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A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul

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Cited by:

  1. Wang, Binni & Wang, Pong & Tu, Yiliu, 2021. "Customer satisfaction service match and service quality-based blockchain cloud manufacturing," International Journal of Production Economics, Elsevier, vol. 240(C).
  2. Yung-Tsan Jou & Charmine Sheena Saflor & Klint Allen Mariñas & Michael Nayat Young, 2023. "Determining Factors Affecting Perceived Customer Satisfaction on Public Utility Bus System in Occidental Mindoro, Philippines: A Case Study on Service Quality Assessment during Major Disruptions," Sustainability, MDPI, vol. 15(4), pages 1-21, February.
  3. Benedetto Barabino & Nicola Aldo Cabras & Claudio Conversano & Alessandro Olivo, 2020. "An Integrated Approach to Select Key Quality Indicators in Transit Services," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1045-1080, June.
  4. Roberto Sañudo & Eneko Echaniz & Borja Alonso & Rubén Cordera, 2019. "Addressing the Importance of Service Attributes in Railways," Sustainability, MDPI, vol. 11(12), pages 1-20, June.
  5. Vladimir Simić & Radovan Soušek & Stefan Jovčić, 2020. "Picture Fuzzy MCDM Approach for Risk Assessment of Railway Infrastructure," Mathematics, MDPI, vol. 8(12), pages 1-29, December.
  6. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
  7. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
  8. Dong Wei & Xiaoshu Cao & Miaomiao Wang, 2019. "What Determines the Psychological Well-Being during Commute in Xi’an: The Role of Built Environment, Travel Attitude, and Travel Characteristics," Sustainability, MDPI, vol. 11(5), pages 1-21, March.
  9. Kumar, Abhishek & Sah, Bikash & Singh, Arvind R. & Deng, Yan & He, Xiangning & Kumar, Praveen & Bansal, R.C., 2017. "A review of multi criteria decision making (MCDM) towards sustainable renewable energy development," Renewable and Sustainable Energy Reviews, Elsevier, vol. 69(C), pages 596-609.
  10. Caiyun Cui & Meng Liu & Yong Liu & Bo Xia & Martin Skitmore & Guobo Han, 2021. "The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects," Sustainability, MDPI, vol. 13(23), pages 1-16, November.
  11. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
  12. Yuzhao Zhang & Jianqiang Wang & Wenjuan Cai, 2019. "Passengers’ Demand Characteristics Experimental Analysis of EMU Trains with Sleeping Cars in Northwest China," Sustainability, MDPI, vol. 11(19), pages 1-17, September.
  13. Md. Hadiuzzaman & D. M. Ghius Malik & Saurav Barua & Tony Z. Qiu & Amy Kim, 2019. "Modeling passengers’ perceptions of intercity train service quality for regular and special days," Public Transport, Springer, vol. 11(3), pages 549-576, October.
  14. Evelin Krmac & Boban Djordjević, 2019. "A Multi-Criteria Decision-Making Framework for the Evaluation of Train Control Information Systems, the Case of ERTMS," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(01), pages 209-239, January.
  15. Tzay-An Shiau & Ching-Shuan Lee, 2017. "Measuring Network-Based Public Transit Performance Using Fuzzy Measures and Fuzzy Integrals," Sustainability, MDPI, vol. 9(5), pages 1-16, April.
  16. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  17. Yuning Wang & Zhe Zhang & Mengyuan Zhu & Hexian Wang, 2020. "The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China," SAGE Open, , vol. 10(1), pages 21582440198, January.
  18. Akın Özdemir & Mehmet Erdem & Selahattin Kosunalp & Teodor Iliev, 2025. "Evaluation of Sustainable and Intelligent Transportation Processes Considering Environmental, Social, and Risk Assessment Pillars Employing an Integrated Intuitionistic Fuzzy-Embedded Decision-Making ," Sustainability, MDPI, vol. 17(7), pages 1-25, March.
  19. Lee, Deok-Joo, 2018. "A multi-criteria approach for prioritizing advanced public transport modes (APTM) considering urban types in Korea," Transportation Research Part A: Policy and Practice, Elsevier, vol. 111(C), pages 148-161.
  20. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  21. Gao, Sa & Ran, Qingsong & Su, Zicheng & Wang, Ling & Ma, Wanjing & Hao, Ruochen, 2024. "Evaluation system for urban traffic intelligence based on travel experiences: A sentiment analysis approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 187(C).
  22. Nassereddine, M. & Eskandari, H., 2017. "An integrated MCDM approach to evaluate public transportation systems in Tehran," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 427-439.
  23. Chin, Kwai-Sang & Yang, Qiang & Chan, Catherine Y.P. & Tsui, Kwok L. & Li, Yan-lai, 2019. "Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 326-342.
  24. Sajjakaj Jomnonkwao & Thanapong Champahom & Vatanavongs Ratanavaraha, 2020. "Methodologies for Determining the Service Quality of the Intercity Rail Service Based on Users’ Perceptions and Expectations in Thailand," Sustainability, MDPI, vol. 12(10), pages 1-20, May.
  25. Guirao, Begoña & García-Pastor, Antonio & López-Lambas, María Eugenia, 2016. "The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs," Transport Policy, Elsevier, vol. 49(C), pages 68-77.
  26. Shouzhen Zeng & Jianping Chen & Xingsen Li, 2016. "A Hybrid Method for Pythagorean Fuzzy Multiple-Criteria Decision Making," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 403-422, March.
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