IDEAS home Printed from https://ideas.repec.org/a/anm/alpnmr/v8y2020i2p163-180.html
   My bibliography  Save this article

The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach

Author

Listed:
  • Birdoğan Baki
  • Nermin Abuasad

Abstract

Measuring the performance of the humanitarian supply chain (HSC) becomes a necessary nowadays regarding to the increasing wars around the world. This study aims to propose an integrated performance evaluation approach for the HSC in the context of war. The proposed framework includes two main stages. The first stage implicates determining the performance indicators by the literature review and classifies the indicators based on the Balanced Scorecard dimensions. The second stage involves prioritizing the Balanced Scorecard dimensions and performance indicators by DEMATEL. According to results of the study, the most important dimension in the performance measurement for the HSC in the context of war is the customer. Moreover, service quality has the highest impact in the HSC performance measurement. This study extends the current state of knowledge, which provides a novel combined method to measure the performance HSC in context of war disaster.

Suggested Citation

  • Birdoğan Baki & Nermin Abuasad, 2020. "The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 8(2), pages 163-180, December.
    • Handle: RePEc:anm:alpnmr:v:8:y:2020:i:2:p:163-180
    DOI: http://dx.doi.org/10.17093/alphanumeric.736730
    as

    Download full text from publisher

    File URL: https://www.alphanumericjournal.com/media/Issue/volume-8-issue-2-2020/the-evaluation-of-humanitarian-supply-chain-performance-base_qVDTWXo.pdf
    Download Restriction: no
    File URL: https://alphanumericjournal.com/article/the-evaluation-of-humanitarian-supply-chain-performance-based-on-balanced-scorecard-dematel-approach
    Download Restriction: no
    File URL: https://libkey.io/http://dx.doi.org/10.17093/alphanumeric.736730?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Chang, Stephanie E. & Nojima, Nobuoto, 2001. "Measuring post-disaster transportation system performance: the 1995 Kobe earthquake in comparative perspective," Transportation Research Part A: Policy and Practice, Elsevier, vol. 35(6), pages 475-494, July.
    2. Ruth Banomyong & Paitoon Varadejsatitwong & Richard Oloruntoba, 2019. "A systematic review of humanitarian operations, humanitarian logistics and humanitarian supply chain performance literature 2005 to 2016," Annals of Operations Research, Springer, vol. 283(1), pages 71-86, December.
    3. repec:eme:mrn000:01409170910998273 is not listed on IDEAS
    4. Giulia Santarelli & Hella Abidi & Matthias Klumpp & Alberto Regattieri, 2015. "Humanitarian supply chains and performance measurement schemes in practice," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(6), pages 784-810, July.
    5. Khalid Bichou & Richard Gray, 2004. "A logistics and supply chain management approach to port performance measurement," Maritime Policy & Management, Taylor & Francis Journals, vol. 31(1), pages 47-67, January.
    6. Ali Anjomshoae & Adnan Hassan & Kuan Yew Wong, 2019. "An integrated AHP-based scheme for performance measurement in humanitarian supply chains," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 68(5), pages 938-957, March.
    7. Huang, Chin-wei, 2018. "Assessing the performance of tourism supply chains by using the hybrid network data envelopment analysis model," Tourism Management, Elsevier, vol. 65(C), pages 303-316.
    8. Bethlehem Tamiru Gizaw & Alev Taskin Gumus, 2016. "Humanitarian Relief Supply Chain Performance Evaluation: A Literature Review," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 8(2), pages 105-120, April.
    9. Hsin Hsin Chang, 2009. "An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan," The Service Industries Journal, Taylor & Francis Journals, vol. 29(2), pages 185-202, February.
    10. Lima-Junior, Francisco Rodrigues & Carpinetti, Luiz Cesar Ribeiro, 2019. "Predicting supply chain performance based on SCOR® metrics and multilayer perceptron neural networks," International Journal of Production Economics, Elsevier, vol. 212(C), pages 19-38.
    11. World Bank, 2011. "World Development Report 2011 [Rapport sur le développement dans le monde 2011 : Conflits, sécurité et développement - Abrégé]," World Bank Publications - Books, The World Bank Group, number 4389, December.
    12. Giulia Santarelli & Hella Abidi & Matthias Klumpp & Alberto Regattieri, 2015. "Humanitarian supply chains and performance measurement schemes in practice," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(6), pages 784-810, July.
    13. L N Van Wassenhove, 2006. "Humanitarian aid logistics: supply chain management in high gear," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(5), pages 475-489, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mahir Oner & Ufuk Cebeci & Onur Dogan, 2024. "BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis," Mathematics, MDPI, vol. 12(2), pages 1-21, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Abhishek Behl & Pankaj Dutta, 2019. "Humanitarian supply chain management: a thematic literature review and future directions of research," Annals of Operations Research, Springer, vol. 283(1), pages 1001-1044, December.
