IDEAS home Printed from https://ideas.repec.org/a/bjc/journl/v11y2024i9p872-885.html
   My bibliography  Save this article

The Impact of Management Information Systems on Organizational Performance

Author

Listed:
  • Lord Emmanuel Yamoah, PhD, MIoD, FCGBA

    (Lecturer, Takoradi Technical University Procurement and Supply Chain Department Member Institute of Directors)

  • Edward Domina Attafuah, PhD, MIoD, FCGBA

    (Accountant, University Health Service University for Development Studies Member Institute of Directors)

  • Dr. Mark Ofori Nketia, PhD

    (Senior Tutor- New Life College Head of Admissions, Ghana Communication Technology University)

Abstract

Business managers today, are much more concerned about the effect of competition than they were even a few years ago (McKenzie, 2021). Maintaining and improving performance in an increasingly complex and competitive global operating environment, where change pressures appear to be the only constant, is a major challenge for any organization (Lonial and Carter, 2015). The importance of information is critical for achieving short, intermediate, and long-term objectives (Riahi et al., 2015). However, it should be noted that not just any information provides a competitive advantage, but information that is timely, relevant, and accurate, which is where management information systems (MIS) come into play (Sousa and Oz, 2015). Deregulation has also increased competitive pressure for organizations to survive, grow and prosper. In such a competitive environment, managers employ a lot of the resources at their disposal as efficiently as possible so as to accomplish the objectives and goals of the enterprise (Ikechukwu et al., 2019).

