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The differential effects of face-to-face and computer interview modes


  • Newman, J.C.
  • Des Jarlais, D.C.
  • Turner, C.F.
  • Gribble, J.
  • Cooley, P.
  • Paone, D.


Objectives. This study assessed the differential effects of face-to-face interviewing and audio-computer assisted self-interviewing (audio-CASI) on categories of questions. Methods. Syringe exchange program participants (n = 1417) completed face-to-face interviews or audio-CASI. The questionnaire was categorized into the groups "stigmatized behaviors," "neutral behaviors," and "psychological distress." Interview modes were compared for questions from each category. Results. Audio-CASI elicited more frequent reporting of "stigmatized behaviors" than face-to-face interviews. Face-to-face interviewing elicited more frequent reporting of "psychological distress" than audio-CASI. Conclusions. Responding to potentially sensitive questions should not be seen as merely "providing data," but rather as an activity with complex motivations. These motivations can include maintaining social respect, obtaining social support, and altruism. Ideally, procedures for collecting self-report data would maximize altruistic motivation while accommodating the other motives.

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  • Newman, J.C. & Des Jarlais, D.C. & Turner, C.F. & Gribble, J. & Cooley, P. & Paone, D., 2002. "The differential effects of face-to-face and computer interview modes," American Journal of Public Health, American Public Health Association, vol. 92(2), pages 294-297.
  • Handle: RePEc:aph:ajpbhl:2002:92:2:294-297_9

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    1. Sabina Hirshfield & Mary Ann Chiasson & Heather Joseph & Roberta Scheinmann & Wayne D Johnson & Robert H Remien & Francine Shuchat Shaw & Reed Emmons & Gary Yu & Andrew D Margolis, 2012. "An Online Randomized Controlled Trial Evaluating HIV Prevention Digital Media Interventions for Men Who Have Sex with Men," PLOS ONE, Public Library of Science, vol. 7(10), pages 1-11, October.
    2. Sarah Burkill & Andrew Copas & Mick P Couper & Soazig Clifton & Philip Prah & Jessica Datta & Frederick Conrad & Kaye Wellings & Anne M Johnson & Bob Erens, 2016. "Using the Web to Collect Data on Sensitive Behaviours: A Study Looking at Mode Effects on the British National Survey of Sexual Attitudes and Lifestyles," PLOS ONE, Public Library of Science, vol. 11(2), pages 1-12, February.
    3. Lenandlar Singh, 2011. "Accuracy of Web Survey Data: The State Of Research on Factual Questions in Surveys," Information Management and Business Review, AMH International, vol. 3(2), pages 48-56.
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    5. Chaoyang Li & Earl Ford & Guixiang Zhao & James Tsai & Lina Balluz, 2012. "A comparison of depression prevalence estimates measured by the Patient Health Questionnaire with two administration modes: computer-assisted telephone interviewing versus computer-assisted personal i," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 57(1), pages 225-233, February.
    6. Kar, Abhishek & Brauer, Michael & Bailis, Rob & Zerriffi, Hisham, 2020. "The risk of survey bias in self-reports vs. actual consumption of clean cooking fuels," World Development Perspectives, Elsevier, vol. 18(C).
    7. Anastario, Mike & FireMoon, Paula & Rink, Elizabeth, 2020. "Sexual risk behaviors and the legacy of colonial violence among Northern plains American Indian youth: A mixed methods exploratory study," Social Science & Medicine, Elsevier, vol. 258(C).
    8. Michelle Poulin, 2010. "Reporting on first sexual experience," Demographic Research, Max Planck Institute for Demographic Research, Rostock, Germany, vol. 22(11), pages 237-288.
    9. François Beck & Romain Guignard & Stéphane Legleye, 2014. "Does Computer Survey Technology Improve Reports on Alcohol and Illicit Drug Use in the General Population? A Comparison Between Two Surveys with Different Data Collection Modes In France," PLOS ONE, Public Library of Science, vol. 9(1), pages 1-11, January.
    10. María Dolores Sánchez Fernández, 2012. "Blended Teamwork: The Facebook Experience," Business Education and Accreditation, The Institute for Business and Finance Research, vol. 4(1), pages 33-48.
    11. Francisco Muñoz-Leiva & Juan Sánchez-Fernández & Francisco Montoro-Ríos & José Ibáñez-Zapata, 2010. "Improving the response rate and quality in Web-based surveys through the personalization and frequency of reminder mailings," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(5), pages 1037-1052, August.
    12. Pridemore, William Alex & Damphousse, Kelly R. & Moore, Rebecca K., 2005. "Obtaining sensitive information from a wary population: A comparison of telephone and face-to-face surveys of welfare recipients in the United States," Social Science & Medicine, Elsevier, vol. 61(5), pages 976-984, September.
    13. Sophie J S Pascoe & James R Hargreaves & Lisa F Langhaug & Richard J Hayes & Frances M Cowan, 2013. "‘How Poor Are You?’ – A Comparison of Four Questionnaire Delivery Modes for Assessing Socio-Economic Position in Rural Zimbabwe," PLOS ONE, Public Library of Science, vol. 8(9), pages 1-9, September.
    14. Söderlund, Magnus, 2020. "Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).

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