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Product recalls and the moderating role of brand commitment

Citations

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Cited by:

  1. Alfred Z. Liu & Angela Xia Liu & Sangkil Moon & Donald Siegel, 2024. "Does Corporate Social Responsibility Always Result in More Ethical Decision-Making? Evidence from Product Recall Remediation," Journal of Business Ethics, Springer, vol. 191(3), pages 443-463, May.
  2. Liu, Yang & Cheng, Peng & Ouyang, Zhe, 2021. "How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
  3. Beichen Liang, 2022. "How brand experience, satisfaction, trust, and commitment affect loyalty: a reexamination and reconciliation," Italian Journal of Marketing, Springer, vol. 2022(2), pages 203-231, June.
  4. Astvansh, Vivek & Eshghi, Kamran, 2023. "The effects of regulatory investigation, supplier defect, and product age on stock investors’ reaction to an automobile recall," Journal of Business Research, Elsevier, vol. 167(C).
  5. Singh, Jaywant & Shukla, Paurav & Schlegelmilch, Bodo B., 2022. "Desire, need, and obligation: Examining commitment to luxury brands in emerging markets," International Business Review, Elsevier, vol. 31(3).
  6. Mansur Khamitov & Yany Grégoire & Anshu Suri, 2020. "A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights," Journal of the Academy of Marketing Science, Springer, vol. 48(3), pages 519-542, May.
  7. Bruce E. Pfeiffer & Hélène Deval & David H. Silvera & Maria L. Cronley & Frank R. Kardes, 2019. "The effect of message credibility, need for cognitive closure, and information sufficiency on thought-induced attitude change," Marketing Letters, Springer, vol. 30(2), pages 193-205, June.
  8. Amir Javadinia & Manpreet Gill & Satish Jayachandran, 2024. "Recall environment and post-recall stock market response," Journal of the Academy of Marketing Science, Springer, vol. 52(4), pages 1171-1194, July.
  9. Sascha Raithel & Stefan J. Hock & Alexander Mafael, 2024. "Product recall effectiveness and consumers’ participation in corrective actions," Journal of the Academy of Marketing Science, Springer, vol. 52(3), pages 716-735, May.
  10. Topaloglu, Omer & Gokalp, Omer N., 2018. "How brand concept affects consumer response to product recalls: A longitudinal study in the U.S. auto industry," Journal of Business Research, Elsevier, vol. 88(C), pages 245-254.
  11. Byun, Kyung-Ah (Kay) & Duhan, Dale F. & Dass, Mayukh, 2020. "The preservation of loyalty halo effects: An investigation of the post-product-recall behavior of loyal customers," Journal of Business Research, Elsevier, vol. 116(C), pages 163-175.
  12. Zhihui Sun & Dejun Wu & Min Zhang, 2021. "Better late than never? Corporate social responsibility engagement after product-harm crises," Asia Pacific Journal of Management, Springer, vol. 38(4), pages 1209-1259, December.
  13. Cao, Zixia, 2022. "Brand equity, warranty costs, and firm value," International Journal of Research in Marketing, Elsevier, vol. 39(4), pages 1166-1185.
  14. Margherita Prete & Artyom Golossenko & Matthew Gorton & Barbara Tocco & Antonella Samoggia, 2025. "Consumer Disposition Toward Fairness in Agri-Food Chains (FAIRFOOD): Scale Development and Validation," Journal of Business Ethics, Springer, vol. 197(2), pages 391-421, March.
  15. Alexander Mafael & Sascha Raithel & Stefan J. Hock, 2022. "Managing customer satisfaction after a product recall: the joint role of remedy, brand equity, and severity," Journal of the Academy of Marketing Science, Springer, vol. 50(1), pages 174-194, January.
  16. Li, Huashan & Bapuji, Hari & Talluri, Srinivas & Singh, Prakash J., 2022. "A Cross-disciplinary review of product recall research: A stakeholder-stage framework," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 163(C).
  17. Kathleen Cleeren & Marnik G. Dekimpe & Harald J. Heerde, 2017. "Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research," Journal of the Academy of Marketing Science, Springer, vol. 45(5), pages 593-615, September.
  18. Alfred Zhu Liu & Angela Xia Liu & Rui Wang & Sean Xin Xu, 2020. "Too Much of a Good Thing? The Boomerang Effect of Firms’ Investments on Corporate Social Responsibility during Product Recalls," Journal of Management Studies, Wiley Blackwell, vol. 57(8), pages 1437-1472, December.
  19. Tom Joonhwan Kim & Youjae Yi & Jongan Choi, 2020. "The boomerang effect of brand personality congruency in a product-harm crisis," Australian Journal of Management, Australian School of Business, vol. 45(4), pages 645-661, November.
  20. Omar Merlo & Andreas B. Eisingerich & Wayne D. Hoyer, 2024. "Immunizing customers against negative brand-related information," Journal of the Academy of Marketing Science, Springer, vol. 52(1), pages 140-163, January.
  21. Sergio Andres Osuna Ramirez & Cleopatra Veloutsou & Anna Morgan-Thomas, 2017. "A Systematic Literature Review of Brand Commitment: Definitions, Perspectives and Dimensions," Athens Journal of Business & Economics, Athens Institute for Education and Research (ATINER), vol. 3(3), pages 305-332, July.
  22. Kuang, Di & Ma, Baolong & Wang, Hong, 2022. "The relative impact of advertising and referral reward programs on the post-consumption evaluations in the context of service failure," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  23. Li, Jinhua & Liu, Li & Qing, Qiankai, 2022. "Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
  24. Niket Jindal & Rebecca J. Slotegraaf, 2024. "Effects of advertising and R&D on spillovers from a rival’s bankruptcy," Journal of the Academy of Marketing Science, Springer, vol. 52(2), pages 349-369, March.
  25. Liu, Yang & Peng, Zuying & Cheng, Peng & Chen, Jiumei, 2025. "Whose call to recall: Institutional pressure, technological capability and product-harm crisis response strategy," Technological Forecasting and Social Change, Elsevier, vol. 213(C).
  26. Liu, Wumei & Zhang, Heng & Kevin Li, Shaobo & Liu, Yan, 2025. "The time-healing effects: A multi-method study on how time affects consumers’ attitude change following the occurrence of brand scandals," Journal of Business Research, Elsevier, vol. 189(C).
  27. Zavala, Araceli & Ramirez-Marquez, Jose Emmanuel, 2019. "Visual analytics for identifying product disruptions and effects via social media," International Journal of Production Economics, Elsevier, vol. 208(C), pages 544-559.
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