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Antecedents of Trust across Foci: A Comparative Study of Turkey and China

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  • Wasti, Syeda Arzu
  • Tan, Hwee Hoon
  • Erdil, Selin Eser

Abstract

Instead of importing Western models of intelpersonal trust, we adopted a qualitative approach to understand trust relationships from indigenous cultures' perspectives. We examined trust relationships directed at diilerent foci in the organization (supervisor, peer, and subordinate) in two different countries, Turkey and China. Semi-structured interviews were conducted with 30 Turkish and 30 Chinese employees working for a variety of large-scale organizations located in Istanbul, Turkey and Shenzhen, China. We report the content analysis of trust-building critical incidents narrated by the respondents. While the general antecedents of Ability, Benevolence, and Integrity were found to exist in both countries. Benevolence, with its culture-specific manifestations, played a very important role in trust-building across multiple foci in both countries. We also found that trust relationships in these two contexts tended to go beyond the professional domain, and to involve sharing of personal time, information, and space. Drawing on this evidence, we propose a trust-building process that is more affective in nature and which straddles both work and non-work domains.

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  • Wasti, Syeda Arzu & Tan, Hwee Hoon & Erdil, Selin Eser, 2011. "Antecedents of Trust across Foci: A Comparative Study of Turkey and China," Management and Organization Review, Cambridge University Press, vol. 7(2), pages 279-302, July.
    • Handle: RePEc:cup:maorev:v:7:y:2011:i:02:p:279-302_00
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    Cited by:

    1. Karakitapoğlu-Aygün, Zahide & Gumusluoglu, Lale & Erturk, Alper & Scandura, Terri A., 2023. "What if authoritarian to all or to some? A multi-level investigation of within-team differentiation in authoritarian leadership," Journal of Business Research, Elsevier, vol. 162(C).
    2. Basit-Memon, Muhammad Abdul & Mirani, Manzoor Ali & Bashir, Shahid, 2017. "A Research Framework for Antecedents to Interpersonal Trust Development from Organizational Perspective," Sukkur IBA Journal of Management and Business, Sukkur IBA University, vol. 4(1), pages 103-117, January -.
    3. Fei Song & C. Bram Cadsby & Yunyun Bi, 2012. "Trust, Reciprocity, and Guanxi in China: An Experimental Investigation," Management and Organization Review, The International Association for Chinese Management Research, vol. 8(2), pages 397-421, July.
    4. Starr, Richard G. & Zhu, Andrew Q. & Frethey-Bentham, Catherine & Brodie, Roderick J., 2020. "Peer-to-peer interactions in the sharing economy: Exploring the role of reciprocity within a Chinese social network," Australasian marketing journal, Elsevier, vol. 28(3), pages 67-80.
    5. Helena Bulińska-Stangrecka & Anna Bagieńska, 2018. "Investigating the Links of Interpersonal Trust in Telecommunications Companies," Sustainability, MDPI, vol. 10(7), pages 1-17, July.
    6. Qiu, Judy & Kesebir, Selin & Günaydin, Gül & Selçuk, Emre & Wasti, S. Arzu, 2022. "Gender differences in interpersonal trust: Disclosure behavior, benevolence sensitivity and workplace implications," Organizational Behavior and Human Decision Processes, Elsevier, vol. 169(C).
    7. Özge Tayfur Ekmekci, 2015. "Trust or Not Trust: Understandıng the Effects of Allocentrısm & Idıocentrısm on Coworker Trust," Journal of Economics and Behavioral Studies, AMH International, vol. 7(4), pages 106-121.

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