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Digitalization as an Element of Development and Challenges in the Tourism Sector

Author

Listed:
  • Agnieszka Budziewicz-Guźlecka

    (Institute of Spatial Management and Socio-Economic Geography, University of Szczecin, Poland)

  • Katya Antonova

    (University of Economics - Varna, Bulgaria)

Abstract

The aim of the article is to identify and indicate the challenges faced by participants in the tourism sector due to the dynamically advancing digitalization of the sector. The article puts forward the following research hypothesis: In every economic sector, there are challenges that must be prepared for in order for the sector to continue to develop. In relation to the stated objective and the adopted hypothesis, the article asks the following research question – "What challenges are visible among entities in the tourism sector and what among clients of this sector in the context of development?" In order to answer the question, the article presents the essence of digitalization and selected solutions in tourism. Then, the results of research conducted among experts, entrepreneurs and clients of the tourism sector are presented.

Suggested Citation

  • Agnieszka Budziewicz-Guźlecka & Katya Antonova, 2024. "Digitalization as an Element of Development and Challenges in the Tourism Sector," HR and Technologies, Creative Space Association, issue 2, pages 17-31.
    • Handle: RePEc:arb:journl:y:2024:i:2:p:17-31
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    References listed on IDEAS

    as
    1. Radka Nacheva & Maciej Czaplewski, 2024. "Artificial Intelligence In Helping People With Disabilities: Opportunities And Challenges," HR and Technologies, Creative Space Association, issue 1, pages 102-124.
    2. Agnieszka Budziewicz-Guźlecka & Anna Drab-Kurowska, 2020. "Problems of Infrastructure Markets with Particular Emphasis on the Postal Market in the Context of Digital Exclusion," Sustainability, MDPI, vol. 12(11), pages 1-18, June.
    3. Kamrul Hasan Bhuiyan & Israt Jahan & Nurul Mohammad Zayed & Khan Mohammad Anwarul Islam & Sayma Suyaiya & Olena Tkachenko & Vitalii Nitsenko, 2022. "Smart Tourism Ecosystem: A New Dimension toward Sustainable Value Co-Creation," Sustainability, MDPI, vol. 14(22), pages 1-14, November.
    4. Panagiotis Manolitzas & Niki Glaveli & Stergios Palamas & Michael Talias & Evangelos Grigoroudis, 2022. "Hotel guests’ demanding level and importance of attribute satisfaction ratings: an application of MUltiplecriteria Satisfaction Analysis on TripAdvisor’s hotel guests ratings," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(8), pages 1203-1208, April.
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    More about this item

    Keywords

    digitalization; digitalization of tourism; tourism sector;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development
    • F64 - International Economics - - Economic Impacts of Globalization - - - Environment
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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