People with Disabilities?," Sustainability, MDPI, vol. 13(19), pages 1-24, September.
    3. Amanda Fernandes Ferreira & Yuka Akasaka & Mirian Greiner de Oliveira Pinheiro & S. K. Jason Chang, 2020. "Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility," Sustainability, MDPI, vol. 12(23), pages 1-28, December.
    4. Virgilio Gilart-Iglesias & Higinio Mora & Raquel Pérez-delHoyo & Clara García-Mayor, 2015. "A Computational Method based on Radio Frequency Technologies for the Analysis of Accessibility of Disabled People in Sustainable Cities," Sustainability, MDPI, vol. 7(11), pages 1-29, November.
    5. Chiara Salvatore & Gregor Wolbring, 2021. "Children and Youth Environmental Action: The Case of Children and Youth with Disabilities," Sustainability, MDPI, vol. 13(17), pages 1-27, September.
    6. Gjulio Ashta & Serena Finco & Daria Battini & Alessandro Persona, 2023. "Passive Exoskeletons to Enhance Workforce Sustainability: Literature Review and Future Research Agenda," Sustainability, MDPI, vol. 15(9), pages 1-26, April.
    7. Agapito, Dora, 2020. "The senses in tourism design: A bibliometric review," Annals of Tourism Research, Elsevier, vol. 83(C).
    8. Rickly, Jillian M., 2018. "Considering service animals in tourism," Annals of Tourism Research, Elsevier, vol. 71(C), pages 57-58.
    9. Gregor Wolbring & Fatima Jamal Al-Deen, 2021. "Social Role Narrative of Disabled Artists and Both Their Work in General and in Relation to Science and Technology," Societies, MDPI, vol. 11(3), pages 1-23, August.
    10. Papa, Armando & Mital, Monika & Pisano, Paola & Del Giudice, Manlio, 2020. "E-health and wellbeing monitoring using smart healthcare devices: An empirical investigation," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    11. Xin Liao & Dongming Wu & Qianqian Zhang & Ge Han, 2021. "How to Improve Users’ Loyalty to Smart Health Devices? The Perspective of Compatibility," Sustainability, MDPI, vol. 13(19), pages 1-17, September.
    12. Inje Cho & Kyriaki Kaplanidou & Shintaro Sato, 2021. "Gamified Wearable Fitness Tracker for Physical Activity: A Comprehensive Literature Review," Sustainability, MDPI, vol. 13(13), pages 1-15, June.
    13. Surapree Maolikul & Thira Chavarnakul & Somchai Kiatgamolchai, 2019. "Market Opportunity Analysis in Thailand: Case of Individual Power Sources by Thermoelectric-Generator Technology for Portable Electronics," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(03), pages 1-24, May.
    14. Gregor Wolbring & Lucy Diep, 2016. "The Discussions around Precision Genetic Engineering: Role of and Impact on Disabled People," Laws, MDPI, vol. 5(3), pages 1-23, September.
    15. Aryn Lisitza & Gregor Wolbring, 2016. "Sustainability within the Academic EcoHealth Literature: Existing Engagement and Future Prospects," Sustainability, MDPI, vol. 8(3), pages 1-22, February.
    16. Agapito, Dora & Valle, Patrícia & Mendes, Júlio, 2014. "The sensory dimension of tourist experiences: Capturing meaningful sensory-informed themes in Southwest Portugal," Tourism Management, Elsevier, vol. 42(C), pages 224-237.
    17. Man Lai Cheung & Ka Yin Chau & Michael Huen Sum Lam & Gary Tse & Ka Yan Ho & Stuart W. Flint & David R Broom & Ejoe Kar Ho Tso & Ka Yiu Lee, 2019. "Examining Consumers’ Adoption of Wearable Healthcare Technology: The Role of Health Attributes," IJERPH, MDPI, vol. 16(13), pages 1-16, June.
    18. Agapito, Dora & Valle, Patrícia & Mendes, Julio, 2012. "Sensory Marketing and Tourist Experiences," Spatial and Organizational Dynamics Discussion Papers 2012-5, CIEO-Research Centre for Spatial and Organizational Dynamics, University of Algarve.
    19. Terzidou, Matina & Scarles, Caroline & Saunders, Mark N.K., 2017. "Religiousness as tourist performances: A case study of Greek Orthodox pilgrimage," Annals of Tourism Research, Elsevier, vol. 66(C), pages 116-129.
    20. Chenming Peng & Hong Zhao & Sha Zhang, 2021. "Determinants and Cross-National Moderators of Wearable Health Tracker Adoption: A Meta-Analysis," Sustainability, MDPI, vol. 13(23), pages 1-16, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:15:p:6213-:d:393454. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.