IDEAS home Printed from https://ideas.repec.org/a/cwk/ajocsk/2025-76.html

The Impact of Supply Chain Management Practices on Service Delivery: A Case of the Public Health Sector in Zambia

Author

Listed:
  • Emmie Musonda

    (The University of Zambia)

  • Dr. Getrude Bupe Mutono-Mwanza

    (The University of Zambia)

Abstract

This study explores the influence of supply chain management (SCM) practices on service delivery in Zambia's public health sector. Using a quantitative descriptive approach, data were collected from 49 respondents across public health facilities regarded as Level 1 or Mini Hospitals in Zambia. Key SCM practices such as procurement planning, supplier relationship management, and inventory management were assessed for their impact on equity, cost-effectiveness, and availability of medical supplies. Findings show that these practices significantly influence service delivery, accounting for 54% of its variability. The study recommends enhancing information sharing, formalizing supplier relationships, and optimizing inventory management to address gaps in service delivery.

Suggested Citation

  • Emmie Musonda & Dr. Getrude Bupe Mutono-Mwanza, 2025. "The Impact of Supply Chain Management Practices on Service Delivery: A Case of the Public Health Sector in Zambia," African Journal of Commercial Studies, African Journal of Commercial Studies, vol. 6(4).
    • Handle: RePEc:cwk:ajocsk:2025-76
    DOI: 10.59413/ajocs/v6.i4.2
    as

    Download full text from publisher

    File URL: https://ijcsacademia.com/index.php/journal/article/view/167
    Download Restriction: no
    File URL: https://libkey.io/10.59413/ajocs/v6.i4.2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cwk:ajocsk:2025-76. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Charles G. Kamau (email available below). General contact details of provider: https://ijcsacademia.com/index.php/journal .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.