Challenges Deterring Efficient And Effective Land Service Delivery In Land Management And Development Bureau Of Addis Ababa, Ethiopia

Institutional capacity is the primary key factor to ensure efficient and effective land service delivery. Despite several endeavours made by successive Ethiopian governments, most institutions are still lacking the required capacity to deliver responsive, transparent, competitive, and quality services to their respective clients. The article, hence, is aimed at establishing the capacity associated challenges deterring the efficient and effective delivery of land services in Ethiopia specifically emphasizing on Land Management and Development Bureau of Addis Ababa. To achieve the objective, descriptive research and explanatory design and mixed approach were applied. The data were collected from the main office and five sub-city administration offices using Key Informant Interviews, Focus Group Discussions, and questionnaire. The gathered data were analysed qualitatively and quantitatively using thematic and SPSS Version 23 software. The study result indicates that though there are individual capacity building attempts, it is proven that there is inadequate motivation, staff support, and supervision. Even though, proper land service delivery requires the existence of far-sighted, forward-looking and strategic leadership, the research findings established the existence of serious problem to this end. Furthermore, adequate collaboration and cooperation among different units is also missing. The performance management system is also deficient. Based on the research findings, the authors concluded that the organization is not sufficiently capacitated to deliver efficient, effective, and responsive land services to their clients. To mitigate the challenges, building leadership capacity and commitment, providing demand-driven and need-based training, creating a collaborative work environment and team sprit are suggested as pertinent intervention measures.