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Automobile Insurance Vehicle Repair Practices: Politics, Economics, and Consumer Interests

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  • Cassandra Cole
  • Patrick Maroney
  • Kathleen McCullough
  • Lawrence Powell

Abstract

There is a continuing debate related to insurers’ use of direct repair programs, in which they contract with particular body shops to perform insured auto repairs according to terms agreed to by the insurers and repair shop owners. A similar debate exists related to insurers specifying the use of aftermarket crash parts instead of original equipment manufacturer parts to replace damaged vehicle components, such as door panels, fenders, and hoods. This study examines these issues from a variety of perspectives providing initial evidence that if properly used, these cost containment tools can be beneficial to consumers and insurers.

Suggested Citation

  • Cassandra Cole & Patrick Maroney & Kathleen McCullough & Lawrence Powell, 2015. "Automobile Insurance Vehicle Repair Practices: Politics, Economics, and Consumer Interests," Risk Management and Insurance Review, American Risk and Insurance Association, vol. 18(1), pages 101-128, March.
    • Handle: RePEc:bla:rmgtin:v:18:y:2015:i:1:p:101-128
    DOI: 10.1111/rmir.12032
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    References listed on IDEAS

    as
    1. Bourgeon, Jean-Marc & Picard, Pierre & Pouyet, Jerome, 2008. "Providers' affiliation, insurance and collusion," Journal of Banking & Finance, Elsevier, vol. 32(1), pages 170-186, January.
    2. Demsetz, Harold, 1973. "Industry Structure, Market Rivalry, and Public Policy," Journal of Law and Economics, University of Chicago Press, vol. 16(1), pages 1-9, April.
    3. Paul L. Joskow, 1973. "Cartels, Competition and Regulation in the Property-Liability Insurance Industry," Bell Journal of Economics, The RAND Corporation, vol. 4(2), pages 375-427, Autumn.
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