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Understanding Process Performance Measurement Systems

Author

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  • Glavan Ljubica

    (Faculty of Economics and Business, University of Zagreb, Trg J. F. Kennedya 6, 10000 Zagreb, Croatia)

Abstract

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the term PPMS in the title were found. The literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. In order to understand PPMS, it was crucial to explain the concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process-oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify the existing research gaps on which ongoing and future research efforts regarding this topic can be focused.

Suggested Citation

  • Glavan Ljubica, 2011. "Understanding Process Performance Measurement Systems," Business Systems Research, Sciendo, vol. 2(2), pages 25-38, January.
    • Handle: RePEc:bit:bsrysr:v:2:y:2011:i:2:p:25-38
    DOI: 10.2478/v10305-012-0014-0
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    References listed on IDEAS

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    1. Skerlavaj, Miha & Stemberger, Mojca Indihar & Skrinjar, Rok & Dimovski, Vlado, 2007. "Organizational learning culture--the missing link between business process change and organizational performance," International Journal of Production Economics, Elsevier, vol. 106(2), pages 346-367, April.
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    Cited by:

    1. Vesna Bosilj Vuksic & Ljiljana Brkic & Katarina Tomicic-Pupek, 2018. "Understanding the Success Factors in Adopting Business Process Management Software: Case Studies," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 16(2), pages 194-215.
    2. repec:bit:bsrysr:v:3:y:2013:i:1:p:21-35 is not listed on IDEAS
    3. Pejić Bach Mirjana & Bosilj Vukšić Vesna & Suša Vugec Dalia, 2017. "Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company," Naše gospodarstvo/Our economy, Sciendo, vol. 63(4), pages 29-39, December.
    4. Dusan Gosnik & Klemen Kavcic, 2021. "Analysis of Selected Aspects of an Organisation: The Organisation as an Instrument, an Interest Group and as a Process," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 19(2 (Summer), pages 167-181.
    5. Salkić Ismet & Bošnjović Jasna, 2013. "Process Management in Public Management of a Transition Country: Case Study of Bosnia and Herzegovina," Business Systems Research, Sciendo, vol. 4(2), pages 38-57, December.

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