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Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making

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  1. Vivek Astvansh & Anshu Suri & Hoorsana Damavandi, 2024. "Brand warmth elicits feedback, not complaints," Journal of the Academy of Marketing Science, Springer, vol. 52(4), pages 1107-1129, July.
  2. von Walter, Benjamin & Wentzel, Daniel & Raff, Stefan, 2023. "Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships," Journal of Retailing, Elsevier, vol. 99(2), pages 280-296.
  3. Benjamin von Walter & Dietmar Kremmel & Bruno Jäger, 2022. "The impact of lay beliefs about AI on adoption of algorithmic advice," Marketing Letters, Springer, vol. 33(1), pages 143-155, March.
  4. Back, Camila & Morana, Stefan & Spann, Martin, 2023. "When do robo-advisors make us better investors? The impact of social design elements on investor behavior," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 103(C).
  5. Yang Li & Zhenghua Gan & Bowen Zheng, 2025. "How do Artificial Intelligence Chatbots Affect Customer Purchase? Uncovering the Dual Pathways of Anthropomorphism on Service Evaluation," Information Systems Frontiers, Springer, vol. 27(1), pages 283-300, February.
  6. Berrin Arzu Eren, 2024. "Antecedents of robo-advisor use intention in private pension investments: an emerging market country example," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 683-698, September.
  7. Ertugrul Uysal & Sascha Alavi & Valéry Bezençon, 2022. "Trojan horse or useful helper? A relationship perspective on artificial intelligence assistants with humanlike features," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1153-1175, November.
  8. Wojciech Trzebiński & Beata Marciniak & Eliza Kulczycka, 2023. "Online recommenders’ anthropomorphism improves user response to hedonic and benefit-based product appeals through the recommenders’ perceived ability to learn," PLOS ONE, Public Library of Science, vol. 18(6), pages 1-23, June.
  9. Nicole Maria Namyslo & Dominik Jung & Timo Sturm, 2025. "The state of robo-advisory design: A systematic consolidation of design requirements and recommendations," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-29, December.
  10. Lane Peterson Fronczek & Martin Mende & Maura L. Scott & Gergana Y. Nenkov & Anders Gustafsson, 2023. "Friend or foe? Can anthropomorphizing self-tracking devices backfire on marketers and consumers?," Journal of the Academy of Marketing Science, Springer, vol. 51(5), pages 1075-1097, September.
  11. Cam-Duc Au & Lars Klingenberger & Martin Svoboda & Eric Frère, 2021. "Business Model of Sustainable Robo-Advisors: Empirical Insights for Practical Implementation," Sustainability, MDPI, vol. 13(23), pages 1-12, November.
  12. Cardillo, Giovanni & Chiappini, Helen, 2024. "Robo-advisors: A systematic literature review," Finance Research Letters, Elsevier, vol. 62(PA).
  13. Jochen Wirtz & Valentina Pitardi, 2023. "How intelligent automation, service robots, and AI will reshape service products and their delivery," Italian Journal of Marketing, Springer, vol. 2023(3), pages 289-300, September.
  14. Massilva Dekkal & Manon Arcand & Sandrine Prom Tep & Lova Rajaobelina & Line Ricard, 2024. "Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 699-728, September.
  15. Cong-Minh Dinh & Sungjun (Steven) Park, 2024. "How to increase consumer intention to use Chatbots? An empirical analysis of hedonic and utilitarian motivations on social presence and the moderating effects of fear across generations," Electronic Commerce Research, Springer, vol. 24(4), pages 2427-2467, December.
  16. Zhu, Hui & Vigren, Olli & Söderberg, Inga-Lill, 2024. "Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda," Journal of Business Research, Elsevier, vol. 174(C).
  17. Ahmad, Usman & Aman, Ameenullah & Khan, Azam Anwer & Azhar Ali, Syed Emad, 2025. "Optimizing crowdfunding for mineral resources of Dutch economy: The role of fintech in achieving sustainable development goals through artificial intelligence," Resources Policy, Elsevier, vol. 100(C).
  18. Dimitrios Tsekouras & Dominik Gutt & Irina Heimbach, 2024. "The robo bias in conversational reviews: How the solicitation medium anthropomorphism affects product rating valence and review helpfulness," Journal of the Academy of Marketing Science, Springer, vol. 52(6), pages 1651-1672, November.
  19. Alina Sorescu & Martin Schreier, 2021. "Innovation in the digital economy: a broader view of its scope, antecedents, and consequences," Journal of the Academy of Marketing Science, Springer, vol. 49(4), pages 627-631, July.
  20. Songliang Guo & Chunhui Yuan & Xiaolong Li, 2023. "Research on the Development Level, Spatiotemporal Evolution Characteristics, and Sustainable Development Path of the Digital Business Environment," Sustainability, MDPI, vol. 15(15), pages 1-31, August.
  21. Scherer, Bernd & Lehner, Sebastian, 2025. "What drives robo-advice?," Journal of Empirical Finance, Elsevier, vol. 80(C).
  22. Jansen, Thomas & Moura, Francisco Tigre, 2024. "WOM, eWOM and WOMachine: The evolution of consumer recommendations through a systematic review of 194 studies," IU Discussion Papers - Marketing & Communication 3 (Juni 2024), IU International University of Applied Sciences.
  23. Luis Matosas-López, 2025. "The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI," Journal of Marketing Analytics, Palgrave Macmillan, vol. 13(1), pages 180-201, March.
  24. Takehiro Takayanagi & Kiyoshi Izumi & Javier Sanz-Cruzado & Richard McCreadie & Iadh Ounis, 2025. "Are Generative AI Agents Effective Personalized Financial Advisors?," Papers 2504.05862, arXiv.org, revised Apr 2025.
  25. Mark Anthony Camilleri & Ciro Troise, 2023. "Live support by chatbots with artificial intelligence: A future research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 61-80, March.
  26. Abhishek Borah & Francesca Bonetti & Angelito Calma & José Martí-Parreño, 2023. "The Journal of the Academy of Marketing Science at 50: A historical analysis," Journal of the Academy of Marketing Science, Springer, vol. 51(1), pages 222-243, January.
  27. Claas Digmayer, 2024. "Automated Economic Welfare for Everyone? Examining Barriers to Adopting Robo-Advisors from the Perspective of Explainable Artificial Intelligence," Journal of Interdisciplinary Economics, , vol. 36(2), pages 224-245, July.
  28. David Schindler & Tobias Maiberger & Nicole Koschate-Fischer & Wayne D. Hoyer, 2024. "How speaking versus writing to conversational agents shapes consumers’ choice and choice satisfaction," Journal of the Academy of Marketing Science, Springer, vol. 52(3), pages 634-652, May.
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