    2. Pravin Kumar & Rajesh Kr Singh, 2022. "Application of Industry 4.0 technologies for effective coordination in humanitarian supply chains: a strategic approach," Annals of Operations Research, Springer, vol. 319(1), pages 379-411, December.
    3. Lijo John & Anand Gurumurthy & Arqum Mateen & Gopalakrishnan Narayanamurthy, 2022. "Improving the coordination in the humanitarian supply chain: exploring the role of options contract," Annals of Operations Research, Springer, vol. 319(1), pages 15-40, December.
    4. Sarah Schiffling & Claire Hannibal & Matthew Tickle & Yiyi Fan, 2022. "The implications of complexity for humanitarian logistics: a complex adaptive systems perspective," Annals of Operations Research, Springer, vol. 319(1), pages 1379-1410, December.
    5. Charbel José Chiappetta Jabbour & Vinicius Amorim Sobreiro & Ana Beatriz Lopes de Sousa Jabbour & Lucila Maria Souza Campos & Enzo Barberio Mariano & Douglas William Scott Renwick, 2019. "An analysis of the literature on humanitarian logistics and supply chain management: paving the way for future studies," Annals of Operations Research, Springer, vol. 283(1), pages 289-307, December.
    6. Laura Laguna-Salvadó & Matthieu Lauras & Uche Okongwu & Tina Comes, 2019. "A multicriteria Master Planning DSS for a sustainable humanitarian supply chain," Annals of Operations Research, Springer, vol. 283(1), pages 1303-1343, December.
    7. Sivadass Thiruchelvam & Mohd Fauzi Ismail & Azrul Ghazali & Kamal Nasharuddin Mustapha & Fatin Faiqah Norkhair & Nora Yahya & Abdul Aziz Mat Isa & Zakaria Che Muda, 2018. "Development of Humanitraian Supply Chain Performance Conceptual Framework in Creating Resilient Logistics Network," Malaysian Journal of Geosciences (MJG), Zibeline International Publishing, vol. 2(1), pages 30-33, January.
    8. Hossein Baharmand & Tina Comes & Matthieu Lauras, 2019. "Defining and measuring the network flexibility of humanitarian supply chains: insights from the 2015 Nepal earthquake," Annals of Operations Research, Springer, vol. 283(1), pages 961-1000, December.
    9. Samuel Fosso Wamba, 2022. "Humanitarian supply chain: a bibliometric analysis and future research directions," Annals of Operations Research, Springer, vol. 319(1), pages 937-963, December.
    10. Josip Marić & Carlos Galera-Zarco & Marco Opazo-Basáez, 2022. "The emergent role of digital technologies in the context of humanitarian supply chains: a systematic literature review," Annals of Operations Research, Springer, vol. 319(1), pages 1003-1044, December.
    11. Yanbin Chang & Yongjia Song & Burak Eksioglu, 2022. "A stochastic look-ahead approach for hurricane relief logistics operations planning under uncertainty," Annals of Operations Research, Springer, vol. 319(1), pages 1231-1263, December.
    12. Fan Chen & Sen Liu & Andrea Appolloni, 2020. "Horizontal Coordination of I-LNGOs in the Humanitarian Supply Chain: An Evolutionary Game Approach," Sustainability, MDPI, vol. 12(15), pages 1-21, July.
    13. Jimoh Eniola Olaogbebikan & Richard Oloruntoba, 2019. "Similarities between disaster supply chains and commercial supply chains: a SCM process view," Annals of Operations Research, Springer, vol. 283(1), pages 517-542, December.
    14. Kovacs, Gyöngyi & Moshtari, Mohammad, 2019. "A roadmap for higher research quality in humanitarian operations: A methodological perspective," European Journal of Operational Research, Elsevier, vol. 276(2), pages 395-408.
    15. Rodolfo Modrigais Strauss Nunes & Susana Carla Farias Pereira, 2022. "Intellectual structure and trends in the humanitarian operations field," Annals of Operations Research, Springer, vol. 319(1), pages 1099-1157, December.
    16. Mohammad Zulfan Tadjoeddin, 2012. "Electoral conflict and the maturity of local democracy in Indonesia: testing the modernisation hypothesis," Journal of the Asia Pacific Economy, Taylor & Francis Journals, vol. 17(3), pages 476-497.
    17. Helen M. Haugh & Alka Talwar, 2016. "Linking Social Entrepreneurship and Social Change: The Mediating Role of Empowerment," Journal of Business Ethics, Springer, vol. 133(4), pages 643-658, February.
    18. CHEN, Helen S.Y., 2020. "Designing Sustainable Humanitarian Supply Chains," OSF Preprints m82ar, Center for Open Science.
    19. Amin, Shohel & Tamima, Umma & Amador-Jiménez, Luis E., 2019. "Optimal pavement management: Resilient roads in support of emergency response of cyclone affected coastal areas," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 45-61.
    20. Felix Meier Zu Selhausen & Jacob Weisdorf, 2016. "A colonial legacy of African gender inequality? Evidence from Christian Kampala, 1895–2011," Economic History Review, Economic History Society, vol. 69(1), pages 229-257, February.

    More about this item

    Keywords

    Balanced Scorecard; DEMATEL; Humanitarian Supply Chain; Performance Indicators;
    All these keywords.

    JEL classification:

    • C46 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Specific Distributions

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:anm:alpnmr:v:8:y:2020:i:2:p:163-180. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Bahadir Fatih Yildirim (email available below). General contact details of provider: https://www.alphanumericjournal.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.