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Looking Through the Eyes of Others: assessing mutual expectations and experiences in order to shape dialogue and collaboration between business and NGOs with respect to CSR


  • Jan Jonker
  • André Nijhof

    (Faculty of Business, Public Administration and Technology of the University of Twente (Enschede))


What are the main differences in expectations between NGOs and companies who interact with each other with respect to corporate social responsibility (CSR)? This is the leading question for a research project within the framework of the Dutch National Research Program on CSR (2003-2004). The research starts with the observation that companies and NGOs are increasingly interacting regarding CSR. Exploring the mutual expectations in the early stages of an interaction can deliver valuable information about the possibilities for cooperation. In order to study these expectations and experiences, a web-based tool is developed. The application of this tool results in the relevant gaps between mutual expectations and the comparison of expectations expressed in the beginning of the interaction with the actual experiences. Copyright (c) 2006 The Authors; Journal compilation (c) 2006 Blackwell Publishing Ltd.

Suggested Citation

  • Jan Jonker & André Nijhof, 2006. "Looking Through the Eyes of Others: assessing mutual expectations and experiences in order to shape dialogue and collaboration between business and NGOs with respect to CSR," Corporate Governance: An International Review, Wiley Blackwell, vol. 14(5), pages 456-466, September.
  • Handle: RePEc:bla:corgov:v:14:y:2006:i:5:p:456-466

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    References listed on IDEAS

    1. Alan S. Blinder & John Morgan, 2000. "Are Two Heads Better Than One?: An Experimental Analysis of Group vs. Individual Decisionmaking," NBER Working Papers 7909, National Bureau of Economic Research, Inc.
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    Cited by:

    1. Y. Fassin, 2009. "Inconsistencies in Activists’ Behaviours and the Ethics of NGOs," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 09/576, Ghent University, Faculty of Economics and Business Administration.
    2. Yves Fassin, 2012. "Stakeholder Management, Reciprocity and Stakeholder Responsibility," Journal of Business Ethics, Springer, vol. 109(1), pages 83-96, August.
    3. Daniel Arenas & Pablo Sanchez & Matthew Murphy, 2013. "Different Paths to Collaboration Between Businesses and Civil Society and the Role of Third Parties," Journal of Business Ethics, Springer, vol. 115(4), pages 723-739, July.
    4. Jon Burchell & Joanne Cook, 2013. "Sleeping with the Enemy? Strategic Transformations in Business–NGO Relationships Through Stakeholder Dialogue," Journal of Business Ethics, Springer, vol. 113(3), pages 505-518, March.
    5. Ariane Berthoin Antal & André Sobczak, 2014. "Culturally Embedded Organizational Learning for Global Responsibility," Post-Print hal-01074565, HAL.
    6. Clive Boddy & Richard Ladyshewsky & Peter Galvin, 2010. "The Influence of Corporate Psychopaths on Corporate Social Responsibility and Organizational Commitment to Employees," Journal of Business Ethics, Springer, vol. 97(1), pages 1-19, November.
    7. Yves Fassin, 2009. "Inconsistencies in Activists’ Behaviours and the Ethics of NGOs," Journal of Business Ethics, Springer, vol. 90(4), pages 503-521, December.
    8. Daniel Arenas & Josep Lozano & Laura Albareda, 2009. "The Role of NGOs in CSR: Mutual Perceptions Among Stakeholders," Journal of Business Ethics, Springer, vol. 88(1), pages 175-197, August.
    9. repec:ibn:ibrjnl:v:10:y:2017:i:8:p:80-92 is not listed on IDEAS
    10. Ramendra Singh & Madhupa Bakshi & Prashant Mishra, 2015. "Corporate Social Responsibility: Linking Bottom of the Pyramid to Market Development?," Journal of Business Ethics, Springer, vol. 131(2), pages 361-373, October.

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