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How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods

Citations

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Cited by:

  1. Tom Fangyun Tan & Serguei Netessine, 2020. "At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance," Management Science, INFORMS, vol. 66(10), pages 4496-4515, October.
  2. Sandeep Rath & Kumar Rajaram, 2022. "Staff Planning for Hospitals with Implicit Cost Estimation and Stochastic Optimization," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1271-1289, March.
  3. Kinshuk Jerath & Anuj Kumar & Serguei Netessine, 2015. "An Information Stock Model of Customer Behavior in Multichannel Customer Support Services," Manufacturing & Service Operations Management, INFORMS, vol. 17(3), pages 368-383, July.
  4. Karthik Balasubramanian & David F. Drake, 2015. "Service Quality, Inventory and Competition: An Empirical Analysis of Mobile Money Agents in Africa," Harvard Business School Working Papers 15-059, Harvard Business School, revised Oct 2015.
  5. Ryan W. Buell & Dennis Campbell & Frances X. Frei, 2016. "How Do Customers Respond to Increased Service Quality Competition?," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 585-607, October.
  6. Yina Lu & Andrés Musalem & Marcelo Olivares & Ariel Schilkrut, 2013. "Measuring the Effect of Queues on Customer Purchases," Management Science, INFORMS, vol. 59(8), pages 1743-1763, August.
  7. Jose A. Guajardo & Morris A. Cohen, 2018. "Service Differentiation and Operating Segments: A Framework and an Application to After-Sales Services," Manufacturing & Service Operations Management, INFORMS, vol. 20(3), pages 440-454, July.
  8. Ken Moon & Kostas Bimpikis & Haim Mendelson, 2018. "Randomized Markdowns and Online Monitoring," Management Science, INFORMS, vol. 64(3), pages 1271-1290, March.
  9. Jiayi Liu & Jingui Xie & Kum Khiong Yang & Zhichao Zheng, 2019. "Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 780-797, October.
  10. Sang Won Kim & Marcelo Olivares & Gabriel Y. Weintraub, 2014. "Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach," Management Science, INFORMS, vol. 60(5), pages 1180-1201, May.
  11. Sezer Ülkü & Chris Hydock & Shiliang Cui, 2020. "Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption," Management Science, INFORMS, vol. 66(3), pages 1149-1171, March.
  12. Christian Terwiesch & Marcelo Olivares & Bradley R. Staats & Vishal Gaur, 2020. "OM Forum—A Review of Empirical Operations Management over the Last Two Decades," Manufacturing & Service Operations Management, INFORMS, vol. 22(4), pages 656-668, July.
  13. Gad Allon & Georgios Askalidis & Randall Berry & Nicole Immorlica & Ken Moon & Amandeep Singh, 2022. "When to Be Agile: Ratings and Version Updates in Mobile Apps," Management Science, INFORMS, vol. 68(6), pages 4261-4278, June.
  14. Margaret Aksoy-Pierson & Gad Allon & Awi Federgruen, 2013. "Price Competition Under Mixed Multinomial Logit Demand Functions," Management Science, INFORMS, vol. 59(8), pages 1817-1835, August.
  15. Jose A. Guajardo & Morris A. Cohen & Serguei Netessine, 2016. "Service Competition and Product Quality in the U.S. Automobile Industry," Management Science, INFORMS, vol. 62(7), pages 1860-1877, July.
  16. Erkip, Nesim Kohen, 2023. "Can accessing much data reshape the theory? Inventory theory under the challenge of data-driven systems," European Journal of Operational Research, Elsevier, vol. 308(3), pages 949-959.
  17. Tunay I. Tunca & Weiming Zhu, 2018. "Buyer Intermediation in Supplier Finance," Management Science, INFORMS, vol. 64(12), pages 5631-5650, December.
  18. Marshall Fisher & Marcelo Olivares & Bradley R. Staats, 2020. "Why Empirical Research Is Good for Operations Management, and What Is Good Empirical Operations Management?," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 170-178, January.
  19. Teck-Hua Ho & Noah Lim & Sadat Reza & Xiaoyu Xia, 2017. "OM Forum—Causal Inference Models in Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 509-525, October.
  20. Ashish Kabra & Elena Belavina & Karan Girotra, 2020. "Bike-Share Systems: Accessibility and Availability," Management Science, INFORMS, vol. 66(9), pages 3803-3824, September.
  21. Chen, Heng & Hu, Zhangchen & Solak, Senay, 2021. "Improved delivery policies for future drone-based delivery systems," European Journal of Operational Research, Elsevier, vol. 294(3), pages 1181-1201.
  22. Yixin (Iris) Wang & Jun Li & Ravi Anupindi, 2023. "Manufacturing and Regulatory Barriers to Generic Drug Competition: A Structural Model Approach," Management Science, INFORMS, vol. 69(3), pages 1449-1467, March.
  23. Jain, Aditya & Bala, Ram, 2018. "Differentiated or integrated: Capacity and service level choice for differentiated products," European Journal of Operational Research, Elsevier, vol. 266(3), pages 1025-1037.
  24. Jifeng Luo & Ying Rong & Huan Zheng, 2020. "Impacts of logistics information on sales: Evidence from Alibaba," Naval Research Logistics (NRL), John Wiley & Sons, vol. 67(8), pages 646-669, December.
  25. Layne-Farrar Anne, 2013. "Assessing the Durbin Amendment’s Debit Card Interchange Fee Cap: An Application of the “Tourist Test” to US Retailer Data," Review of Network Economics, De Gruyter, vol. 12(2), pages 157-182, June.
  26. Brett Alan Hathaway & Seyed Morteza Emadi & Vinayak Deshpande, 2022. "Personalized Priority Policies in Call Centers Using Past Customer Interaction Information," Management Science, INFORMS, vol. 68(4), pages 2806-2823, April.
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