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Efficient Ignorance: Information Heterogeneity in a Queue

Citations

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Cited by:

  1. Czerny, Achim I. & Guo, Pengfei & Hassin, Refael, 2022. "Shall firms withhold exact waiting time information from their customers? A transport example," Transportation Research Part B: Methodological, Elsevier, vol. 166(C), pages 128-142.
  2. Ruijie Zhang & Xiaohua Han & Rowan Wang & Jianghua Zhang & Yinghao Zhang, 2023. "Please don't make me wait! Influence of customers' waiting preference and no‐show behavior on appointment systems," Production and Operations Management, Production and Operations Management Society, vol. 32(6), pages 1597-1616, June.
  3. Youxin Liu & Liwei Liu & Tao Jiang & Xudong Chai, 2024. "Strategic Queueing Behavior of Two Groups of Patients in a Healthcare System," Mathematics, MDPI, vol. 12(10), pages 1-21, May.
  4. Jian Cao & Yongjiang Guo & Zhongxin Hu, 2023. "The Effect of Loss Preference on Queueing with Information Disclosure Policy," Methodology and Computing in Applied Probability, Springer, vol. 25(3), pages 1-25, September.
  5. Zhongbin Wang & Yunan Liu & Lei Fang, 2022. "Pay to activate service in vacation queues," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2609-2627, June.
  6. Qiuping Yu & Gad Allon & Achal Bassamboo & Seyed Iravani, 2018. "Managing Customer Expectations and Priorities in Service Systems," Management Science, INFORMS, vol. 64(8), pages 3942-3970, August.
  7. Refael Hassin & Ricky Roet-Green, 2021. "On Queue-Length Information when Customers Travel to a Queue," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 989-1004, July.
  8. Jake Clarkson & Konstantin Avrachenkov & Eitan Altman, 2025. "Queues with inspection cost: To see or not to see?," Queueing Systems: Theory and Applications, Springer, vol. 109(2), pages 1-34, June.
  9. Jianfu Wang & Ming Hu, 2020. "Efficient Inaccuracy: User-Generated Information Sharing in a Queue," Management Science, INFORMS, vol. 66(10), pages 4648-4666, October.
  10. Antonis Economou, 2022. "How much information should be given to the strategic customers of a queueing system?," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 421-423, April.
  11. Ming Hu & Ruslan Momot & Jianfu Wang, 2022. "Privacy Management in Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 24(5), pages 2761-2779, September.
  12. Gabi Hanukov & Michael Hassoun & Oren Musicant, 2021. "On the Benefits of Providing Timely Information in Ticket Queues with Balking and Calling Times," Mathematics, MDPI, vol. 9(21), pages 1-16, October.
  13. Dimitrios Logothetis & Antonis Economou, 2023. "The impact of information on transportation systems with strategic customers," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2189-2206, July.
  14. Xumeng Xie & Wei Sun & Hao Wang & Shiyong Li, 2025. "Equilibrium and Optimization in a Multi-server Queue with N-policy, Heterogeneous Information and Reneging," Methodology and Computing in Applied Probability, Springer, vol. 27(4), pages 1-26, December.
  15. Jian Liu & Yongpin Zhou & Jian Chen & Peng Li, 2024. "Reference Dependence in Queue Design and Pricing Strategies," Service Science, INFORMS, vol. 16(4), pages 272-296, December.
  16. Pengfei Guo & Moshe Haviv & Zhenwei Luo & Yulan Wang, 2022. "Optimal queue length information disclosure when service quality is uncertain," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 1912-1927, May.
  17. Achal Bassamboo & Rouba Ibrahim, 2021. "A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement," Management Science, INFORMS, vol. 67(7), pages 4191-4208, July.
  18. Sun, Wei & Zhang, Zhiyuan & Xie, Xumeng & Li, Shiyong, 2024. "Heterogeneity of delay information and revenue-cost structure in a multi-server queue with threshold policy: Customer behaviors and optimization," Applied Mathematics and Computation, Elsevier, vol. 465(C).
  19. Pengfei Guo & Moshe Haviv & Zhenwei Luo & Yulan Wang, 2023. "Signaling Service Quality Through Queue Disclosure," Manufacturing & Service Operations Management, INFORMS, vol. 25(2), pages 543-562, March.
