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Knowledge sharing and trust in collaborative requirements analysis

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  • Luis F. Luna‐Reyes
  • Laura J. Black
  • Anthony M. Cresswell
  • Theresa A. Pardo

Abstract

Many information technology projects fail due to problems in requirements definition. Possible leverage points in improving requirements analysis lie in collaborative processes crossing functional and organizational boundaries, in which stakeholders learn about the problem and together identify possible solution requirements. Establishing trust among parties is critical to collaborative work, particularly in the early stages of information systems projects. However, there are few guidelines on how to establish trust among project participants. This paper draws on empirical work from the Center for Technology in Government facilitating interagency groups and system dynamics to generate a simple model of the role of knowledge sharing in building trust during the requirements analysis phase of a complex information systems project. Analysis of the model suggests that trust can depend on the pace of knowledge sharing among participants. More broadly, this examination offers a closer look at some of the “soft” variable dynamics that play critical roles in project progress. Copyright © 2008 John Wiley & Sons, Ltd.

Suggested Citation

  • Luis F. Luna‐Reyes & Laura J. Black & Anthony M. Cresswell & Theresa A. Pardo, 2008. "Knowledge sharing and trust in collaborative requirements analysis," System Dynamics Review, System Dynamics Society, vol. 24(3), pages 265-297, September.
    • Handle: RePEc:bla:sysdyn:v:24:y:2008:i:3:p:265-297
    DOI: 10.1002/sdr.404
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    References listed on IDEAS

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    1. repec:plo:pone00:0146695 is not listed on IDEAS
    2. Wang, Zhining & Sharma, Pratyush Nidhi & Cao, Jinwei, 2016. "From knowledge sharing to firm performance: A predictive model comparison," Journal of Business Research, Elsevier, vol. 69(10), pages 4650-4658.
    3. Stanislava Mildeová & Martin Dalihod, 2017. "Systems Approach to Scientific Investigation in Informatics [Systémový přístup k vědeckému zkoumání v informatice]," Acta Informatica Pragensia, Prague University of Economics and Business, vol. 2017(1), pages 60-69.
    4. Behrang Samadi & Chong Chin Wei & Wan Fadzilah Wan Yusoff, 2015. "The Influence of Trust on Knowledge Sharing Behaviour Among Multigenerational Employees," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 14(04), pages 1-9, December.

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