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Measuring reactions to congestion in the digital era

Author

Listed:
  • Mashkov, Rotem
  • Shoval, Noam
  • Rizowy, Brian Isaac
  • Shavin, Uriel
  • Srulovitch, Hagar
  • Shwartz, Assaf

Abstract

Cities are experiencing accelerated growth in visitor numbers to the point of overcrowding, raising concerns about negative effects on both destinations and residents. Academic discourse on overtourism primarily addresses environmental damage, infrastructure overload, and resident dissatisfaction, often overlooking how tourists experience overcrowding. When examined, tourist experiences have predominantly been measured using subjective self-report tools such as questionnaires and surveys.

Suggested Citation

  • Mashkov, Rotem & Shoval, Noam & Rizowy, Brian Isaac & Shavin, Uriel & Srulovitch, Hagar & Shwartz, Assaf, 2025. "Measuring reactions to congestion in the digital era," Annals of Tourism Research, Elsevier, vol. 113(C).
    • Handle: RePEc:eee:anture:v:113:y:2025:i:c:s0160738325000829
    DOI: 10.1016/j.annals.2025.103976
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    References listed on IDEAS

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