  20. Ming Hu & Yan Liu & Wenbin Wang, 2019. "Socially Beneficial Rationality: The Value of Strategic Farmers, Social Entrepreneurs, and For-Profit Firms in Crop Planting Decisions," Management Science, INFORMS, vol. 65(8), pages 3654-3672, August.
  21. Tesnim Naceur & Yezekael Hayel, 2020. "Deterministic state-based information disclosure policies and social welfare maximization in strategic queueing systems," Queueing Systems: Theory and Applications, Springer, vol. 96(3), pages 303-328, December.
  22. Nur Sunar & Yichen Tu & Serhan Ziya, 2021. "Pooled vs. Dedicated Queues when Customers Are Delay-Sensitive," Management Science, INFORMS, vol. 67(6), pages 3785-3802, June.
  23. Ramendra Singh Chauhan & N. Selvaraju, 2025. "Strategic behavior and social optimization in Markovian working vacation queues with delayed observations," Operational Research, Springer, vol. 25(2), pages 1-64, June.
  24. Wang, Tianyu & Wu, Desheng & Yang, Jiaxian, 2026. "Efficiency with consent: Permutable queueing in on-demand services," Omega, Elsevier, vol. 138(C).
  25. Qiuping Yu & Yiming Zhang & Yong-Pin Zhou, 2022. "Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform," Management Science, INFORMS, vol. 68(8), pages 5745-5757, August.
  26. Qiuping Yu & Gad Allon & Achal Bassamboo, 2021. "The Reference Effect of Delay Announcements: A Field Experiment," Management Science, INFORMS, vol. 67(12), pages 7417-7437, December.
  27. Tao Jiang & Li Gao & Xudong Chai, 2023. "Equilibrium Queueing Strategies in M/G/1 Queues with the Reference Time Effect," Methodology and Computing in Applied Probability, Springer, vol. 25(4), pages 1-27, December.
  28. Sun, Ke, 2024. "Strategic responses to the aggregator platform: Pricing and information sharing," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  29. Leela Nageswaran, 2023. "Implications of vaccine shopping during pandemic," Production and Operations Management, Production and Operations Management Society, vol. 32(4), pages 1133-1149, April.
  30. Opher Baron & Xiaole Chen & Yang Li, 2023. "Omnichannel Services: The False Premise and Operational Remedies," Management Science, INFORMS, vol. 69(2), pages 865-884, February.
  31. Na Zhang & Anand Paul & Xu Sun, 2026. "Managing Service Systems with Overconfident Customers," Manufacturing & Service Operations Management, INFORMS, vol. 28(1), pages 308-325, January.
  32. Zhongbin Wang & Shiliang Cui & Lei Fang, 2023. "Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare," Manufacturing & Service Operations Management, INFORMS, vol. 25(1), pages 353-369, January.
  33. Ho-Yin Mak, 2022. "Enabling Smarter Cities with Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 24(1), pages 24-39, January.
  34. Luyi Yang & Laurens G. Debo & Varun Gupta, 2019. "Search Among Queues Under Quality Differentiation," Management Science, INFORMS, vol. 65(8), pages 3605-3623, August.
  35. Sun, Mingyao & Ng, Chi To & Wu, Feng & Cheng, T.C.E., 2022. "Optimization of after-sales services with spare parts consumption and repairman travel," International Journal of Production Economics, Elsevier, vol. 244(C).
  36. Luyi Yang, 2021. "Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority Programs," Manufacturing & Service Operations Management, INFORMS, vol. 23(5), pages 1139-1156, September.
  37. Jimmy Qin & Carri W. Chan & Jing Dong & Shunichi Homma & Siqin Ye, 2025. "Waiting Online vs. In Person: An Empirical Study on Outpatient Clinic Visit Incompletion," Manufacturing & Service Operations Management, INFORMS, vol. 27(5), pages 1377-1395, September.
  38. Shiliang Cui & Zhongbin Wang & Luyi Yang, 2020. "The Economics of Line-Sitting," Management Science, INFORMS, vol. 66(1), pages 227-242, January.
  39. Olga Bountali & Apostolos Burnetas & Lerzan Örmeci, 2022. "Join, balk, or jettison? The effect of flexibility and ranking knowledge in systems with batch arrivals," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3505-3524, September.
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