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The Combined Use of Balanced Scorecard and Data Envelopment Analysis in the Banking Industry

Author

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  • Bošković Aleksandra
  • Krstić Ana

    (Faculty of Economics, University of Kragujevac, Serbia)

Abstract

Background: Starting from the limitations of different single-method approaches to measuring the organizational efficiency, the paper is focused on covering both the financial and non-financial factors of this concept by combining two methods, namely the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA).

Suggested Citation

  • Bošković Aleksandra & Krstić Ana, 2020. "The Combined Use of Balanced Scorecard and Data Envelopment Analysis in the Banking Industry," Business Systems Research, Sciendo, vol. 11(1), pages 4-15, March.
    • Handle: RePEc:bit:bsrysr:v:11:y:2020:i:1:p:4-15:n:1
    DOI: 10.2478/bsrj-2020-0001
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    References listed on IDEAS

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    6. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    7. Eilat, Harel & Golany, Boaz & Shtub, Avraham, 2006. "Constructing and evaluating balanced portfolios of R&D projects with interactions: A DEA based methodology," European Journal of Operational Research, Elsevier, vol. 172(3), pages 1018-1039, August.
    8. William W. Cooper & Lawrence M. Seiford & Joe Zhu (ed.), 2011. "Handbook on Data Envelopment Analysis," International Series in Operations Research and Management Science, Springer, number 978-1-4419-6151-8, September.
    9. Amado, Carla A.F. & Santos, Sérgio P. & Marques, Pedro M., 2012. "Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment," Omega, Elsevier, vol. 40(3), pages 390-403.
    10. Barbara Casu & Philip Molyneux, 2003. "A comparative study of efficiency in European banking," Applied Economics, Taylor & Francis Journals, vol. 35(17), pages 1865-1876.
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    More about this item

    Keywords

    Balanced Scorecard; Data Envelopment Analysis; organizational efficiency; combined methods; decision support systems;
    All these keywords.

    JEL classification:

    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
    • D57 - Microeconomics - - General Equilibrium and Disequilibrium - - - Input-Output Tables and Analysis
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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