Suggested Citation

  • Lord Emmanuel Yamoah, PhD, MIoD, FCGBA & Edward Domina Attafuah, PhD, MIoD, FCGBA & Dr. Mark Ofori Nketia, PhD, 2024. "The Impact of Management Information Systems on Organizational Performance," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(9), pages 872-885, September.
    • Handle: RePEc:bjc:journl:v:11:y:2024:i:9:p:872-885
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijrsi/digital-library/volume-11-issue-9/872-885.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijrsi/articles/the-impact-of-management-information-systems-on-organizational-performance/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Michael Ahearne & Eli Jones & Adam Rapp & John Mathieu, 2008. "High Touch Through High Tech: The Impact of Salesperson Technology Usage on Sales Performance via Mediating Mechanisms," Management Science, INFORMS, vol. 54(4), pages 671-685, April.
    2. Bashaer Almatrooshi & Sanjay Kumar Singh & Sherine Farouk, 2016. "Determinants of organizational performance: a proposed framework," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(6), pages 844-859, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pantano, Eleonora & Migliarese, Piero, 2014. "Exploiting consumer–employee–retailer interactions in technology-enriched retail environments through a relational lens," Journal of Retailing and Consumer Services, Elsevier, vol. 21(6), pages 958-965.
    2. Ryan Mullins & Raj Agnihotri, 2022. "Digital selling: organizational and managerial influences for frontline readiness and effectiveness," Journal of the Academy of Marketing Science, Springer, vol. 50(4), pages 800-821, July.
    3. Herjanto, Halimin & Franklin, Drew, 2019. "Investigating salesperson performance factors: A systematic review of the literature on the characteristics of effective salespersons," Australasian marketing journal, Elsevier, vol. 27(2), pages 104-112.
    4. Sumitro Banerjee & Alex P. Thevaranjan, 2019. "Targeting and salesforce compensation: When sales spill over to unprofitable customers," Quantitative Marketing and Economics (QME), Springer, vol. 17(1), pages 81-104, March.
    5. Sumitro Banerjee & Alex P. Thevaranjan, 2013. "How to deal with unprofitable customers? A salesforce compensation perspective," ESMT Research Working Papers ESMT-13-05, ESMT European School of Management and Technology.
    6. Frenzen, Heiko & Hansen, Ann-Kristin & Krafft, Manfred & Mantrala, Murali K. & Schmidt, Simone, 2010. "Delegation of pricing authority to the sales force: An agency-theoretic perspective of its determinants and impact on performance," International Journal of Research in Marketing, Elsevier, vol. 27(1), pages 58-68.
    7. Becker, Jan U. & Greve, Goetz & Albers, Sönke, 2009. "The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention," International Journal of Research in Marketing, Elsevier, vol. 26(3), pages 207-215.
    8. Trainor, Kevin J. & Andzulis, James (Mick) & Rapp, Adam & Agnihotri, Raj, 2014. "Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM," Journal of Business Research, Elsevier, vol. 67(6), pages 1201-1208.
    9. Nan Wang & Yuxiang Luan & Rui Ma, 2024. "Detecting causal relationships between work motivation and job performance: a meta-analytic review of cross-lagged studies," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-10, December.
    10. Langley, David J. & van Doorn, Jenny & Ng, Irene C.L. & Stieglitz, Stefan & Lazovik, Alexander & Boonstra, Albert, 2021. "The Internet of Everything: Smart things and their impact on business models," Journal of Business Research, Elsevier, vol. 122(C), pages 853-863.
    11. Andrew Burton-Jones & Camille Grange, 2013. "From Use to Effective Use: A Representation Theory Perspective," Information Systems Research, INFORMS, vol. 24(3), pages 632-658, September.
    12. Ida Bagus Nyoman Udayana & Prayekti & Eliya Ardyan, 2019. "Factors That Influence the Relationship Between Customer Information Quality and Salesperson Performance," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 31(2), pages 187-207.
    13. Zoi Kaleli & George Konteos & Giorgos Avlogiaris & Pavlos Kilintzis, 2025. "Total Quality Management as Competitive Advantage for the Internal Strategy and Policy of Greek Special Education School Units," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 739-758, March.
    14. Ohiomah, Alhassan & Andreev, Pavel & Benyoucef, Morad & Hood, David, 2019. "The role of lead management systems in inside sales performance," Journal of Business Research, Elsevier, vol. 102(C), pages 163-177.
    15. Nasareldeen Hamed Ahmed Alnor, 2024. "Corporate Governance Characteristics and Environmental Sustainability Affect the Business Performance among Listed Saudi Company," Sustainability, MDPI, vol. 16(19), pages 1-19, September.
    16. Christian Homburg & Dominik M. Wielgos, 2022. "The value relevance of digital marketing capabilities to firm performance," Journal of the Academy of Marketing Science, Springer, vol. 50(4), pages 666-688, July.
    17. HMWM Herath & M.I.F. Ikra, 2024. "Impact of Symmetrical Internal Communication on Determinants of Organizational Employee Performance," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(2), pages 117-125, February.
    18. Thillai Raja Pertheban & Ramayah Thurasamy & Anbalagan Marimuthu & Kumara Rajah Venkatachalam & Sanmugam Annamalah & Pradeep Paraman & Wong Chee Hoo, 2023. "The Impact of Proactive Resilience Strategies on Organizational Performance: Role of Ambidextrous and Dynamic Capabilities of SMEs in Manufacturing Sector," Sustainability, MDPI, vol. 15(16), pages 1-32, August.
    19. Nour El Houda Ben Amor, 2019. "What Skills Make a Salesperson Effective? An Exploratory Comparative Study among Car Sales Professionals," International Business Research, Canadian Center of Science and Education, vol. 12(11), pages 76-93, November.
    20. Merfeld, Katrin & Klein, Jan F. & de Regt, Anouk & Baltin (née Riegger), Anne-Sophie & Henkel, Sven, 2025. "In-store technology personalization: A typology and research agenda based on type of automation and data collection," Journal of Business Research, Elsevier, vol. 191(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjc:journl:v:11:y:2024:i:9:p:872-885. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Renu Malsaria (email available below). General contact details of provider: https://rsisinternational.org/journals/ijrsi/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.