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The limits of using grievance procedures to combat workplace discrimination

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  • Ayushi Narayan

Abstract

I examine the move from phone to online Equal Employment Opportunity (EEO) reporting at the United States Postal Service (USPS) to identify the causal impact of grievance procedure use. This shift led to a large increase in sex–based complaints at the USPS in areas with greater access to broadband. However, I observe no commensurate change in sex gaps related to turnover, hiring, and promotions. My results suggest that a 10% increase in sex–based complaints changes the female share in separations or hires by less than 1%. Increased investment in grievance procedures appears unlikely to significantly influence discrimination outcomes.

Suggested Citation

  • Ayushi Narayan, 2024. "The limits of using grievance procedures to combat workplace discrimination," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 63(1), pages 26-42, January.
    • Handle: RePEc:bla:indres:v:63:y:2024:i:1:p:26-42
    DOI: 10.1111/irel.12335
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    References listed on IDEAS

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    1. Eunice S. Han, 2020. "The Effects of Teachers’ Unions on the Gender Pay Gap among U.S. Public School Teachers," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 59(4), pages 563-603, October.
    2. Anne‐Sophie Bruno & Nathalie Greenan & Jeremy Tanguy, 2021. "Does the Gender Mix Influence Collective Bargaining on Gender Equality? Evidence from France," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 60(4), pages 479-520, October.
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