IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025issue-7p1655-1660.html

Moderating Effect of Top Management Support on Technology Adoption in Malaysian Public Organisations

Author

Listed:
  • Ida Rahayu Zammani

    (School of Business and Economics, University Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia)

  • Anuar Shah Bali Mahomed

    (School of Business and Economics, University Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia)

  • Zuraina Mansor

    (School of Business and Economics, University Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia)

  • Anusuiya a/p Subramaniam

    (School of Business and Economics, University Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia)

Abstract

Technology adoption in the public sector remains a pressing concern amidst Malaysia’s digital transformation agenda. Despite the availability of communication tools like Google Meet, adoption among public managers has faced cultural, organisational, and leadership-related barriers. This paper examines the influence of top management commitment in enhancing the acceptance and usage of such tools. This study examines data from Malaysian public sector managers using the Technology Acceptance Model (TAM) as it underpinning theory. It concludes that Top Management Support have a major impact on perceived usefulness and ease of use. The results advance our knowledge of how organizational preparedness and leadership commitment drive the effective adoption of digital tools in government settings.

Suggested Citation

  • Ida Rahayu Zammani & Anuar Shah Bali Mahomed & Zuraina Mansor & Anusuiya a/p Subramaniam, 2025. "Moderating Effect of Top Management Support on Technology Adoption in Malaysian Public Organisations," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(7), pages 1655-1660, July.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-7:p:1655-1660
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-7/1655-1660.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/moderating-effect-of-top-management-support-on-technology-adoption-in-malaysian-public-organisations/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    2. Premkumar, G. & Roberts, Margaret, 1999. "Adoption of new information technologies in rural small businesses," Omega, Elsevier, vol. 27(4), pages 467-484, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Abou-Shouk, Mohamed A. & Lim, Wai Mun & Megicks, Phil, 2016. "Using competing models to evaluate the role of environmental pressures in ecommerce adoption by small and medium sized travel agents in a developing country," Tourism Management, Elsevier, vol. 52(C), pages 327-339.
    2. Guych Nuryyev & Yu-Ping Wang & Jennet Achyldurdyyeva & Bih-Shiaw Jaw & Yi-Shien Yeh & Hsien-Tang Lin & Li-Fan Wu, 2020. "Blockchain Technology Adoption Behavior and Sustainability of the Business in Tourism and Hospitality SMEs: An Empirical Study," Sustainability, MDPI, vol. 12(3), pages 1-21, February.
    3. Bilali Jidda, 2014. "Assessment of the Technical Preparedness of County Governments of Kenya in the Adoption of E-Procurement: A Case of Garissa County," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(7), pages 489-504, July.
    4. Mohammad Alamgir Hossain & Mohammed Quaddus, 2015. "Radio frequency identification (RFID) adoption: A cross-sectional comparison of voluntary and mandatory contexts," Information Systems Frontiers, Springer, vol. 17(5), pages 1057-1076, October.
    5. Tarafdar, Monideepa & Vaidya, Sanjiv D., 2006. "Challenges in the adoption of E-Commerce technologies in India: The role of organizational factors," International Journal of Information Management, Elsevier, vol. 26(6), pages 428-441.
    6. Hart O. Awa & Ojiabo Ukoha & Bartholomew C. Emecheta, 2016. "Using T-O-E theoretical framework to study the adoption of ERP solution," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1196571-119, December.
    7. Lars Hornuf & Maximilian Meiler, 2024. "Factors Driving Adoption of Humanoid Service Robots in Banks," CESifo Working Paper Series 11366, CESifo.
    8. Wu, Ing-Long & Chen, Jian-Liang, 2014. "A stage-based diffusion of IT innovation and the BSC performance impact: A moderator of technology–organization–environment," Technological Forecasting and Social Change, Elsevier, vol. 88(C), pages 76-90.
    9. Saeideh Sharifi fard & Ezhar Tamam & Md Salleh Hj Hassan & Moniza Waheed & Zeinab Zaremohzzabieh, 2016. "Factors affecting Malaysian university students’ purchase intention in social networking sites," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1182612-118, December.
    10. Zhang, Kai & Cheng, Xiaoting, 2025. "Determinants of consumers’ intentions to use smart home devices from the perspective of perceived value: A mixed SEM, NCA, and fsQCA study," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
    11. Chou, Jui-Sheng & Gusti Ayu Novi Yutami, I, 2014. "Smart meter adoption and deployment strategy for residential buildings in Indonesia," Applied Energy, Elsevier, vol. 128(C), pages 336-349.
    12. Philippe Cohard, 2020. "Information Systems Values: A Study of the Intranet in Three French Higher Education Institutions," Post-Print hal-02987225, HAL.
    13. Melih Engin & Fatih Gürses, 2019. "Adoption of Hospital Information Systems in Public Hospitals in Turkey: An Analysis with the Unified Theory of Acceptance and Use of Technology Model," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(06), pages 1-19, October.
    14. Venugopal Gopalakrishna-Remani & Robert Paul Jones & Kerri M. Camp, 2019. "Levels of EMR Adoption in U.S. Hospitals: An Empirical Examination of Absorptive Capacity, Institutional Pressures, Top Management Beliefs, and Participation," Information Systems Frontiers, Springer, vol. 21(6), pages 1325-1344, December.
    15. Morosan, Cristian, 2016. "An empirical examination of U.S. travelers’ intentions to use biometric e-gates in airports," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 120-128.
    16. Tsung Teng Chen, 2012. "The development and empirical study of a literature review aiding system," Scientometrics, Springer;Akadémiai Kiadó, vol. 92(1), pages 105-116, July.
    17. Abdesamad Zouine & Pierre Féniès, 2014. "The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology," Post-Print hal-01419785, HAL.
    18. Debora Bettiga & Lucio Lamberti & Emanuele Lettieri, 2020. "Individuals’ adoption of smart technologies for preventive health care: a structural equation modeling approach," Health Care Management Science, Springer, vol. 23(2), pages 203-214, June.
    19. Kertcher, Zack & Venkatraman, Rohan & Coslor, Erica, 2020. "Pleasingly parallel: Early cross-disciplinary work for innovation diffusion across boundaries in grid computing," Journal of Business Research, Elsevier, vol. 116(C), pages 581-594.
    20. Talukder, Md. Shamim & Sorwar, Golam & Bao, Yukun & Ahmed, Jashim Uddin & Palash, Md. Abu Saeed, 2020. "Predicting antecedents of wearable healthcare technology acceptance by elderly: A combined SEM-Neural Network approach," Technological Forecasting and Social Change, Elsevier, vol. 150(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:issue-7:p:1655-1660. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.