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Identifying knowledge management strategies for knowledge management systems

Author

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  • Tori Reddy DODLA

    (Capitol Technology University, Laurel, Maryland, United States)

  • Laura Ann JONES

    (Capitol Technology University, Laurel, Maryland, United States)

Abstract

The application of knowledge management (KM) strategies help determine how an organization manages knowledge, data, and the use of information. Some scholars suggest that KM systems are vital for securing and maintaining organizational success; others assert that a company’s KM system should strongly reflect its internal competitive strategy. The main purpose of this study is to make a distinction between strategies and systems and to articulate distinct KM strategies. While previous researchers have detailed what a KM system should embody, scholars have yet to compile and express the nuances of KM systems available for execution into actual strategies. This qualitative, literature review outlines four KM systems (KM Reward, Tacit Collection, KM Integration, Social Media KM) and their respective strategies. The result of this paper provides practical pathways for organizations to identify appropriate KM strategies for KM systems. We answer the following research questions: • What are the knowledge management systems? • What is the best knowledge management system for organizations to use? • What are the outcomes of knowledge management system best practices?

Suggested Citation

  • Tori Reddy DODLA & Laura Ann JONES, 2023. "Identifying knowledge management strategies for knowledge management systems," Access Journal, Access Press Publishing House, vol. 4(2), pages 261-277, March.
    • Handle: RePEc:aip:access:v:4:y:2023:i:2:p:261-277
    DOI: 10.46656/access.2023.4.2(8)
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    References listed on IDEAS

    as
    1. James Meneghello & Nik Thompson & Kevin Lee & Kok Wai Wong & Bilal Abu-Salih, 2020. "Unlocking Social Media and User Generated Content as a Data Source for Knowledge Management," International Journal of Knowledge Management (IJKM), IGI Global, vol. 16(1), pages 101-122, January.
    2. Maksim S. Kolyasnikov & Natalya R. Kelchevskaya, 2020. "Knowledge management strategies in companies: Trends and the impact of Industry 4.0," Upravlenets, Ural State University of Economics, vol. 11(4), pages 82-96, September.
    3. Md Hasan Mia & Md Abdul Kayum Chowdhuary, 2021. "The Impact of Knowledge Management (KM) Strategies on Employee Job Satisfaction: A Study of RMG in Bangladesh," Shanlax International Journal of Management, Shanlax Journals, vol. 9(1), pages 39-49, July.
    4. Friedrich, Julia & Becker, Michael & Kramer, Frederik & Wirth, Markus & Schneider, Martin, 2020. "Incentive design and gamification for knowledge management," Journal of Business Research, Elsevier, vol. 106(C), pages 341-352.
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    More about this item

    Keywords

    knowledge sharing; organizational performance; incentive design; implicit knowledge collection; social media knowledge management strategy; knowledge integration;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure
    • O39 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Other

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